Traveller reviews
Overall rating
6.0
Good
Based on 360 reviews
Boarding
6.3
Comfort
6.0
Crew
6.8
Entertainment
5.7
Food
5.4
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Iberia information
| IATA code | IB |
|---|---|
| Routes | 166 |
| Top route | Barcelona-El Prat to Madrid Barajas |
| Airports served | 85 |
| Top airport | Madrid Barajas |
Iberia traveller reviews
Pros
"Crew was nice and reliable"
(in 174 reviews)
"Flight attendants were lovely"
(in 147 reviews)
"Very good food and beverage."
(in 69 reviews)
Cons
"The seats were not comfortable"
(in 138 reviews)
""No in-flight entertainment, uncomfortable seats.""
(in 82 reviews)
"Food and Service in Business Class"
(in 5 reviews)
Recent reviews
Traveller rating
680
456
395
364
16
Find reviews that mention:
flight attendants
missed my flight
short flight
good flight
crew was great
food was good
seats are very small
flight entertainment
movie selection
leg room
exit row
customer service
business class
even water
flight from madrid
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10.0
Food
review from
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2.0
The flight was cancelled. Is unacceptable. We want to pass a good moment during our trip. But because of you we have galeried during more 1 day.
review from
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4.0
The flight attendants were very rude.
review from
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2.0
In Rome, American Airlines asked me to pay 148 Euros which is about $160 to check in my two bags between my three family members. Funny thing is that I wasn’t asked to pay any money for the same luggage check in when I left the US. On the way home to San Francisco they lost the two checked in luggages. I paid extra to check in luggage that I shouldn’t have and on top of that they lost the luggage
review from
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10.0
Everything went smoothly… left right on time!
review from
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8.0
Good
review from
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10.0
Everything was very good. To clean more frequently the bathrooms
review from
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6.0
flight was two hours delayed, didn't offer any in-seat entertainment and charged for wifi, other than to stream movies from your phone. no food service.
review from
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2.0
Flight was delayed more than 2 hours. Was made to check carry-on bag.
review from
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2.0
Lost our baggage
review from
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2.0
They lost our suitcase
review from
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10.0
Upgraded to business class - excellent service
review from
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2.0
My baggage was lost and there was no Iberia customer service desk at Heathrow. I can't imagine how I'm going to get my luggage given that no one was available to help any of us (there were many) whose bags simply did not show up, and this was after two hours of waiting.
review from
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2.0
Delayed flight. Lost bags. One of which is still missing after 11 days!!
review from
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2.0
Flight delayed. Missed connection. Bags lost. One of which has been lost for 11 days
review from
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10.0
At check in, an aisle seat was offered to me, which I really appreciated because I need more leg room and was traveling alone. The food was good. I also liked how there were separate lines for boarding groups in Madrid, which helped avoid confusion. Overall, I had a very good experience.
review from
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2.0
I paid for adjacents seats and then changed that and i had to fligtht without muy daugther
review from
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2.0
Delay
review from
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6.0
Treat all passengers the same Too much racist going on
review from
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8.0
Again, anything prior to check-in was a mess. On top of that, our luggage didn't arrive. Don't see a question for that in your questionnaire, so i'll include it in "Boarding". Hope they're not lost.
review from
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4.0
Boarding was a mess. Organization and personnel assistance in both airports, Barcelona and Gatwick, were absent. Once check-in were completed, the rest was much better.
review from
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10.0
The signage in BCN is confusing. The lack of signs in places in Philadelphia is also confusing.
review from
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2.0
This flight made me miss my flight due to the delay and now I’m out thousands of dollars and a hotel stay.
review from
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10.0
Choice of meals was very limited. Chicken or Pasta ??
review from
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2.0
Nothing was easy, from check in, to getting seats, to low movie options etc. i will be calling AA to explain.
review from
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2.0
The flight info was a mess - I could not find any itinerary confirmation anywhere (except the email I was sent) and could not lookup status on the airline websites or anywhere else. My flights did NOT show up on the American Airlines app, and looking up my flight info departure gate etc was practically impossible. Check-in didn't work through app/web and we had to manually do everything with the check-in agent which took 30minutes. ANNOYING! ALSO: in-flight entertainment would only play the same two ads and quit without playing the movie. This happened over and over again.... I must have watched the Canada Tourism and Hyatt ads at least 30 times. ANNOYING! This will be the LAST TIME that I book through KAYAK, and definitely NEVER EVER EVER use chatdeal again!
review from
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10.0
Like every other airline it appears that Iberia may be having some problems getting into the air. We initially got a text message stating that our flight had been cancelled due to a labor action. Within a few minutes we got a second email reversing the flight cancellation so we were back on schedule. The flight did occur and there were no problems from BOD to MAD.
review from
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2.0
Not kayak issue! Heathrow is not up to its task. Missed flight
review from
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8.0
More food and drink services for a 12 hour flight.
review from
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8.0
I like the boarding process was very good, friendly crew. It could be better if premium economy will have a better seats and food.
review from
Iberia FAQs
What is Iberia's carry-on size allowance?
Where does Iberia fly to?
What is Iberia’s primary hub?
How does KAYAK find such low prices on Iberia flights?
Flight status
Iberia route map
Top airports served by Iberia
- Madrid Barajas Airport (MAD)
- Barcelona-El Prat Airport (BCN)
- London Heathrow Airport (LHR)
- Paris Orly Airport (ORY)
- Bilbao Airport (BIO)
- Lisbon Humberto Delgado Airport (LIS)
- Rome Fiumicino Airport (FCO)
- Vigo Airport (VGO)
- Oviedo Asturias Airport (OVD)
- Mexico City Benito Juarez Airport (MEX)
- A Coruña Airport (LCG)
- San Sebastián Airport (EAS)
- Milan Linate Airport (LIN)
- Geneva Geneve-Cointrin Airport (GVA)
- Zurich Airport (ZRH)
Iberia contact information
- IB IATA code
- +34 901 111 500 Call
- iberia.com Visit
Overview of Iberia
Founded in 1927 and operating out of its hub in Madrid, Iberia is one of the oldest airlines in the world. It is the official national airline of Spain, featuring red and yellow stripes on the tail of the fleet. Low-cost carrier Iberia Express and domestic focused Air Nostrum are subsidiaries of the airline. In 2011 they partnered with British Airways to form the International Airlines Group, which has since added Aer Lingus and Vueling to the franchise.
Economy, Economy Premium and Business Class fares are offered on Iberia flights. Additional leg room of approximately 5 in is afforded by upgrading to Economy Premium, while the Business section provides a seat that reclines flat and is over 6 ft 6 in long. Additional features such as streamlined security processing, acoustic insulated headphones, cocktail tables and luxury magazines are also available to Business passengers.
Airbus is exclusively chosen as the preferred manufacturer. The Airbus A350-900 is one of the largest models in the fleet and is capable of carrying roughly 350 passengers. Many of the aircraft are named after influential Spanish figures including Salvador Dalí, Atoni Gaudí and Plácido Domingo. Iberia also serves as an aircraft maintenance company, helping with plane upkeep for a number of airlines, such as Qatar Airways.
As part of the oneworld alliance alongside major carriers like American Airlines and LATAM Airlines, they contribute to services that reach more than 150 countries. The combination of member hubs allows customers to complete round-the-world trips and benefit from quicker transfers. Interline e-ticketing ensures multiple leg journeys are simplified.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.