Book Hertz hire cars in Newport News

Reviews for Hertz in Newport News

Recent reviews

Traveller rating

Wonderful

4

Very Good

1

Good

0

Okay

2

Fair

0

Mediocre

0

Poor

3

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car was cleanpick up the car

car availablerented a car

friendly staff

6.0

The vehicles wasn’t cleaned before I received it. Smelled like old smoke which made my clothes smell bad and had about 15 used tissues in the center console.Reviewed 19 Mar 2023

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10.0

Great rental at Newport News. In and out fast, car was perfect.Reviewed 1 Aug 2022

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10.0

The customer service was great and vehicle is very nice. Thank you.Reviewed 12 Jul 2022

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2.0

Hertz booked a reservation for a car they didn't have available that day. Frustrating.Reviewed 22 Feb 2022

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10.0

Easy check in. Nice car. Some companies try to get rid of an old vehicle or one with problems on a 1-way rental. That was not an issue with this vehicle. I have done a fair amount of traveling using rental cars and this went very smoothly.Reviewed 24 Sep 2021

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1.9

I reserved a car for Saturday July 18, 2021 for 12 noon. I was told to pick-up at Newport News airport. When I arrived at 11:30am, the Hertz was no longer there. I was directed to another, but by the time I got there at 12:07pm, it had closed at 12 noon. I was never alerted that they closed at 12 noon. And furthermore, why would you book someone a car at closing. I booked a room at the Hilton in D.C. for $169 which I could not get a refund for, never got a rental car cause hertz is closed on Sunday. Which my room was for Saturday anyway. Hertz did refund my $359, but I never received the $55 for the insurance on the rental. Thanks Hertz... I flew my wife from Louisiana to Virginia to have a romantic Father's Day in D.C., only to lose money and be stuck in Virginia. Terrible Service. Never Again. About $230 waisted due to poor communication and service. My wife could've stayed home for that, not to mention the flight amongst other things. 😤😡🤬Reviewed 6 Jul 2021

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2.0

Pros:Drop-off was easy and pleasantCons:Vehicle was not ready for pickup, customer service was awful, and ended up in a vehicle smaller than I'd reserved/ paid for. In addition, vehicle had minor service issues and needed attentionReviewed 4 Jul 2021

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8.0

Pros:Staff is good and my Malibu was good for our purposes.Cons:They could have explained a few things about the car. I struggled to learn how some things worked.Reviewed 13 Apr 2021

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6.4

Cons:The vehicle was shaking very bad on the highwayReviewed 10 Oct 2020

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9.2

Pros:Staff was great, efficient. Car was a good ride.Cons:Someone had smoked in the vehicle and it smelled of deodorized stale cigarette smoke.Reviewed 27 Sep 2020

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8.8

Pros:Staff was fine. The vehicle was clean.Cons:I wish they had a way to pick me up, or deliver the vehicle. Not a huge deal.Reviewed 31 Dec 2019

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2.0

Pros:Customer service was helpful with the refund.Cons:I arrived 10 minutes late for my reservation and the Hertz employee wouldn’t release my vehicle, despite the fact that I had prepaid. Customer service assured me that the reservation would be held for 2 hours, but the nearest Hertz location didn’t have any vehicles available.Reviewed 29 Oct 2019

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• What is the most popular car hire from Hertz in Newport News?

  Compact (Nissan Versa Note or similar) is the most frequently booked car hire type from Hertz in Newport News.

• How many car hire locations does Hertz have in Newport News?

  Hertz has 2 hire locations in Newport News. Take a look at our Hertz hire location map to find the best car hire near you.

• Does Hertz have a car hire location at the airport: Intl airport (PHF)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Intl airport (PHF)?

  Yes