2.0
Pros:We rented a convertible for my son's graduation since it was a drive through due to covid. And we're going to cruise around town and just enjoy the day. I rented the convertible weeks before. We get there the day of graduation and the gal proceeds to tell us there are NONE avaliable. I was so upset for him since this end of the school year was such a bummer. It was just a huge let down.Reviewed 20 Jun 2020
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2.0
Pros:Rental agent helped me to rent at another company, she was incredibly helpful and accommodatingCons:Would not rent to me because I only had debit cards, no credit cardReviewed 18 Feb 2020
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5.2
Pros:Drop off was fine.Cons:Car rented was not what was reserved (reserved midsize 4wd SUV, they put us in a larger 2wd SUV saying that was all they had). Check in process was slow. Car was clumsy but clean and functional.Reviewed 12 Feb 2020
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10.0
Pros:The process was super easyReviewed 8 Jul 2019
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6.0
Cons:Picking up the vehicle took about 40 minutes which seems a bit too long.Reviewed 7 Jul 2019
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4.0
Seemed understaffed at pickup, and under-equipped at returnPros:Employees were friendly and courteous.Cons:At the time of pickup, cars were not ready for many customers (at Reno/Tahoe Airport). So, customers were waiting in the parking structure and there was no one at the Avis booth there. Eventually, our car appeared, but it was a chaotic experience, because there was apparently a shortage of staff and no organized line for customers waiting for cars. Also, I did not get a receipt when I returned the car. The agent/employee told me a receipt would be emailed to me, but I have not yet received an email with a receipt.Reviewed 13 Aug 2018
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7.6
Pros:Staff was greatReviewed 23 Oct 2017
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2.0
Cons:Rental car was filthy inside and out.Reviewed 9 Oct 2017
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10.0
Pros:Friendly and honest serviceCons:Weekend hours are shortReviewed 24 Sep 2017
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9.2
Pros:the employee was super nice and efficient.Cons:cost could've been lowerReviewed 17 Aug 2017
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6.4
Car helps us travel to National ParksPros:The car was comfortable and fit our needs.Cons:It was a hassle to pick up the car outside the Reno airport. Had to spend money on a cab to get the car.Reviewed 19 Jul 2017
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6.0
Unhappy with additional Avis taxes and fees at pickup locationPros:The overall rate was good.Cons:I was surprised with a $1.25 daily fee and an additional 11.11% tax for picking the car up from a separate location away from the airport.Reviewed 12 Jul 2017
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