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Best Western Palace Hotel & Casino

Central Promenade - Douglas, Douglas, Isle of Man
+44 1624 662662

₹ 4,544+

Tue 6/12 Check in
Wed 7/12 Check out

Overall guest ratings

7.7/10 Good
based on 1,107 reviews

Review highlights

  • 9.4
  • 8.4
  • 4.8
  • 4.7

Good to know

  • Friendly service

Nearby

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    About

    The BEST WESTERN Palace Hotel & Casino in Douglas, is perfectly placed on the beautiful Victorian Promenade of Douglas on the Isle of Man - ours is one of the largest and best appointed 4 Star hotels on the island! We are a one stop entertainment complex with our own casino, nightclub and leisure facilities on-site, during the weekends the complex has a lively and dynamic atmosphere. We also have a two screen cinema just 150 meters away from the complex. We're just meters away from the beach and our friendly staff will be happy to recommend daily excursions around the island. Douglas' retail and business center is moments away. Whether you're here for business or pleasure we're able to offer a unique combination of stylish accommodation blended with an elegant environment for all kinds of events or breaks. Enjoy your stay.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Casino
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 hour front desk
    • Safe
    • Sauna
    • Designated smoking area
    • Storage available
    • Business centre
    • Laundry facilities
    • Spa
    • Night club
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.6 Good
    based on 1,098 reviews
    • 9.4 "Excellent wellness & sports facilities."
    • 8.4 "Breakfast is good."
    • 8.3 "Location is great."
    • 7.6 "Good service."
    • 5.3 "Average value."
    • 4.8 "Not very clean."
    • 4.7 "Rooms are not good."
    • 3.6 "Not very comfortable."
    • 1.8 "Horrible vibe."
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    Overall rating

    7.6 Good
    based on 834 reviews
    • 9.5 "Excellent wellness & sports facilities."
      9.6 "top-notch fitness area, thought 96%."
    • 8.3 "Breakfast is good."
    • 8.0 "Location is great."
      8.6 "86% liked the proximity to sightseeing."
    • 7.4 "Good service."
      8.9 "89% found the staff to be very friendly."
      8.6 "Housekeeping was great, according to 86%."
    • 5.1 "Average value."
    • 4.9 "Rooms are not good."
      4.6 "54% didn't like the uncomfortable beds."
      4.7 "53% said rooms were dirty."
      1.9 "81% complained about the bathroom."
      3.2 "68% said rooms were small."
      0.4 "96% thought they were poorly maintained."
      2.3 "77% found problems with the furniture."
      3.3 "For 67%, the rooms looked old."
      2.0 "80% had problems with the shower."
      0.8 "Air conditioning was criticized by 92%."
      1.7 "83% criticized the small bathroom."
    • 4.8 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
    • 4.4 "Not very clean."
      4.7 "53% said rooms were dirty."
      3.8 "62% thought it was rather dirty."
    • 3.8 "Not very comfortable."
      4.6 "54% didn't like the uncomfortable beds."
      2.6 "74% thought it was too noisy."
      3.2 "68% said rooms were small."
      0.8 "Air conditioning was criticized by 92%."
      1.7 "83% criticized the small bathroom."
    • 2.8 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      0.0 "For 100%, the lobby entrance was sub-standard."
      0.9 "91% thought the facilities needed updating."
      2.1 "79% didn't like the architecture."
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    Overall rating

    7.7 Good
    based on 98 reviews
    • 8.6 "Breakfast is good."
    • 8.4 "Location is great."
    • 7.8 "Good service."
      9.1 "91% found the staff to be very friendly."
      8.6 "Housekeeping was great, according to 86%."
    • 5.4 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
    • 5.1 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
    • 3.7 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
      2.8 "72% said rooms were small."
    • 3.4 "Bad amenities."
      3.6 "64% thought the building wasn't nice."
    • 2.0 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
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    Overall rating

    7.3 Good
    based on 164 reviews
    • 8.6 "Breakfast is good."
    • 8.5 "Location is great."
    • 7.6 "Good service."
      9.0 "90% found the staff to be very friendly."
    • 5.4 "Average value."
    • 5.1 "Internet is average."
    • 4.4 "Not very clean."
      4.3 "57% said rooms were dirty."
    • 3.9 "Rooms are not good."
      4.3 "57% said rooms were dirty."
      1.6 "84% complained about the bathroom."
      4.3 "57% didn't like the uncomfortable beds."
      0.4 "96% thought they were poorly maintained."
      2.3 "77% said rooms were small."
    • 3.3 "Not very comfortable."
      4.3 "57% didn't like the uncomfortable beds."
      2.3 "77% said rooms were small."
      2.8 "72% thought it was too noisy."
    • 1.7 "Horrible vibe."
      1.7 "83% criticized the unstylish hotel."
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    Good to know
    "Friendly service"
    data provided by TrustYou

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