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Pros: I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later.

Cons: Everything need to improve

Pros: Nothing

Cons: Customer service

Pros: Flight in time

Cons: 1. Couldn’t do web check-in 2. When picked my seat in vivaerobus website , emergency seats were not indicated, as a result, i got exactly a seat infront of the emergency seats line. Not only my seat wouldn’t lean, it was also less than 90 degrees. I was terribly uncomfortable the whole flight!!!

Pros: on time

Cons: the overcharged me for a mistake in the name, so insulting.

Pros: Vivaaerobus staff lack more preparation, professionalism and customer service. the seats do not recline and sell them doubles

Cons: N/A

Pros: Crew

Cons: Food and entertainment and leg space.

Cons: The flight was over 6 hrs late I arrived in the middle of the night... Never again!!

Cons: We ran 5 minutes late and were not allowed to board our flight because there was NO ONE at the ticket counter to check us in... And just fly is saying that we cannot use our return flight tickets, so we have wasted almost $1000.00 Unbelievably poor service at the point!

Pros: The crew at the front of the airplane were friendly

Cons: When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself.

Cons: Double assigned seat, crew was poor in communication and never explained or apologized.

Pros: Nothing.

Cons: My flight was delayed, and I missed all the other flights.

Pros: Almost 4 hrs of delay

Pros: Delays everytime

Cons: One check in booth for 170 passengers. Pathetic.

Cons: Boarding took just too long

Pros: The flight was delayed 45 min and boarding the plane was s mess

Pros: Worst customer service I have ever been subject too

Cons: Delayed as usual

Cons: Kept us 50 mins on tarmac without any explication

Pros: The crew was excellent. Leg space was not good. There was very little space for me to get situated.

Cons: Just the space between the rows of seats.

Cons: So late

Pros: Boarding was really fast.

Cons: The airline isn’t honest about their delays and the seat space is too narrow, tall people don’t fit.

Cons: Delete 2 hours very bad

Cons: Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff

Cons: They didn’t let me board.

Pros: Left on time and arrived on time, both legs of the trip

Cons: Seats don’t recline. No option for entertainment. Very limited food options for purchase Meal tables were dirty

Cons: Not good organization while boarding, too much turbulence, very uncomfortable seats

Bad service

Pros: The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets

Cons: The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets

Pros: The plane was clean and fresh and the snack options were great

Cons: Maybe if we had more space between seats because the passenger behind me kept kicking my seat and I was unable to rest during the flight . It really irritated me and made the flight unpleasant . And there were too many kids being loud.

Pros: The crew were considerate, helpful

Cons: Only junk food to purchase and it was a long flight

Cons: Seat doesn't recline. Pitch felt smaller too.

Cons: We were delayed but they didn't tell us till 45mins before the flight was scheduled to depart. Other than that everything else was good

Pros: The only thing that i liked was that the flight was real quick

Cons: That the flight and boarding was on time and if there was a delay that they communicate with the passengers not just have us up thinking not knowing what the delay is for. Also our luggages took over an hour to get the whole experience here was ridiculous. Not happy at all

Pros: Flight on time. Smooth flight

Cons: N/A

Pros: Nothing They did not let me board the flight they closed and they did not reimburse me or help me in anything that bad experience

Cons: the staff has no idea of ​​their work or their routes the truth and are arrogant

Cons: They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again.

Cons: Better staff