Book Thrifty hire cars in Indianapolis

Reviews for Thrifty in Indianapolis

Recent reviews

Traveller rating

Wonderful

6

Very Good

0

Good

1

Okay

0

Fair

1

Mediocre

0

Poor

5

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car was cleancustomer service

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4.0

Less than stellar communication. It is hard to figure out exactly what you will be charged at the end.Reviewed 19 Oct 2021

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3.9

It was not all Thrifty's fault. My Delta flight out of DSM was delayed so I missed my connection in ATL. That didnt get me into Indianapolis until 1:30 am. All car rental personnel had gone home. I immediately called Thrify and they told me I had to contact Price Line and they said they would look into refunding me. I had tried to let them know of the delay earlier in the day on their automative answering system but got no response. I walked out to the car lot and found an Avis employee that helped me out. So if you can help make sure Price Line refunds me, I will continue to use Kayak. Thank You Darrin LyndReviewed 13 Aug 2021

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1.9

I made a reservation for a car through kayak back in March at this location. When I went to pick it up at my scheduled date and time, they informed me that the over $500 I had already put down was nowhere to be found and that this happens frequently with kayak (who uses CarRentals.com). They just don’t forward your money to the vendor. They made me a reservation for a car, but did not forward my money to Thrifty. Additionally, I waited in line for more than an hour to find this out with no explanation about why the waits were so long. The staff were clearly stressed and overworked and I was not the only person having issues at the counter. Another person and their family stood at the counter for no less than 45 minutes. No one got away from that counter in less than 15 minutes and nobody was telling the Gold members they could leave the line and go get a car. A Gold member stood behind me in line and was not told he had special privileges until he was nearly at the counter, which made me upset for him! The places was incredibly disorganized and the staff was under trained and stressed. They were just trying to get through people and were not kind or good at explaining anyone’s issues. I would literally never rent from this location again even if my rental had gone off without a hitch when I got to the counter. Waiting more than an hour to unsuccessfully pick up my reservation was ridiculous, and the explanation I was given at the time made 0 sense and I had to piece it together with a friend after I was told to get OUT OF THE LINE and figure out my issue on my own. Just absolutely horrible. I might change or update this review if I ever get a refund of the money I paid in March for a car I was unable to pickup from this disorganized, overbooked location.Reviewed 26 Jul 2021

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4.0

Pros:Staff was friendly but not enough staff. So service was slow with lots of costumes.Cons:More staff. The vehicle was dirty inside and the seats were stained. One was sticky.Reviewed 27 Apr 2021

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2.0

Cons:Had to wait 30 minutes in line. The clerk looked for my reservation on Hertz instead of Thrifty. The did t tell me the car was in the Hertz parking lot instead of Thrifty. Will never rent with them again.Reviewed 18 Apr 2021

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10.0

Cons:Need an additional person at rental counter, She was very efficient, but one is not enough for 3 rental agencies.Reviewed 19 Mar 2021

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2.0

Cons:That when i rent the car it was not the car that i rent and i have to pay more for a biggerReviewed 29 Dec 2020

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10.0

Pros:Yes the staffs are excellentReviewed 19 Dec 2020

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7.2

Cons:The airport pick up was confusingReviewed 20 Oct 2020

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2.0

Cons:I reserved through you guys and got my receipt for 171.00. I was charged 1086.00Reviewed 28 Sep 2020

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9.6

Pros:Easy and friendlyCons:More agents on dutyReviewed 20 Sep 2020

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10.0

Pros:The staff, omg she was the best ever. Great customer service Thrifty keep it that wayCons:had more workersReviewed 1 Sep 2020

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• What is the most popular car hire from Thrifty in Indianapolis?

  Intermediate (Toyota Corolla or similar) is the most frequently booked car hire type from Thrifty in Indianapolis.

• How many car hire locations does Thrifty have in Indianapolis?

  Thrifty has 1 hire location in Indianapolis. Take a look at our Thrifty hire location map to find the best car hire near you.

• Does Thrifty have a car hire location at the airport: Indianapolis airport (IND)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Indianapolis airport (IND)?

  Yes