Find reviews that mention:
10.0
Very friendly. Great price for what the suv i was able to rent.Reviewed 25 Jan 2023
review from![kayak]()
2.0
The worst rental car experience. The car was fine but the PICKUP was awful. I waited 1 hour and 15 minutes for my vehicle to be ready along with two other people and I had made the reservation the morning the day before. Why was the vehicle not ready? I have no idea. I completely missed my appointment that I had due to this. I’m extremely disappointed.Reviewed 12 Jan 2023
review from![kayak]()
10.0
I booked mine on line ,the wait wasn’t to bad for the rental ,not as bad as in the airport where it always takes forever. The workers were great and patient with me ,very happy with my experience with them and would recommend over any place at the airportReviewed 7 Dec 2022
review from![kayak]()
2.0
The pickup location is off-site and in a sketchy part of Richmond. They did not have a marked shuttle. We waited by the rental car shuttle pickup at Vancouver airport and they told us they're not allowed to park there. A private vehicle eventually showed up to drive us to pickup location. The office is tiny and seems very disorganized and chaotic. It was extremely busy and they were scrambling to find cars for people. The cars they do have are very used - mine had 134,000km on it, and a ton of scratches, scrapes, bald tires and no windshield washer fluid. All the customers were taking videos of their vehicles bc we were all afraid we'd be charged for existing damage. Buyer beware. Spend a few extra $$ and use one of the bigger rental agencies that have pickup right in the terminal.Reviewed 21 Nov 2022
review from![kayak]()
2.0
I accidentally selected the wrong dates and I cannot even reschedule. So my whole money was wasted. And I was not around to even use it. Terrible customer service. Don't recommend. Would go for a more flexible option. If this is what you get for just booking, I don't even want to know what the service is like. Went with a cheaper and flexible optionReviewed 28 Oct 2022
review from![kayak]()
10.0
Good services, nice guy drives me to the Bridgeport.Reviewed 9 Oct 2022
review from![cheapflights]()
6.0
Great car (hybrid) so was able to save a lot on gas. Hard to find at the airport but they wor hard at finding youReviewed 1 Oct 2022
review from![cheapflights]()
4.0
The car itself was actually really good. The reason I rated my experience so low was solely based on the guy working the counter when I picked it up. Not only was he nowhere to be seen for a good 20 minutes (likely more as the people before me had already been waiting a while when I got there), but he was condescending and snarky anytime I had a question. I was asking him about things I needed to know when it comes to the insurance, what it covers and how it works with the laws in Canada. I also asked him if there were things I should.know while driving up there. This was my first time ever in Canada. He acted like it was such a waste of time for him to have to answer these questions. The lady who worked at the hotel where the rental kiosk was in for when I dropped off the car; she was very nice and helpful! I don't think she worked foe the car company, just had a deal with them to help with the car rentals.Reviewed 18 Sep 2022
review from![kayak]()
10.0
Very helpful staff even-though the third party agent did not secure my booking, the staff was able to accommodate me during a busy period.Reviewed 15 Sep 2022
review from![kayak]()
2.0
Stay away at all costs!!! Scam company! They didn’t have any cars available for myself and another customer despite reservations being made over a month ago. Shady afReviewed 14 Sep 2022
review from![kayak]()
2.0
Our flight was delayed and the shop closed before we could get there. They wouldn’t hold the car until the next day, even though we had already paid for it. What a terrible way to run a company.Reviewed 13 Sep 2022
review from![kayak]()
2.0
I pre-paid 3 business days in advance spent $20 and 45 minutes to get to rental car location only to hear that no rental cars were avaliable and service agent was very rude.Reviewed 12 Sep 2022
review from![kayak]()