2.0 Mediocre4 May 2021
Pros: Nothing, I was very upset my reservation was not available, sent to the wrong business, received the wrong car and ended up cancelling my reservation. Very upset about the whole experience.Cons: Due to the reservation screwups, I think an upgrade and a price match for my original reservation should have been made. But it wasn't, and they tried to give me a smaller size vehicle and my daughter is 5"11.
10.0 Excellent9 Feb 2021
Pros: Staff was very kind, received a free upgrade, car was clean, functioned perfectly, and made the trip enjoyable. Also, I really liked how smooth the pickup and delivery was. No hassles, no hidden fees, no surprises just what I needed.Cons: I think the price was a bit higher than competitors, but I was willing to pay 50 more for better customer service.
10.0 Excellent3 Feb 2021
Pros: 2021 Kia Soul w/ 225 miles. Great car. Also, night manager on Friday night really made me feel at home, even arriving 5 mins to close.Cons: Getting shuttle to airport after turning car in. Agent said driver left at 1:30pm, not sure why.
10.0 Excellent22 Dec 2020
Cons: Let me start by saying, I got a good price for mu rental. The check in and check out process was quick and simple. One of the vans I got was dirty, hadn't been washed. But I was in a hurry so I didn't mind (this time). Overall it was good service. I will rent with them again.
10.0 Excellent5 Nov 2020
Pros: staff very friendly and informative...
2.0 Mediocre13 Jun 2020
Pros: NothingCons: They wanted a major credit card, they are not affiliated with the airport. Lady there told me all enterprises in the state of Nevada always require a major credit card. Was a complete lie, doesn’t even know her own establishments policies. Have rented cars in the past through them never had to have a major credit card on file with them. She kept telling me that the other establishments were breaking their own policies when in fact she was stating incorrect information. Will never ever do business with them again
10.0 Excellent5 Sep 2019
Pros: Very nice staff.
10.0 Excellent6 May 2019
Pros: The pick up and return was quick and simple and the staff was friendly and helpful. Upon return I pointed out a spot on the rear seat where a prior occupant had dropped chocolate on the seat and they gave me a credit for having to drive a dirty vehicle!Cons: Absolutely nothing!
9.2 Excellent28 Mar 2019
Pros: The staff was super on-point. The car was new and clean.Cons: The dropoff process was pretty straightforward, but having never rented a car before, the after-hours dropoff was a little baffling until I called them.
9.6 Excellent17 Feb 2019
Pros: Drop off was super easy and very friendly, even at 5am! I needed an AWD vehicle and received a Suburban, which was much larger than the Standard SUV that I had reserved. This ended up being very appreciated as it handled the heavy snowfall very well. Loved the heated seats, too!Cons: Pickup was a little slow. It took over 15 minutes before someone helped me.