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2.0
The guy at the counter both times we rented was HORRIBLE. We will never rent from there again. Couldn’t understand him, he was condescending, and made up charges to charge us more for every little thing and acted like it was our fault for not picking all these things that ARE NOT on the web form. When we had issues we couldn’t reach the location by phone to get help. Sixt is AWFUL in Reykjavik.Reviewed 29 Oct 2022
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2.0
The price they quote is essentially not real. They upsell you hard at the airport after you've made the reservation. They also basically tricked us into adding an additional driver because my wife's name was on the cc. Even though they admitted I was the one on the account and only needed my signature and proof of insurance. They also charged a prime location fee!! Like it's a privilege to pick up a rental car at an airport. There price here also doesn't include full mileage. And the additional cost to get unlimited mileage was basically double what they quoted to rent the car in the first place. (Quote~$350, Unlimited miles~$316). The cost is not the frustrating thing. It's the dishonesty and the tricks they pull. Just tell me what it costs from the get go. Don't give me the bait and switch nonsense. And basically make up stuff and play tricks to nickel and dime me after I made a reservation. Ultimately I think Kayak should know their antics. Because they're using the site to promote fake rates to get people in the door. Knowing nobody is going to start shopping around for other rental cars after at the airport coming from an international flight.Reviewed 20 Oct 2022
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6.0
The car was fine. And there was a car ready when we got there. But other than that we were pretty disappointed. The guy at the counter tried to upsell us on everything, he was purposely obscure. on the website when we ordered it told us the mileage was unlimited but he said that we had only paid for like 500 km and had to pay more to get unlimited. We also chose times on the webpage to match our flights for pick up and drop off but he said that everything was marked as noon and wanted to charge us an extra day. we were seriously disappointed. Then when we were done, we realize that we were going to be turning the car in before they opened in the morning but the number he gave us to contact them was corporate and we couldn’t get through. We literally had to drive back to the rental car company a day early to find out if we could return it the following day prior to business hours. going to Reykjavík, use Budget, Hertz or Avis because they’re actually inside the airport. I have never used any of those three at the airport so I am not saying the service will be any better, but at least you will not have to walk back to the airport once you turn your rental car in in the freezing rain.Reviewed 18 Oct 2022
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2.0
I tried to change pickup location to a location they claim to have on their website, but they said no. I then asked them to cancel the reservation, which they said they’d do, but did t. I ended up having to rent another car at another rental place (located in Reykjavik and absorb the $130 cost. From the Sixt reservation. I never actually picked up or used the car, but I did pay for it. 😩Reviewed 4 Oct 2022
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4.0
Painfully slow pickup process and pretty indifferent service at the car drop off. Happy with getting a free upgrade which made up for it a little, but I only had so much time in Iceland and I felt too much of that was just wasted waiting to get my carReviewed 2 Oct 2022
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10.0
Dropped our car off in the pouring rain and Karoline went out of her way to drive us to the terminal instead of having to wait for the shuttle bus! Highly recommend.Reviewed 30 Sep 2022
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8.0
Sixt employees were very helpful and friendly.Reviewed 28 Sep 2022
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4.0
Overall I felt that I could have gotten a better car for the price. It ended up being very expensive with all the add ons they have and adding more miles. I also didn't like how the rep was trying to upsell me on every little thing.Reviewed 25 Aug 2022
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2.0
The agent called Michael was extremely rude with very poor communication skills.Reviewed 21 Aug 2022
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8.0
Nice car; good mileage. Windshield wipers were falling apart, cruise control not working. Didn’t appreciate the high pressure sales effort by the agent to buy additional insurance.Reviewed 19 Aug 2022
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10.0
Easy check in and getting the car. Very friendly, helpful staff.Reviewed 17 Aug 2022
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10.0
The person helping me was goodReviewed 13 Aug 2022
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