DIC Star Hotel

Good location

I stayed 3 nights at dic Star. The first two nights were great. But the third night was a terrible experience that I ever had. The power went off at 10pm. I wait for 10 minutes and called the receptionist, and he advised the power will be back soon. My family was so tired and made the big mistake to stay in the room. We all fell asleep, and suddenly woke up at 2am and felt unbearable because of no air condition. We called the front desk, and he said the power was off and didn’t know when it would be back. He advised me to open the balcony door. At that time, I cannot exit because no light for me to going down. We woke up early and brought all luggage’s down without any help even we asked for. We met the new reception and she was surprised that nobody transferred us to different hotel. We were upset and scared when realized only our family in the hotel. I realized they moved the group of guests from the lower floor because all those people stayed in the same group. Only my family on the 8th floor and they ignored us. They tried to charged me for 3 nights, but I refused to pay the last night. Manager was agreed to waive, and apologized. I totally understand the power outage is not controllable. But never informed the guests and assist during the emergency is not accepted. Since this is not in America, I really don’t know how to deal with this hotel. I still feel angry.