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2.0
I never had a car when I arrived to the desk, and did not get reimbursement so far. If you want to contact me: philippe.jousset@neuf.fr thanksReviewed 21 Jul 2022
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1.9
I had rented a car for the incorrect dates, but immediately attempted to change the dates and the website would not allow me to do so. I attempted to call, but there was no answer. I emailed, but got no response. As a last resort, canceled the reservation on the website, but it did not list as canceled, until, eventually, it did say it was cancelled, but charged me the entire cost of the rental as a ‘cancellation fee.’ I would like my money back.Reviewed 7 Sep 2021
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7.9
The car was exactly what we ordered so we were very happy with that. The only issue was how long we had to wait in line to rent. They did not have that many people at the Reykjavik airport pickup to help. Other than that it was a great experience!Reviewed 25 Aug 2021
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10.0
Pick up was a bit confusing, mostly because I misread the email. Would be awesome if there were signs for dollar somewhere in the airport, even if that sign just said to press the pickup button.Reviewed 3 Aug 2021
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10.0
Thrifty and Dollar are not in the terminal. You catch the shuttle at the departure side of the airport under the "Meeting Point" sign. Only a 3-4 minute shuttle ride. I think this is the better option than renting in the airport because there is no wait once you get to site and they shuttle you right back to the departure entrance when you're finished. If you rent at airport it is quite a long walk back to terminal from the rental car drop-off, with luggage, and they do get a bit of rain in Iceland ' ). Keep their phone number handy so you can call if they're not yet at the Meeting Point when you're ready.Reviewed 18 Jul 2021
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2.0
Cons:Forgot to send us transport to the airport from the return spot. I reminded them by email per time of returnReviewed 4 Jul 2021
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10.0
Pros:Staff were very friendly. Perfect English. Coffee in waiting area.Cons:Was all good.Reviewed 4 Jul 2021
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2.0
Pros:Car was fine.Cons:Location at KEF is wrong on Google maps. Long process to return car. Agent at office bullied me into signing a claim for a small windshield nick totaling $1700 USD – DO NOT USE THIS AGENCY.Reviewed 30 Jun 2021
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8.0
Pros:Dollar Staff was very friendly ands helpful.Cons:Information on getting from airport in Reykjavik to the rental location. It was VERY confusing and unclear.Reviewed 28 Jun 2021
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6.8
Pros:The staff member was nice and once we were able to finally see someoneCons:The rental system needs to be cleaner, having an individual walk out to the car is rather slow since then you loose a agent and leave people waiting way to long (we waited an hour and a half.Reviewed 25 Aug 2019
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5.2
Pros:Staff in Iceland was helpful.Cons:I booked a SUV (Jeep Wrangler or equivalent) and when I arrived I found out that my reservation was for an economy car (Mazda CX-3). I was mislead by Kayak /Dollar, if I had know that for the price I was getting economy instead of SUV, I would not have booked.Reviewed 15 Aug 2019
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9.6
Pros:The staff were great.Cons:It can take a little while to pick up -it gets busy when several flights come in at once. But that's understandable.Reviewed 15 Aug 2019
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