Pros: Ease of pick-up and freedom to select the make and model I wanted within the size category.
Cons: The check-in counter was not well marked; had to backtrack to find it. But this was an airport issue due to construction.
11 Jun 2016
Pros: The car was good.
Cons: The pick up was terrible. The agent was not nice. She spoke very fast and in distinctly, and was not helpful. Used long, long time on the customer before us. Despite I showed her we had prepaid insurance, she tried to sell me complete insurance.
Delivery also negative, as the computer system was down.
20 Jul 2016
Pick up was long and bad
Cons: We were asked if we wanted GPS. We said no, but were charged anyway. The assistant was very insistent we get insurance, which she quoted over $60 for (it was around $30 at Alamo). Charges piled up and at no time were we shown what we would be charged for or how much.
15 Nov 2016
Avoid a Ford Focus
Pros: Car was very clean.
Cons: Lines at counter were twice as long as other rental companies. Service was very slow. Ford Focus was terrible! It barely moved and shook when shifting gears (it was automatic transmission!)
There was also a delay when leaving the garage as they had to check my license and paperwork even though I presented it when at the rental counter. There was also no one available when I returned the car to take the paperwork and check fuel levels, etc. I probably won't be renting with Dollar
28 Nov 2016
Pros: Staff not helpful in pickup. Just did not care
15 Oct 2015
My plane was a little late, and they closed up sho
Cons: The title says it all. I had a reservation, but they weren't there to fill it. It was a busy night, so nobody else had cars except for enterprise, wo charged me $260 a day. Not impressed AT ALL.
19 Oct 2015
Problem with the Kayak/Dollar interface
Pros: Once we survived the reservation problems at the Dollar counter, the rest of the relationship was fine.
Cons: The clerk at the Dollar counter didn't recognize the Kayak reservation, and cautioned us to check with the car company to confirm any reservation. She finally relented, however, and gave us the car at the price quoted on our reservation, which we made with Dollar, through Kayak.
9 Nov 2015
Charlotte airport ranks in top three for easy rent
Pros: 1. Charlotte airport new rental car dropoff is well marked by signs as we entered the airport grounds.
2. Dropoff garage is covered, out of rain and sun's heat
3. Dollar personnel responded immediately when we pulled up
4. Electronic check in is efficient and fast
14 Nov 2015
Pros: no glitches in drop off
17 Nov 2015
Pros: We booked an economy because they had advertised Ford Focus or similar but in reality they only had hatch back cars in economy. But they did find something in the parking lot that looked similar to Ford Focus and we were on our way.
Cons: Language on the web indicated I could take a shuttle to the counter when in fact I needed to go off site. The onsite people were gracious and took care of me.
7 Sep 2016
Pros: The staff of enterprise and the comfortable car they gave us
25 Sep 2016
Veh could have been a little cleaner
Pros: Service, speed, ease. Person who put me in the veh was very knowledgeable, friendly, Customer service priority one!
Cons: Veh had no floor mats. Windshield had marks from some type of suction cup utilized by another renter.
24 Oct 2016
Good service, not that far from the airport
Pros: The service at the pickup was very good. We didn't have to wait long and they were quick in getting us set up with a car.
Cons: The car was ok, but came with almost no fuel so I had to fill it up right away. Not a big deal, but would be nice to have to that right away. The car was in pretty good condition, but the breaks were a bit rough and the car smelled a little like smoke.
25 Oct 2016
Cons: The fact that kayak gave me a quote and when I went to enterprise it was $400 more than the price quoted to me so I was stuck at the airport unable to get the car I reserved
9 Mar 2017
Pros: Couldn't be happier!
17 Mar 2017
Cons: they did not honor the contract I had purchased online. I arrived at the airport expecting a car to be reserved. The website bumped my reservation to a location other than the airport, did not offer a shuttle. When we finally reached the correct location the cost was much more than my contract
1 Apr 2017
Xxxxxxcellent customer service
Pros: Great people and clean car
Cons: This survey
4 Feb 2017
Cons: Kayak booked me for an off site location miles from the airport. I ended up paying last minute rates for an Avis car. Never again will I try to book through Kayak.
27 Mar 2017
Cons: The best rate for a rental was not at the airport. I assumed that, since I was flying into Charolette and renting a car that the rates and reservations would be at the airport. All the way across town? How would one get there?. The Enterprise counter lady said that she gets this 6-8 times a day. Why can't you folks have a listing that is specific to the ariports. Won't use Kayak for car rentals anymore.
Cons: Unprofessional action in general, and a 2hr wait altogether. Car smelled like sweat but ran well. I also witnessed the clerk acting really bitchy at a customer over the phone and finally hanging the phone up in their ear and badmouthing them to me afterwards. Awkward to say the least. All in all a very unprofessional operation.
20 Nov 2015
Worst rental car experience EVER
Cons: Car #1 flooded from the inside when it rained. Car #2 (the "replacement") had a busted taillight and the tire kept going flat.
Car #1: The first car they gave me had an overwhelming, absolutely unbearable air freshener smell that they tried to "air out" by opening the windows when they pulled up the car for me to take. It turns out, the air freshener smell was a result of the rental company trying to cover up the smell of musty, sitting water, because the car had a leak in the hood/windshield somewhere, which caused the car to flood on from the inside when it rained. Go figure, it poured for two days while I rented it, and not only did that destroy some of my personal belongings, I had to drive to work with about an inch of water sloshing around the floor while I waited for them to get me a replacement car.
Car #2: (the "replacement") It took the better part of the day for the rental company to replace my car. They failed to give me sufficient paperwork to prove the exchange (and then they almost tried to pretend like they didn't know what car I had). This car was all scraped up on the driver's side, had a busted left tail light, and the front driver's side tire went low 3 times in 2 days.
When I returned the car, I asked for a partial refund, but the "manager" claimed my AAA discount covered my "concerns."
Inconvenient location (10 minutes from the airport). Terrible customer service. Spare yourself the hassle.
20 Jul 2016
A lot of hidden extras
Pros: Service was great and hassle free
Cons: the final price a long way off quote
16 Oct 2015
Pros: I loved the friendliness and courtesy of all the staff I met. It was excellent service, and I am so grateful for their care.
Cons: Honestly, I couldn't find much that I didn't like. I think maybe next time more intentional communication about the drop-off time would be good. Otherwise, it was wonderful.
18 Oct 2015
Reservations don't mean s***
Cons: Had a reservation. Showed up. Was told they had no cars. They only kept 1 car available for a person that paid ahead, not for anyone with reservations. It would be good to know that when you make the reservation in the first place, or better yet, don't allow reservations because they don't do ANYTHING FOR ANYONE! Never again.....
1 Nov 2015
The best deal in town
Pros: I booked online and saved literally hundreds of dollars compared to what I was quoted from other agencies. The price was so cheap I thought there must be some sort of catch, but there wasn't. I got a great, comfortable car at an awesome price. I couldn't be happier.
3 Nov 2015
Lowest price for when I booked
Pros: I picked the cheapest vehicle I could find for my trip and that was Payless, in my case.
Cons: Checking-in took forever, because only one person was working. Checking-out was not terrible, but it also took longer than I am used to with other car rentals.
4 Nov 2015
Pros: Good car at a great price
Cons: They are severly understaffed waited 45 minutes to pickup car related to only having one person working. She was extremely efficient and worked hard but was a lot of work for one person!
5 Nov 2015
Great deal but pickup was bad!
Pros: No drop few for one way was why I picked Payless - great deal.
Cons: Pickup had a long line in Charlotte at a hote near the airport - it was hot in the small office and it took over 45 minutes to check me in with 2 reps checking in and out and washing cars and answering phones - they were troopers but what a mess.
6 Nov 2015
Cons: Didn't realize that the rental business was so far from the airport. After arrival at the business had to wait close to an hour to receive the car. Will never use them again.
Cons: Car exterior was not clean when I picked it up, and the office for Advantage is in the parking garage not located with the other rental offices at CLT.
7 Apr 2016
Cons: The car I reserved wasn't available the car they gave me wasn't clean, it was so gross, very slow check in process
19 Oct 2015
No cars available despite reservation
Cons: Advantage had no cars despite a reservation made a month in advance. I had to use a competitor at a rate that was 5x my quoted rate.
20 Oct 2015
Cons: No car available when we arrived. Other companies lacked vehicles too. Did not get class of car we reserved weeks prior. They seemed not to care. Car had not been cleaned, as evidenced by our finding $26,in the glove box!
23 Oct 2015
Worst Experience Renting a Car
Cons: They did not have the car we reserved. We rented a SUV, they substituted a Kia, but refused to discount the price for the lesser vehicle. Will never rent from them again. We had 5 passengers, 2 of them had to take Uber because they could not fit in the car.
2 Nov 2015
Pros: convenient, fast, nice people
6 Nov 2015
Pros: I enjoyed the car
Great on had and comfortable
Plus easy pickup and drop off
Friendly and efficient staff
Give them kuddos! Great experience! I will use you again
I travel to Charlotte often
Please send discount s and make me as n advantage member
29 Nov 2015
Typical Advantage crappy customer service
Cons: Typical Advantage crappy customer service no matter what location.
30 Nov 2015
Pros: Excellent Service
1 Dec 2015
There needs to be a class action lawsuit and inves
Cons: Since I got the rental to drive last minute to see my mom who was just diagnosed with cancer, I didn't take the time to read all of the consumer reports reviews on Advantage. Not only was the pickup process terrible, they over charged me by $200 on my rental when I got by bill. After calling and emailing Advantage repeatedly, they still haven't responded about this. I checked consumer reports and the experience just like many others. Kayak should shoulder some responsibility for having a partnership with such a low life company. If I don't receive retribution for the overcharge I will take legal action on both Kayak and Advantage even if it costs 50 times the overcharge amount. No one should go through what I have.
Cons: I never rented the car. I am waiting for a refund. I originally asked for a pick up at Charlotte airport. Instead the car had to be picked at a remote location. We could have been taken to the location, but it
would have cost an additional $50. Could not get a refund at the desk. I had to call and I am still waiting for this refund.
27 Oct 2016
Pros: They didn't require you be a york County residents to rent or have utility bills in your name. & they were willing to drive me to the bank to deposit more money
Cons: That their system woukdnt allow them to change the authorization price in the system until 24hrs later
16 Nov 2016
Poor customer service.
Cons: Poor customer service. Surprised because I am a Gold member.
Rude phone and in-person customer service.
Told not to rent from Kayak online or other on-line travel agency or any rental issues must be handled by those travel agencies.
First told the price would double because they wouldn't honor Kayak reservation at the airport in Charlotte.
Then told no car was ready for rental when we arrived at the off-site location - wait another 45 -60 minutes to pick up another car or to upgrade
Car was not cleaned and not as reserved.
17 Jan 2017
Pros: size - drove really well - great space for the family.
Folks helping me were very nice
Cons: ~ address on Kayak from - using Maps on my IPhone I was sent way down the road from where the actual location was...took me several times to find it - UTurns etc on South Blvd.
~ Car wasn't onsite - was being driven from Rock Hill. My pickup wasn't until 12 - as I was there after 11, I waited; when it arrived it wasn't clean on inside or out. They did offer to clean it but I needed to head out.
~there wasn't any rack on top; we were planning on using our soft top carrier - which clips to bars;
15 Feb 2017
Pros: Dealing with Hertz was a great experience. I had to extend my rental due to a family emergency and they were absolutely accommodating. Pickup and drop was exceptionally easy
Cons: The car got horrible gas mileage. Between NC and Pa, I had to fill up 3 times just to get to PA. In previous rental cars, I could make it on tank of gas. Very surprised this car was so horrible with gas. I would not rent another Rav 4 again. Outside of the gas issue, the car was great.
17 Feb 2017
Pros: Convenient, car operated fine, no complaints
27 Feb 2017
Cons: That the car was offsite from the airport and I did not know this and it was a $40 cab ride to the place and they charged me $50 to drop it off at the airport on the way home.
17 Mar 2017
Pros: Reservation was easy to make. Staff was great in getting us our car quickly once we got to the location and very friendly! Overall a great experience with this Hertz location
9 Apr 2017
Not an Airport Pickup location
Pros: Not much, staff were friendly but slow, car not ready, they were cleaning the car AFTER I signed all the paperwork (same person)
Cons: NOT an airport pickup location but rather one in downtown Charlotte - why would I want to fly into an airport and get a car in a downtown location and Not the airport ? Cost me $45 in a taxi to get to hertz location and $50 extra to drop car back in airport - 3 other PPL encountered this at airport while I was there too
21 Apr 2017
Next time - Uber
Pros: Hertz was very disorganized. Took forever to get car. Even gold customers had to wait a long time. Employees were extremely nice and professional, but I felt manager could have been more helpful
Cons: I found a flight thru Kayak then was offered a rental car. I accepted the offer, but then found that the rental was with a Hertz location that was NOT the airport. It cost me twice as much to change to the correct location. I also had to call and transfer the reservation myself - zero help from manager.
Pros: Being able to pick the vehicle I wanted to drive
Cons: That I had to return it lol
4 Nov 2016
Pros: Everything went smoothly
Cons: Don't have a complaint
1 Aug 2016
Cons: There was something (a starburst?) stuck on the rear seat.
The windshield washer fluid was low as soon as i left the garage.
The transmission wasn't quite right; when the accelerator was pressed hard, the car would downshift and then hunt for gears which made highway driving difficult.
21 Aug 2016
Pros: The rental facility is directly across from the terminals so there is no need to wait for a shuttle. The staff was friendly and the process was relatively painless. I will definitely rent from Alamo in the future.
11 Sep 2016
Did not honor reservation
Cons: When we arrived at the airport with three small, tired children, Alamo did not honor the reservation we booked through Kayak.com. They said it was kayak's issue and not an Alamo problem so there was nothing they could do to help us. We were stranded at the airport rental car center, with no reservation and all rental agencies out of cars but one....which took a few hours to get through the line and actually rent a car. When we did get a car we had to pay more than double what we had thought we booked through kayak. All in all it was a bad experience, costing us money.
24 Sep 2016
Never could rent my car.... And it was charged!
Cons: We tried to rent the car with my Visa, and Kayak made the reservation. at the Alamo desk, they told me that I coul not rent if I had a Visa (debit card). Kayak even charged this reservation to my card. Need a refund.
26 Sep 2016
Pros: Nice clean car at an affordable price. The service in Charlotte was good, but they were a little high pressure selling the insurance. They said something about Alamo charging $23/ day until the car was fixed in case of an accident.
26 Sep 2016
Quality for Price
Pros: I liked that there wasn't a shortage of the type of vehicle I needed
Cons: I didn't like:
The customer service when picking up
The vehicle could have been cleaner inside
The price for only needing the vehicle for one day
3 Oct 2016
Overall, good experience
Pros: Great value, easy check-in. The kid that I dropped the car off with was extremely friendly and helpful.
Cons: Car had not been cleaned. Several items of trash were in the car.
5 Oct 2016
Nothing like hidden fees to make the experience mo
Pros: Car was new (although the engine missed and had no power).
Cons: Prepaid for rental, got to desk and was told new taxes and etc... that added another $20.00 onto total.
Cons: Having to wait for bus to go to off site facility. Off site facility appeared old and run down.
16 Oct 2015
Pros: Our shuttle driver Was great. When I told him where we were headed and the route we were taking, he told us a quicker way to get there. Checking in process was quick and the car we had was great .
Cons: Having to take a shuttle offsite , but that's the price you pay for getting a great deal!
6 Nov 2015
Pros: People there were friendly and helpful.
Cons: Kind of hard to get to the lot.
7 Dec 2015
Pros: I guess the price was decent.
Cons: Customer service was very aloof at both pick up (Charlotte airport) and drop off (Raleigh Durham airport). I joked with a friend that they stopped just short of throwing me the keys in the parking lot, but seriously, there was very little explanation of policies, etc. I know renting a car is mostly the same, and im not saying i need an explanation of every little thing, but the staff was not communicative to me, and talked more to each other and I felt like i was an unwelcome distraction for them.
I reserved an SUV and was given a compact-- I had to remind them of my reservation.
Car wasn't clean. Smudges on the steering wheel and a piece of food on the turn signal. Also, no clicker for the car, kind of annoying. Tire tread was questionable (40K miles on the car, and they probably hadnt been changed) which brought to mind safety concerns, especially driving in the rain (which I did a lot of for my whole three days).
29 Dec 2015
Off-site Thrifty car rental at Charlotte airport
Pros: rental car rate
Cons: off-airport parking, requiring shuttle to/from rental place to terminal
car smelled like cigarette smoke
4 Jan 2016
Pros: Staff courtesy....shuttle service and counter
4 Jan 2016
Pros: Brand new car
Cons: Off-airport location
Line to get car was a bit slow.
5 Jan 2016
Never did rent a car
Cons: When we got there (off-site), they had no cars--literally no cars. They said that maybe in a half an hour but couldn't guarantee when we would get a car. We had people in front of us waiting. The man ahead of us decided to return to the airport and go to another agency. We did the same thing and our son picked us up. What a sham! No wonder they have such low rates. Never again from Thirty.
11 Jan 2016
Incorrect opening hours posted on Google
Cons: Thrifty failed to update their company hours on Google meaning that they closed a full two hours before advertised. We were subsequently stuck with the car for an extra day. Absolutely farcical for a car rental company, especially one based beside a god damn airport.
1 Feb 2016
Good rental company, but offsite
Pros: friendly service, friendly bus drivers, nice car
didn't have to wait to be picked up or dropped off at airport
Cons: long bus ride to rental location, but bus was at airport waiting for us
Cons: Car is too old. Standard but without cruise control which is a must
20 Nov 2016
Kayak & Budget-too easy not to use
Pros: Ease of booking, ease of pickup and drop off PLUS they gave me a great upgrade at a great price. Seriously, I flew in for one day from Germany (arrived super late) but everything went smooth.
Cons: USA has speed limits...oh you mean Budget???
Nothing...if you have a bad review you're silly....this was exactly as easy as it should be.
If I ever come back, you can easily count me back as a customer.
10 Nov 2015
Cons: The car was smal and we had to stop for gas what seemed like 100 times we had issues with the suv and had to stop a few times when I called budget they said I was going to be charged double because we were running behind due to these problems this is the second time i have had trouble with this company and will be my last
22 Nov 2015
28 Dec 2015
Great pick up and drop off at CLT!
Pros: I was most impressed by the pick up and drop off procedure; it was the quickest, most efficient pick up and drop off I think I've ever experienced with a car rental. This was especially impressive since it was during the very busy holiday travel season. Thank you for helping to make my visit a little easier!
31 Dec 2015
Poor service no cars available
Cons: When we arrived the line was super long. They had no cars. They had overbooked reservations and several people waited hours to get a car. We ended up waiting about 2 hours before we got through the line and got a vehicle. Very poor service at the desk. The lady barely spoke to us, did not explain anything and just told us to sign here, and sign here. Will not use budget again.
3 Feb 2016
Pros: Great vehicle and drop off.
5 May 2016
Pros: Start to finish was seamless.
2 Jun 2016
They cleaned the trunk but didn't let it dry which
Pros: Ease of pick up and drop off location. Employee working when I dropped the car off was super friendly and had impeccable customer service skills.
Cons: They cleaned the trunk out but didn't let it dry which made the car smell very strongly of mold. Had to drive with the windows down all the time. And the trunk was soaked. when I put a suitcase in it, it was wet.
8 Jul 2016
Pros: Resevered at Charlotte Airport (CLT). Pick up was quick. Reserved a Ford Fusion. They had it, however the lady gave me several options for other cars, we eneded up getting the larger Chrysler 300 fully loaded for only 30$ total more than the Fusion for 5 days. Process took less than 5 minutes.
Pros: The rental place was right at the airport and the customer service rep was helpful.
Cons: The car was uncomfortable to sit in. Price was also a bit high.
11 Oct 2016
Cons: Vehicle had multiple dents and scrapes
2 Jan 2017
Pros: Pick up and drop was quick and efficient
Cons: I less then three miles the low tire air light and change oil lights came on the dashboard... disappointed
Windshield wipers also needed to be replaced
8 Mar 2017
Quick process, great car (Mazda3), good price
Pros: See above
29 Nov 2016
Pros: Easy drop off at CLT airport
11 Jul 2016
Pros: The Ford Focus I rented performed exceptionally well. I had 11 hours to go 700 miles to get the car back in time and without the power and performance, driving the interstate and dealing with bad drivers and road construction that took me miles out of my way, I would have not got the car back in time. I drove from Tellico Plains, TN to Muskegon, MI in 10 hours and 15 minutes. 703 miles.
3 Oct 2016
Excellent Customer Service
Pros: The customer service agent was extremely helpful with the rental, ensuring that the price quoted was given. The lot personnel delivered the vehicle to us. Awesome service!
19 Oct 2016
Sent from Charlotte Airport to a $35 cab ride away
Pros: Not much.
Cons: Waited 40 min. in line at CLT then sent to offsite location for pick up. Despite multiple confirmations since my JULY RESERVATION I was told they had no cars. Eventually was given a 12 psngr van which broke down a block away(thankfully), then after many calls and more waiting, got a car. Unbelievably unpleasant.
11 Dec 2016
Pros: Easy to reserve, pick up and drop off. Attendant in Charlotte was professional, friendly and was expecting me when I arrived.
Cons: It seemed pricier than some other reservations I've made in the past.
14 Apr 2017
Pros: Ease of booking and that's it
Cons: While on my flight I received a voicemail that they no longer had any rental cars left. Why would they confirm a booking and then sell out. Did they know prior to my booking they had none left? Or did they continue to give customers cars that had no booking? Voicemail was very short with no explanation just that "they had no vehicles". This was a busy weekend I know. It don't confirm a booking if you have nothing!