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10.0
Great value. Great car. Great service experience.Reviewed 20 Mar 2023
review from![kayak]()
8.0
Drop off at airport was difficult.Reviewed 12 Jan 2023
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10.0
Loved my Jeep Compass! Easy pick up and drop off!Reviewed 7 Nov 2022
review from![kayak]()
10.0
The agents in both Burbank and Phoenix were amazing!!!Reviewed 5 Sep 2022
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2.0
COMPLETE FAILURE. Vendor unilaterally canceled agreement one hour before pickup, leaving me to scramble to find another provider. Cost me time and more money. Kayak is completely unreliable.Reviewed 2 Aug 2022
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2.0
Horrible wait to get the car - over an hour. So bad that I rented through enterprise while waiting in line and got my car from them faster. Terrible customer service.Reviewed 18 May 2022
review from![kayak]()
2.0
The car smelled like a smoker had used it before I received it. There was a considerable amount of “charges” deemed as “tax” when I dropped off my vehicle. $46 was charged and the attendant could not tell me the reason behind the charge other than it was a tax. Also, they charged me for gas when I had filled the tank to full before I dropped the car off. If I had not asked for a receipt- this price gauge would have remained in my bill. I will not do business with Avis/Budget again and I will be reporting to the BBB. I was shocked that in these difficult times this rental car company is price gauging people with no reason- there are plenty of cars available to rent at this location and the customer service and attendant were less than accommodating or pleasant picking up and dropping off my vehicle.Reviewed 14 Apr 2022
review from![kayak]()
2.0
Quoted an extra day at $73, then charged me $230. Stains on seats. Horrible customer service. I’ll never use them again.Reviewed 10 Apr 2022
review from![kayak]()
10.0
The previous rental just before Burbank in Phoenix was the worst we have had. Almost 3 hrs in line to pick up our reserved car. Burbank was great. The drop off point was not found in Santa Barbara, and when calling to ask if we could drop off the car at the Santa Barbara Airport the agent said we would be charged an extra $200. Disappointed in Budget, and my company will now move to another company for car rentalsReviewed 30 Mar 2022
review from![kayak]()
10.0
We had to check our receipt at drop off; there was an additional charge, but they promptly refunded it when asked.Reviewed 16 Mar 2022
review from![cheapflights]()
2.0
I didn’t even get the car They didn’t accept dipeit cardReviewed 15 Mar 2022
review from![kayak]()
10.0
Great Customer service , great vehicle , checking in & out were easy . Highly recommend.Reviewed 20 Feb 2022
review from![kayak]()