Cons: The countrer Agent Brian at Ontario Airport overcharged me $130 on a total rental of $45. I found that he charged me for a full tank of gas for $9 per gallon. I filled the car before getting there. Really corrupt and dishonest person. He had the audacity to say that the system automatically charged it.
This was my first and last transaction with this crappy company. Your employees are a face to your business. Brian at Ontario airport is putting a corrupt face to your business.
24 May 2016
Terribly long wait and bad service
Pros: The daily car rate was good
Cons: I had to wait 1 hr to get checked in with only 2 people ahead of me. The car I was given did not exist and than it took another 30 min to change car and paperwork and leave car rental facility.
8 Apr 2016
Cons: I had made a reservation online for 3 days at a great rate. But I arrived a day early and wanted one more day added to my rental arrangement. At the checkin in desk, they were going to double the entire rental bill for just one additional day. So I cancelled at the desk, and found another rental agency. Not very willing to work with me! Payless wanted me to Paymore!
10 Apr 2016
Pros: I set up this rental for a friend because he had rented a car through a different service and was very unhappy. this rental went very smoothly and he was extremely satisfied
15 Apr 2016
Fine if you just need a car
Cons: you get what you pay for. The car was cheap but it was worn out. The interior was coming apart, the car had numerous rattles, whistles and whines and there wasn't even washer fluid.
17 Apr 2016
Cons: There was no signage for Payless drop off. Finally I found out that I needed to drop car at Avis.
24 Apr 2016
Pros: Friendly staff, vehicle available when requested.
Cons: Distance of return site in Las Vegas.
9 May 2016
Pros: My flight was delayed and when I showed up at midnight, they were closed.
21 Jun 2016
Cons: It was very hard to find due to the small sign
Inspect your car before driving; NOT unlimited mil
Pros: Overall price was $60 less than competitors, but this was due to limited mileage. Got 450 "free" miles only, then $0.25 per mile over. Still ended up being less than the cheapest competitor (Alamo as part of their GoAlamo club price).
Cons: First car had a nail in the tire. We happened to notice that the tire pressure was low. Cars do not seem to be maintained well by the company in general. Cars are clean enough, but do not seem new like others. Lot attendants are NOT helpful at all. NO attendant on duty when returning car, and Budget agents apparently do not work after hours, so you have to check in with Avis, their lot & counter partner.
12 Oct 2015
Pros: The car was great and the return was very easy.
Cons: Too many upsells at checkout.
3 Nov 2015
Thanks for everythng
Pros: Pick up & drop off was really simple & the vehicle was really nice. I'd recommend Budget & the Ford Edge to all travelers
Cons: I wish the Sirius supscription had been active. Trying to keep up with Sports action was difficult.
2 Dec 2015
Cons: Insurance coverage through kayak was not direct and would have been a total hassle had to cancel at the last moment to change to budget insurance.
14 Jan 2016
Pros: Easy pick-up, and easy drop-off. Car was clean and in great shape
4 May 2016
Cons: I didn't feel like being pressured to upgrade my car was very professional considering I was renting a car to drive to Kansas for a funeral.
28 Jun 2016
Cons: Customer service was horrible and was told that Kayak gives different information than the budget website.
2 Jul 2016
Pros: fast..no complications !
12 Jul 2016
Cons: I ordered a car- I was given a choice of a Prius- which I am not familiar with. or a truck
The people were nice but I am sure I got short changed
Because I was on a discount..
Cons: The advertised standard-size car was a Camry. They didn't have one. Offfered us a Kia, which my wife, who has a back condition, found uncomfortable. THE ONLY OTHER FULL-SIZE CAR, beside 2 Mustang convertibles, WAS A DODGE CHARGER, 10.6 inches longer than a Camry and thus harder to park. Having no other choice we took it, and were charged an additional $117 for a larger car. Check-in and check-out was chaotic; they did not have enough staff at San Diego, as well as too few cars. I will not do business with Fox again.
14 Oct 2015
Read fine print
Pros: Customer service was excellent as was the facility
Cons: When I booked the car I didn't know that I couldn't drive it into the States I was planning on visiting. Returned the car immediately after decided I didn't want to modify my plans. Contract was voided with no charges. *Not allowed to drive into any States east of SD, NB, OK or TX.
27 Oct 2015
First time using them...
Pros: Drop off was very easy.
Cons: The Jeep Patriot we got was VERY under powered, and we were hoping for 4x4 which this Jeep wasn't. But by far, the MOST annoying piece of this experience was the very pushy rep that was trying to push Insurance, gas, and road-side assistance down my throat! With lines like "I guess you don't like saving money" and "I hope you don't regret this", it was not a good first step to my vacation. If there were other car rental places around, I would have walked out (They aren't at the airport).
5 Dec 2015
Great place! Friendly and honest staff :)
Pros: Always have the best rates. I also left an expensive personal in the car and one of the staff chased me while I was on the shuttle to the airport to return it to me! Very thankful.
7 Dec 2015
Poor overall experience
Pros: Female Agent was pleasant enough.
Cons: Woekers clearly stressed, over worked, and office is under staffed. There is never anyone outside to receive car. Office line is always long with one person tending to everyone's needs.
11 Dec 2015
Good car, bad location
Pros: The car is in good condition and the price is very low.
Cons: You have to take a bus to the car rental center. And then another bus to the Fox office. I'd rather pay an extra few $ to stay in the main rental center next time.
6 Jan 2016
Quick Service, Fast Shuttle
Pros: Great Service, Free Upgrade to Hybrid, Quick Shuttle
Cons: Bathroom could have been nicer
29 Jan 2016
Not using Fox again
Pros: Good rate, seemingly. Was a brand new car, didn't have issues there
Cons: Wasn't clear that this was a offsite/offsite... meaning take a shuttle to the car rental location, then take another shuttle to the fox facility. The second shuttle was left open at the car rental facility with no driver, waited for 30 min till one showed up after I called the office.
Car I reserved wasn't available, pushed on insurance 5 times in the process, tried to force me to use their gas service, and then tried to run a credit report on me as I gave them a debit card (No thanks, here is a credit card).
Definitely a bottom tier company, won't be renting from them again.
8 Feb 2016
Great Van Driver!!!!
Pros: On the evening of February 7 my daughter accidentally left her wallet under the seat and we didn't realize it was missing until we were on our way to the airport. The driver called the rental office and the person looked in the car and didn't find anything. So the driver took us back to the drop-off and we located the wallet under the seat. HE WAS SO HELPFUL AND NICE, THANKS SO MUCH!!!
5 Mar 2016
Pros: excellent service,location,quick pick up and drop off.
Pros: I was unaware enterprise and national are owned by the same company so I was able to use this rental towards my points on my national profile.
12 Oct 2016
Pros: Courtesy service
No issue to upgrade to have GPS
31 Aug 2016
Pros: The service was good, they showed me the car and all its features. The rental price was great! And when I was a bit late they didn't complain
14 Sep 2016
Pros: Ready to go
29 Sep 2016
Pros: Car was clean and pretty new
Cons: Off airport (even tough I entered ONT in my search), didn't have the economy car I reserved so they gave me a Jeep brick that got 18 mpg and gave me bad information about exchanging the car at the airport location, which caused me to lose an hour of my time.
6 Oct 2016
Pros: Service staff very kind and professional. Willing to go out of their at to help.
Cons: Smelled of smoke. Interior and seats stained AND dirty. Outside of car dirty.
19 Oct 2016
Cons: The online reservation unfortunately was off site. I have always expected my rental car to be at the airport. I was told I would have to take a taxi to the rental place caused me to look for another rental car agency. Most of the other rental companies were unable to rent me a car. I ended up paying over $400.00 to rent from Avis. You need to assure customers who are flying that their car will be at the AIRPORT. Rest assured that I will share this unfortunate incident with all my friends who travel.
24 Oct 2016
Watch pick up location
Cons: Was renting from Ontario expecting it to be the Ontario airport. Instead, it was in a off airport location in which I had to take a taxi over and rush there before it closed. Would be helpful to have more of a warning when renting that this is off location. Would be ideal if I could have called for a pick up from enterprise.
Cons: they refused to rent me a car because i was holding international driving license .
27 Feb 2016
Pros: Ease of pick up and drop off at two different locations
Cons: The woman who attended tricked me into buying a full tank of gas by saying due to the distance and small gas tank I would use it all. I ended up using only half. She never made an effort to disclose that none of the gas will be credited and it is not stated anywhere on their counter. It is stated in the long paper work she gave me after transaction was complete. I noticed at their drop off location, airport Santa Maria, they do have a small sign that states so, but not in their Ontario location. What a gimmick.
19 Oct 2016
Pros: This location is not at the airport.
19 Oct 2016
Dissatisfied with service
Pros: Redlands drop off was fast and they returned me to my relative's home which was great.
Cons: I thought I was picking up the car from the airport but when I got to the airport office they said I had to pick the car up somewhere else. I had to take the shuttle back to the airport and then get a cab to the car location. When I finally got there, the agent that I was working with was taking calls while completing my rental which delayed my getting out of there. Additionally, the restroom at this location was dirty and the car was dirty too.
3 Nov 2015
Cons: I made a reservation, I show up to the counter and they can't honor my reservation. I tried calling Hertz, they put me on hold for ages to reach a supervisor. I hung up and took a Uber
28 Nov 2015
Another great job Hertz!
Pros: Dennis was even there to run us back in a courtesy car as we dropped off. Apparently at this location on Thursdays and Fridays from 4AM to 6AM, Hertz provides one of their employees in a hertz vehicle to shuttle folks over to the airport. Nice touch Hertz!
28 Nov 2015
My last Hertz rental
Pros: Seemed like a typical checkout, nothing special.
Cons: The rep added insurance even though I declined it, charged me for the upgrade which was supposed to be free. I picked up the car in Ontario, CA and returned it in San Ramon. The rep in return office just brushed me off and said that I should call the Ontario. Ontario office manager was rude and his responce was "too bad".At the end the rental for 3 days cost me more than my original reservation for 5
8 Oct 2016
Pros: Everything was wonderful
Cons: We had to walk a long way when we dropped off the car. And it was very hot outside.
Cons: the drop pick up was somewhat confusing. Did not know I had to call at the Rental pick up place to be picked up again to go get the rental car. Should have office at Rental pick up or at least let folks know to call as soon as arriving to get picked up to pick rental car.
18 Nov 2015
Quoted Price didn't match
Pros: Using the rented car for pickup and dropoff
Cons: The price quoted was less than what I was asked to pay. It was explained that the price quoted didn't include all the taxes they had to pay. That sounded bogus to me but the price was still very reasonable.
They didn't have the car I reserved. I reserved an economy car and got a minivan instead.
The car was also not very clean. The cup holders were full of chewed sunflower seed shells. Disgusting.
16 Dec 2015
Cons: We rented from LAX and dropped off at Ontario airport. At both locations it was impossible to find the rental office. There are no instructions online about the locations at all. For the LAX location you have to take an airport shuttle to an off-airport location and then the rental company will come pick you up. For the Ontario airport location, they are located inside a hotel, but there is no mention of this anywhere. Also, the first car they gave us had a warning light on for low tire pressure and when we said that we wanted another car, one that didn't need maintenance, they tried to tell us the that warning light was on because they service their own vehicles. This doesn't make any sense. Service at the LAX location was also very slow. All told with finding the office, getting a replacement car, etc. it took us about 2.5 hours to actually rent the car. This was a total waste of a morning on a very short trip to LA.
4 Jan 2016
This was the absolute worst experience I have EVER
Pros: I liked nothing about this.
Cons: I never leave reviews but this has warranted one. Our flight was delayed in Portland, OR, which meant that we would miss our connection from Sacramento to Ontario, CA. We were told our only option would be to be re-routed to LAX then shuttled over to Ontario. The airline was great.
We couldn't get ahold of anyone at the car rental place (Allied) prior to taking off from Portland. In Sacramento, I called up the # Kayak provided and reached Allied. The woman was not at all helpful. I asked if I would be charged a fee if we didn't pick up our car on time, if we would be able to pick up a car the next day, what their number was over there, if she could help us at all since we had to pick up family members who had also flown into Ontario. She said she had no idea what they did at that location and wouldn't call over to get any information.
We were SOL and had no idea if we'd be charged. Next morning, we saw a charge for a full day's rental plus taxes and fees for not picking up our car. We called that morning and that is where it got super "fun". My philosophy is to treat all customer service reps with respect since dealing with people on the phone can sometimes be terrible and it is often not their fault if they can't do anything. That is how I operate unless I am in turn not respected, treated with good customer service, or spoken down to.
I explained that our travel was out of our hands and that we got extremely poor customer service from the woman the previous night who, if she had given us better direction, we could have called Kayak to cancel the reservation, but she NEVER mentioned that! Because of misinformation from their employee who was also not willing at all to help us, we were charged a fee and we felt that was unfair. They said they would not be able to reverse the charge but were being super vague about it, saying that it's just an automatic charge and they can't do anything about it. We asked to speak to a supervisor. We were told to call back the next day to talk to Lan at the Ontario, CA location.
We did that. We spoke to her and she was also being super vague about not being able to reverse anything. She was also being super cryptic in that she wouldn't give us her last name so we could document this. We asked to speak to her supervisor. She said we could call the corporate office but wouldn't give us any names of any one person we should talk with.
We called the corporate office and spoke with Shereen (sp?) and she was being completely unhelpful and cryptic. She would also not provide us with any last names. So on Christmas Eve, she was unwilling to reverse a charge that we incurred because our flight was delayed and we got some of the worst customer service we have ever experienced from their representatives. She said no one could help us and said her supervisor was Matt (turns out is the CEO). Then she hung up on us. Deplorable. Pathetic. We told all of our family members about it. No one is renting from them.
18 Jan 2016
Good rental in Ontario, CA
Pros: Price quoted was price paid. Correct car available. Efficient pick-up from airport. Pick up and return was without any significant problem.
Cons: Rental desk was in a hotel lobby and a little cramped, and had minor delay in completing return paperwork.
Cons: This is a hoax! My confirmation indicated my contract was with ACE Rent a Car. However, we arrived at the airport to wait for a shuttle that eventually showed up and drove us to a remote location in a shady neighborhood near the airport. The receptionist stated our reservation was not with ACE but rather AVR...or...I don't even recall the "real" company as I had no intention of driving away with a vehicle, even if it meant walking the 90 miles to Indio from Ontario, CA. Also, I had pre-purchased an insurance plan that proved to be useless. I am disgusted that Kayak hasn't pulled the plug on these crooks.
9 Mar 2016
Cons: No written instructions on returning the vehicle atter hours.
Didn't answer phone during business hours. Left a message but never called back.
Still haven't received deposit after 4 days even though it was to be credited the same day as the return.
21 Jul 2016
Clean car- I would rent again.
Pros: I had my doubts as I pulled up to the location... but everything worked out great. I got an awesome deal on a mini-van, the pick up was fairly easy although I had to wait a little. The van was clean and did not smell weird- which is always something I worry about. The drop off was even easier- everyone was super friendly.
Cons: My Kayak deal said unlimited miles and I was told I only had 500- which was more than I needed, so not a big deal. I assume this is a miscommunication between Kayak and Ace and not attempt to pull one over on the customer.