Pros: My active duty husband was unable to travel with me due to work obligations. With my dependent military ID, the Sun Country representative allowed my bag to be a couple of pounds overweight without charging me extra. I could have taken things out to hand carry, but this was so appreciated, as I know it's not the standard practice without the active duty sponsor accompanying me. I spoke with a couple of other fliers on our seats who were also flying Sun Country for the first time. We all agreed that all the representatives were polite. It made the experience good and we all agreed we would fly with them again.