|Top route||Cancún to Mexico City Benito Juarez|
|Top airport||Mexico City Benito Juarez|
Is was very nice all the crew by
More need for sanitary
The boarding process needs to be worked on.
Cons: Water at least. Recline seating
Pros: Crew was very nice and the seats were just average.
Cons: I paid extra fare for my whole family to gave more comfort and leeway on luggage. My grandson compact stroller was checked in as a regular bag in the return flight.
Pros: Plane loaded quickly in part because they don’t use boarding groups and because they strictly enforced carryon bag and size limits. Those with carryons approaching size limits were checked separately while others continued to board.
Cons: No complimentary snack and beverage service.
Cons: Flights were comfortable. There were no complementary snacks or beverages. Luggage I checked in Puerto Escondido did not arrive in Cabo San Lucas when I did. There was no agent from VivaAerobus available at the airport for me to talk to. I will have to wait until tomorrow morning to begin trying to get my luggage. My Spanish is very poor, but there a lot of visitors who do not speak Spanish. The English speaking skills of VivaAerobus employees is poor.
Cons: Boarding was chaotic
Pros: Very clean plane.
Cons: Seats don’t recline.
Pros: Seat super uncomfortable and no leg room
Cons: The airplane just seem dirty and disgusting
Pros: The flight was 15 min earlier great
Cons: The food if it’s COVID restricted food sud not be serve
Pros: Compre 2 vuelos viva light y no respetaron mis maletas ni el peso. Tuve que pagar un extra de $950 pesos x una maleta que xke no eran las dimenciones. Y se pasó con 4 kilos. Es una exageración y abuso de esta aerolínea... también perdí 4 vuelos xke no avise 4hrs antes del vuelo si yo hubiera sabido que mi esposo se iba a enfermar de diarrea. Al día siguiente les hablé y les explique pero de nada sirvió. Que tenía que presentar un certificado médico para que me dieran un % de crédito pero nada más de mi esposo que fue el que se enfermo... ni modos de que dejara a mi esposo abandonado en el hotel en alla en Mazatlan. Tuve que esperar 3 días hasta que se recuperará... pero a la aerolínea no le importa el servicio al cliente y también se que está publicación tampoco va a servir de nada..y si compras aseguraba tampoco sirve de nada.
Cons: Que respeten sus políticas y tengan mejor servicio al cliente
Cons: Desk should be more accessible to clients that are a bit late to their plane
Cons: Check-in process and seats comfort
Pros: Decent flight once we took off.
Cons: If The flight didn’t depart an hour late.
Pros: The crew was friendly
Cons: The cost of baggage for this airline is insane
Cons: Water can still be free, I mean I know it’s a budget airline, but water?
Pros: I had a goos seat the crew was courteugus/
Cons: The check in was.very slow only one person at the desck making it very stresfull for passangers. we had to hurry to the gate because nit. I will have more personel to expedite check in, also need to provide the paperwork requiere like the health declaration it was rewuiere to pass to boarding and there was no forms any were. Passangers had to scrable to find some. Running agains the clock because all the delay to check in. 2hrs on line is ecxesive.
Cons: To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all.
Pros: The friendly of the staff and that the crew was strict to put order in the unloading
Cons: the food
Cons: Our flight got delay 2 hours
Pros: Crew, new plane
Pros: Clean new plane
Cons: No free food or drink. They give you a menu with overpriced sandwiches, then inform you they've run out. One look around the plane and you see no one is eating. You have to pay with credit card and wont accept cash, which is nonsense! Had to ask them 3 times for my cup of noodles.
Pros: Cleanliness of the plane and cabin
Cons: Online check-in needs work!
Cons: Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival
Pros: Very friendly and welcoming crew.
Cons: Service was great!
Cons: We borded plane and stayed and did not depart until 1hr and a half after. No explanation from crew as they sat and joked around. Once plane did leave the crew was extremely childish having full blown personal conversations loudly during the flight. During the emergency briefing crew was laughing at eachothers jokes. Super unprofessional overall
Cons: No way to get a refund, which seems crazy in light of the COVID-19 situation.
If you have decided to travel with Viva Aerobus, there are three primary classes for you to decide between, known as Viva Light, Viva Basic, and Viva Smart. While Viva Light offers standard services such as the ability to bring a carry-on bag, Viva Basic also includes the option of checking a small bag. If you select Viva Smart, you will have access to priority check-in, priority boarding, the option of checking a regular sized bag, and the ability to choose your seat before boarding.
Although this airline does not have any codeshare agreements with other companies, it is connected to the Irish airline named Ryanair. It was Ryanair that helped to found Viva Aerobus in 2006 with the Mexican bus company known as IAMSA, and the company RyanMex was eventually established as a way for Ryanair to invest in the airline.
Because this airline’s headquarters and primary base are located in Mexico, the majority of its flights are domestic and between large cities in the country. However, travelers can also use the airline to go to a few international destinations, with some examples including Costa Rica and the United States.
The company’s fleet is made up of over 35 aircraft, with each one of them being an Airbus. The Airbus A320-200 is by far the most commonly used plane, as it does well for medium-range domestic trips and can fit up to 180 passengers. For longer international flights, the airline generally uses the Airbus A321neo, a large option that fits approximately 240 passengers and is known for being spacious.