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8.0
At pickup we had to wait 45 minutes because they were swamped due to airline cancellationsReviewed 5 Jan 2023
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10.0
Prompt. Friendly service.Reviewed 10 Jul 2022
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10.0
They gave me a nicer car than I reserved. It was a quick easy pickup and drop off. That hits all of my requirements. Good job enterprise.Reviewed 2 Jul 2022
review from![kayak]()
8.0
Staff was great to deal with. Made the process very easy. Need a better car selection. Only problem I had with car is that a few spots were missed when there were cleaning it. Even with that I would rent from them again.Reviewed 6 Apr 2022
review from![kayak]()
2.0
Rented for $220 online. Pickup at 6pm, drop-off at 6pm. Enterprise calls to tell me they are closing early so can I pick up the vehicle earlier. I said yes since my flight was expected to arrive at 2pm. A triple delayed flight brought me to Reno at 4:45 pm. I tried to work with the airport car rental desk, but they were no help. They just wasted my time. Which allowed the Mill Street location to close before I arrived. The next morning the Mill Street location wanted to charge me almost double the price, $436, for the rental. So, after being of no help at the airport, closing early at the Mill Street location 15 minutes before I could get there and then acting like they were doing me a favor to give my the rental at the agreed price, I have no use for Enterprise anymore.Reviewed 20 Feb 2022
review from![kayak]()
10.0
There were several young men working the process of picking up the car(s) and they had a really good, fast system in place. Really liked how they operated.Reviewed 5 Jan 2022
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10.0
Overall, it was a really good experience!!!Reviewed 3 Sep 2021
review from![kayak]()
10.0
Booking with customer service miss communications took a manager to clarify booking. Getting the car, was easy fast and car was spotless. We picked up car in Reno airport to return it to Fresno airport caused a booking confusion. Car was great.Reviewed 15 Aug 2021
review from![kayak]()
3.9
Was charged 15$/day for 2nd driver - all cars I’ve rented in the past had 2 drivers includedReviewed 21 Jul 2021
review from![kayak]()
1.9
I would train the girls on speaking to customers properly, also being able to answer all questions about the rentals would be something to make sure of. For out of state travelers please make sure that a credit card is absolutely needed for rentals.Reviewed 13 Jul 2021
review from![kayak]()
10.0
Alyce in the office was very professional and helped me with a couple problems I had.Reviewed 17 Jun 2021
review from![kayak]()
6.0
Pros:Car was goodCons:Need a shuttle to the airportReviewed 14 Jun 2021
review from![kayak]()