Overview

Best Western Palace Hotel & Casino

Central Promenade - Douglas, Douglas, Isle of Man
+44 1624 662662

₹ 4,659+

Overall guest ratings

7.5/10 Good
based on 1,190 reviews

Review highlights

  • 8.5
  • 8.5
  • 5.0
  • 4.8

Good to know

  • Friendly service

Nearby

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    About

    The Best Western Palace Hotel & Casino in Douglas, is perfectly placed on the beautiful Victorian Promenade of Douglas on the Isle of Man - ours is one of the largest and best appointed 4 Star hotels on the island! We are a one stop entertainment complex with our own casino, nightclub and leisure facilities on-site, during the weekends the complex has a lively and dynamic atmosphere. We also have a two screen cinema just 150 meters away from the complex. We're just meters away from the beach and our friendly staff will be happy to recommend daily excursions around the island. Douglas' retail and business center is moments away. Whether you're here for business or pleasure we're able to offer a unique combination of stylish accommodation blended with an elegant environment for all kinds of events or breaks. Enjoy your stay.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Casino
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • Business centre
    • Laundry facilities
    • Spa
    • Night club
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    based on 1,190 reviews
    • 8.5 "Pool is good."
    • 8.5 "Breakfast is good."
    • 8.2 "Location is great."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 7.9 "Good service."
      8.8 "88% found the staff to be very friendly."
      8.8 "Housekeeping was great, according to 88%."
    • 5.3 "Average value."
    • 5.0 "Average cleanliness."
      4.1 "59% thought it was rather dirty."
      0.6 "94% said the bathroom was dirty."
    • 4.8 "Rooms are not good."
      4.4 "56% didn't like the uncomfortable beds."
      1.9 "81% complained about the bathroom."
      1.8 "82% said rooms were small."
      0.1 "99% thought they were poorly maintained."
      1.1 "89% had problems with the shower."
      2.4 "For 76%, the rooms looked old."
      1.1 "89% criticized the small bathroom."
      3.4 "66% found problems with the furniture."
      4.6 "Air conditioning was criticized by 54%."
      0.6 "94% said the bathroom was dirty."
      3.8 "62% thought the tv was sub-standard."
    • 4.0 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      1.1 "For 89%, the lobby entrance was sub-standard."
      0.8 "92% didn't like the architecture."
      1.0 "90% thought the facilities needed updating."
      4.0 "Fair terrace, said 60%."
      3.0 "70% found the grounds unpleasant."
    • 3.7 "Not very comfortable."
      4.4 "56% didn't like the uncomfortable beds."
      1.8 "82% said rooms were small."
      3.4 "66% thought it was too noisy."
      1.1 "89% criticized the small bathroom."
      4.6 "Air conditioning was criticized by 54%."
    • 2.0 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
      1.4 "86% didn't like the unstylish hotel."
      1.1 "For 89%, the lobby entrance was sub-standard."
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    Overall rating

    7.6 Good
    based on 821 reviews
    • 8.5 "Breakfast is good."
    • 7.9 "Good service."
      9.1 "91% found the staff to be very friendly."
      8.7 "Housekeeping was great, according to 87%."
    • 7.8 "Good location."
      9.4 "94% liked the proximity to sightseeing."
    • 5.4 "Rooms are ok."
      5.1 "Only 51% said rooms were clean enough."
      6.8 "Only 68% found the balcony ok."
    • 5.3 "Bar is ok."
    • 5.2 "Internet is average."
    • 4.8 "Not very clean."
      3.8 "62% thought it was rather dirty."
    • 4.1 "Not very comfortable."
      4.8 "52% didn't like the uncomfortable beds."
      2.1 "79% said rooms were small."
      3.1 "69% thought it was too noisy."
      4.7 "Air conditioning was criticized by 53%."
      1.0 "90% criticized the small bathroom."
    • 3.7 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
      1.0 "For 90%, the lobby entrance was sub-standard."
      0.9 "91% thought the facilities needed updating."
      0.9 "91% didn't like the architecture."
    • 1.9 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
      1.0 "For 90%, the lobby entrance was sub-standard."
      1.7 "83% didn't like the unstylish hotel."
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    Overall rating

    7.6 Good
    based on 130 reviews
    • 8.6 "Breakfast is good."
    • 8.2 "Location is great."
    • 7.5 "Good service."
      8.9 "89% found the staff to be very friendly."
      8.9 "Housekeeping was great, according to 89%."
    • 5.6 "Average value."
    • 5.4 "Average cleanliness."
      5.5 "Only 55% said rooms were clean enough."
    • 4.8 "Rooms are not good."
      4.3 "57% didn't like the uncomfortable beds."
      1.9 "81% said rooms were small."
    • 3.6 "Not very comfortable."
      4.3 "57% didn't like the uncomfortable beds."
      1.9 "81% said rooms were small."
    • 3.6 "Bad amenities."
      3.7 "63% thought the building wasn't nice."
      0.6 "94% didn't like the architecture."
    • 1.9 "Horrible vibe."
      1.2 "88% didn't like the unstylish hotel."
      1.5 "85% criticized the unstylish hotel."
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    Overall rating

    6.3 Good
    based on 47 reviews
    • 8.1 "Location is great."
    • 5.3 "Average cleanliness."
    • 4.7 "Rooms are not good."
    • 3.5 "Not very comfortable."
    • 2.2 "Horrible vibe."

    Overall rating

    7.4 Good
    based on 190 reviews
    • 8.5 "Breakfast is good."
    • 8.4 "Location is great."
    • 8.2 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 5.4 "Average value."
    • 5.2 "Internet is average."
    • 4.8 "Not very clean."
      4.8 "52% said rooms were dirty."
    • 4.6 "Rooms are not good."
      1.9 "81% complained about the bathroom."
      4.5 "55% didn't like the uncomfortable beds."
      4.8 "52% said rooms were dirty."
      1.5 "85% said rooms were small."
      0.1 "99% thought they were poorly maintained."
      1.1 "89% had problems with the shower."
    • 4.1 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      1.4 "86% thought the facilities needed updating."
    • 3.8 "Not very comfortable."
      4.5 "55% didn't like the uncomfortable beds."
      1.5 "85% said rooms were small."
      3.4 "66% thought it was too noisy."
    • 2.0 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly service"
    data provided by TrustYou

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