2.0
No car available- walked 30 minutes there and back. Waste of time.Reviewed 19 Mar 2023
review from![kayak]()
10.0
Process was simple and smooth, and the car was FABULOUS!!!! Price was very good. I would rent from them again.Reviewed 6 Jan 2023
review from![kayak]()
10.0
This was our second car that we had to pick up on our trip, they thoroughly went over the vehicle, took photos, and were very quick and efficient. Very friendly staff, took time to make conversation. Young guy who served us was very professional, and did an awesome job. We will definitely use this company again.!!! thanks for the 2022 Dodge Charger!!Reviewed 19 Oct 2022
review from![kayak]()
2.0
Dear Sir my reservation has been cancelled upon Hertz solely decision why I’ve been charged. Please help and advise me with Your support to me as a userReviewed 13 Oct 2022
review from![kayak]()
8.0
Only thing that could have been better is that I didn't know the insurance I purchased through Kayak didn't cover everything, since in California you also need a life-insurance policy for drivers. That added another ~$20, which isn't much, so it wasn't a big inconvenience, just would have been nice to know beforehand. Maybe I missed it in the print somewhere.Reviewed 21 Jul 2022
review from![kayak]()
2.0
We booked a rental car for Friday March 18th and Thursday March 17th in the evening we received a call that they did not have any cars available! Incredibly frustrating! We were stranded at our hotel, our expectation was that if we reserved a car there would be a car for us.Reviewed 23 Mar 2022
review from![kayak]()
2.0
Could not pick up vehicle with my debit card. I had to cancel the reservation the day of and rent from Avis instead.Reviewed 16 Jan 2022
review from![kayak]()
2.0
The location we went to had terrible customer service. Their website said they close at 4pm. We booked for a car pick up around 12 pm and I got to the location around 12:15pm. Come to find out they stuck a printed piece of paper on their door saying they close at 12pm. We did not receive a curtesy call saying they are closing early. No email from them either. When I got to the location, there were still employees inside that can clearly see me and another couple there who had a 12 pm pick up as well. No associate came to talk to us. No associate even acknowledged us. Later on we see them run out the back door really fast and lock up. I went up to someone to ask what was going on and all one of them said was “we are closed already.” Customer service was just absolutely terrible. Had there been better communication or at least a heads up that they planned on closing early, no one would have been upset but the way they handled everything was terrible and upsetting.Reviewed 9 Dec 2021
review from![kayak]()
4.0
Anaheim branch doesn't offer after hours return which is very inconvenient. Hertz is also not able to change drop-off location for prepaid contracts. Only after calling them numerous times they offered me to change the location for an additional fee of $320.Reviewed 7 Nov 2021
review from![kayak]()
7.9
My CRV didn’t have a USB port? I didn’t know cars were made without them now? Real hassle to travel and not have one available.Reviewed 17 Oct 2021
review from![kayak]()
1.9
We reserved a car thru Expedia and when we arrived the guy there would not release the car to us even though it was on the lot. He said it was reserved for another person the following day...as if they could not get another vehicle for the following day... He just did not want to rent it to us for the cheaper Expedia price....very poor service!!!!Reviewed 29 Sep 2021
review from![cheapflights]()
3.9
The car got a flat in a bust parking lot in Santa Monica and trying to get the situation solved took over 4 hours and talking to like 7 different people (some very nice, some not nice at all). After all was said and done it was very late at night and ruined the plans I had for the one day I rented the vehicle.Reviewed 27 Sep 2021
review from![kayak]()