Book Hertz hire cars in Cleveland

Cleveland, OH, United States
14 Feb — 21 Feb
Same drop-off
Cleveland, OH, United States
Tue 14/2
Noon
Tue 21/2
Noon
Driver's age:

Hertz car hire prices in Cleveland

Mini
Economy
Compact
Intermediate
Standard
Full-size
Luxury
Minivan
Passenger van
SUV
Commercial
Pick-up truck

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"The "(in 5675 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Cleveland

Overall rating6.5 OkayBased on 85 reviews
Cleanliness
6.7
Comfort
6.9
Overall
6.5
Pick-up/Drop-off
6.2
Value for money
6.7

Recent reviews

Traveller rating
36
13
6
10
6
0
40
Find reviews that mention:
10.0
Great service. Quick and easy. Clean carReviewed 31 Jan 2023
review fromkayak
2.0
There are not enough words in this space to explain my horrible and beyond frustrating experience renting a car in Cleveland (airport area) through Hertz. The rental process via Kayak was fine. However, if you ever have a problem with a service booked through Kayak, there is no help from Kayak. Period. This will also be the last time I use Kayak due to their lack of customer service. From the Hertz standpoint, I was told three times by the phone rep that I had to pick up my car at the airport location, which was not near where I thought I had to pick it up (downtown). He insisted. So I went to the airport location to get the car only to be told I had to go downtown. I told them the phone rep insisted I come to the airport even though I was willing, and thought I would go to the downtown location. They said they can't rent a car to me unless I paid a nearly $700 additional fee because I had prepaid for my rental. What does that have to do with anything? Then I was told that I couldn't pick up downtown because their office is in fact closed. I asked why Hertz allowed me to book from an office that wouldn't be open the day I needed to get the car, and confirmed to me it would be available. I was told "It happens all the time and we don't know why." A very long, frustrating time later, and after speaking with two local counter reps and two phone reps, I was able to rent the car from the airport location but told I had to return it to the downtown location and not at the airport. When I returned it to the downtown location as instructed, the first thing out of the counter rep's mouth was "why didn't you just return it at the airport, it would be easier, you can do that you know." He did accept the return at his office and was pleasant. The biggest problem I had was at pick up and return with the phone reps, both who did not have very good English and didn't listen to me, or understand me, and were not willing to assist. No one ever answered a local office number. When I asked to speak to a manager on the national customer service line I was told there is no manager on duty because it was a Saturday. Really? Doubtful. Counter reps push the problem to the national call center, and vice versa. There is also a very big difference in how they treat pre-paid clients with on the spot bookings. Anyway, it was a really horrible experience and never again will I rent from Hertz. They don't know their head from their tail, and have no desire to rectify the problem THEY created, not me.Reviewed 14 Oct 2022
review fromkayak
8.0
customer service at the counter was lacking at pickup location. No one was at the drop off location and had to search for them.Reviewed 29 Aug 2022
review fromkayak
10.0
Check in and Check out was smooth and easy. Great attendant at Hertz facility made the whole process a great experience.Reviewed 3 Feb 2022
review fromkayak
4.0
I thought I was picking up at the airport location but it turns out it was about 30 mins away. Seems like it would be a simple fix but I was told that because I booked through a third-party that Hertz couldn't do anything. Also, the vehicle had a strong smoke odor on the interior...not cool when you're traveling with family and small children.Reviewed 3 Jan 2022
review fromkayak
2.0
The location closed before we could pick up the rental. We were not notified. We were not compensated. We had to pay for travel for that evening.Reviewed 29 Dec 2021
review fromkayak
10.0
Nothing was wrong great workReviewed 25 Oct 2021
review fromkayak
7.9
Great value for full size car. Thanks HertzReviewed 12 Oct 2021
review fromkayak
1.9
They would not provide me the car and blamed me for having a reservation. Nuts!Reviewed 10 Oct 2021
review fromkayak
10.0
Booking was easy….simple and received an car upgrade. I like the fact that I didn’t have to drive to the airport to pick up and drop off the car rental.Reviewed 27 Sep 2021
review fromkayak
1.9
they had the reservation off site far from airport and would not accept reservation at airport location. Cost $100 to cancel reservation!Reviewed 2 Sep 2021
review fromkayak
3.9
When reserving a car at Cleveland Hopkins Airport, the site listed a suburban rental location as "Cleveland" instead of Beachwood OH. This caused me to misunderstand where I was booking the car and therefore, a car was not reserved for me at the airport on a Friday night. At the Hertz customer service counter at the airport, I had to call Hertz customer service, cancel the reservation and rebook it. There were no cars left and I ended up taking a Buick SUV that was not cleaned or reviewed for body damage, which was extensive.Reviewed 24 Aug 2021
review fromkayak

Where can I find Hertz hire cars in Cleveland?

3663 Park East Drive, Hertz car hires

Address

3663 Park East Drive

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00

Phone

+1 216 831 3836

Address

19601 Maplewood Ave

Hours

Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00

Phone

+1 216 267 8900

Address

1701 East 12th Street

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 12:00

Phone

+1 216 685 1790

Good to know

Most popular location

19601 Maplewood Ave

Most popular car type

Intermediate

Top tips for hiring a car from Hertz in Cleveland

  • Intermediate car hire from Hertz in Cleveland are around 8% cheaper than other car types, on average.

FAQs about hiring a car from Hertz in Cleveland