Guest reviews
Overall rating
7.1
Good
Based on 2,904 reviews
Cleanliness
7.6
Comfort
7.5
Pick-up/Drop-off
7.1
Value for money
7.2
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
great car
car was great
car available
picked up the car
compact car
drop off the car
great price
friendly staff
car smelled
long line
great experience
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7.6
Pros: The price we very good for the type of car
Cons: The agent was surly and rude
review from
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6.4
Pros: Easy dr
Cons: We had to wait an hour to check in and pick up the vehicle. And they charged us an additional $20 fee that was not on our receipt (and we filled up the tank).
review from
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10.0
Cons: All went very well!
review from
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4.4
Pros: The staff did not have the car we contracted for and charges us more for something similar. They could not honor the price we were quoted
Cons: I would never us Thrifty,,, They are not honest The staff did not have the car we contracted for and charges us more for something similar. They could not honor the price we were quoted
review from
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4.0
Pros: It was a nice smooth ride, the car itself was wonderful. It was made in 2018 so it was brand new, and it had a nice plug-and-play system for my iPhone.
Cons: There were SOOOO many fees. As someone who doesn't own a car, I had to buy liability insurance, and on top of that, there were so many surcharges and fees it more than doubled the price I saw on KAYA k. I've never rented a car before so I didn't know this, but it's insane.
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8.4
Pros: The staff wasn't too friendly. Seemed like he wasn't happy with my precense
review from
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2.0
Pros: Nothing
Cons: End up going to Hertz
review from
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2.4
Pros: Nothing.
Cons: Almost the entire experience. Never renting from Thrifty again.
review from
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6.4
Pros: At check-out, the staff could not locate my reservation and had a difficult time checking me out with the same rate I reserved. The car was great, fuel efficient and a perfect size, and the drop off was seamless and easy, and staff very helpful.
Cons: Check out process
review from
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9.2
Pros: Agent’s kind service
Cons: A brand new car with too basic options
review from
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6.8
Cons: The extra driver fee per day $13 is ridiculous
review from
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6.8
Pros: Car was nice.
Cons: Pricing. I turned car in early. because of that, was almost charged 3 times the original contract!! Unbelievable. It took a 10 min stern discussion with agent at desk until he honored my original quote.
review from
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7.6
Pros: The price we very good for the type of car
Cons: The agent was surly and rude
review from
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8.4
Pros: The staff wasn't too friendly. Seemed like he wasn't happy with my precense
review from
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6.8
Cons: The extra driver fee per day $13 is ridiculous
review from
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6.8
Pros: Car was nice.
Cons: Pricing. I turned car in early. because of that, was almost charged 3 times the original contract!! Unbelievable. It took a 10 min stern discussion with agent at desk until he honored my original quote.
review from
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6.4
Pros: Easy dr
Cons: We had to wait an hour to check in and pick up the vehicle. And they charged us an additional $20 fee that was not on our receipt (and we filled up the tank).
review from
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4.4
Pros: The staff did not have the car we contracted for and charges us more for something similar. They could not honor the price we were quoted
Cons: I would never us Thrifty,,, They are not honest The staff did not have the car we contracted for and charges us more for something similar. They could not honor the price we were quoted
review from
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4.0
Pros: It was a nice smooth ride, the car itself was wonderful. It was made in 2018 so it was brand new, and it had a nice plug-and-play system for my iPhone.
Cons: There were SOOOO many fees. As someone who doesn't own a car, I had to buy liability insurance, and on top of that, there were so many surcharges and fees it more than doubled the price I saw on KAYA k. I've never rented a car before so I didn't know this, but it's insane.
review from
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2.0
Pros: Nothing
Cons: End up going to Hertz
review from
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2.4
Pros: Nothing.
Cons: Almost the entire experience. Never renting from Thrifty again.
review from
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6.4
Pros: At check-out, the staff could not locate my reservation and had a difficult time checking me out with the same rate I reserved. The car was great, fuel efficient and a perfect size, and the drop off was seamless and easy, and staff very helpful.
Cons: Check out process
review from
Other suppliers in Washington scored
Where can I find Thrifty hire cars in Washington?
1 Aviation Circle, Thrifty car rentals
Address
1 Aviation CirclePhone
+1 877 283 0898Top tips for hiring a car from Thrifty in Washington
- Economy car hires from Thrifty in Washington are around 63% cheaper than other car types, on average
FAQs about hiring a car from Thrifty in Washington
What is the most popular car hire from Thrifty in Washington?
Full-size (Ford Mustang Convertible or similar) is the most frequently booked car hire type from Thrifty in Washington.
How many car hire locations does Thrifty have in Washington?
Thrifty has 1 car hire location in Washington. Take a look at our Thrifty hire location map to find the best car hires near you.
Does Thrifty have a car hire location at the airport: Dulles Intl Airport (IAD)?
No (according to our data)
Does Thrifty offer shuttle or airport pick-up services from Dulles Intl Airport (IAD)?
Yes
Does Thrifty have a car hire location at the airport: Reagan-National Airport (DCA)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Reagan-National Airport (DCA)?
Yes
