Santo Domingo hotels near Museo de las Casas Reales

Pros: The experience was beautiful, personal excellent, the service I really enjoyed, food was delicious. I invite to the people visit plaza crowned.

Pros: Their cleanliness and amenities

Cons: Their reception staff was unwelcoming and rude. I had a problem where I was given the wrong room and the woman in reception was very rude and spoke to me in a unprofessional way. I ended up waiting all day and given a proper room late in the evening.

Pros: The room was a nice size

Cons: The hotel is on a very busy boulevard that can make it difficult to come in and out

Pros: Breakfast, location, staff

Cons: Booked a room with balcony. Did not get it as it was a mistake at booking.com

Pros: The staff is super good.

Cons: The food very expensive.

Pros: The location ,physical appearance and condition of the hotel

Cons: Staff and prices , They messed up my reservation. Charge me extra for $50 to check in early which i didn't know about. $20 dollars for a normal breakfast. $2 for a bottle of water. Us dollars im talking about. Over priced all around. In addition a very rude staff in the lobby.

Pros: THE staff.

Cons: Availability.

Pros: Firstly I have to say that this place shocked me, the personnel attention is above any imaginations. There's no gaps for mistakes, apparently everything is centered on good customer services. This stay blowed my wife requirements, she's very pleased.

Cons: Location, trafic's terrible right on front of hotel due to the proximity to the Ovelisco. Crosswalk are not properly ubicated and its offer zero no none to these that early mornin9 like to walk in the malecón.

Pros: Nice location, perfect view Pool area is very pleasant Personnel is quite helpful

Cons: One huge problem of the hotel is awful sound isolation (or just lack of that). Being in your room you will hear everything that is happening on the floor you are living at - how the doors are opening and closing (and closing they are VERY loudly), guests’ conversations, and many other sounds that you really don’t want to hear. One night I was supposed to sleep in the noise-cancelling headphones. however, you can’t wear them all the time, so for silence-loving persons staying in this hotel is really not the best option.

Pros: Location

Cons: Rooms were not clean. Toilets were extremely dirty. Feces on the toilet seat.

Pros: Great location priced right.

Cons: Description is not accurate. The room was inferior to what I paid for.

Pros: Beautiful resort room was clean food is good it’s just perfect

Cons: Nothing everything was good

Pros: The staff was incredible, and it’s really clean

Cons: We had an issue with the room service that we didn’t get what we expected, and they brought it cold

Cons: They immediate try to upgrade grade you for a fee upon check-in.

Pros: The cleanest and the staff professionalism throughout my stay.

Cons: The cable television went out continuously do my stay. I was there only one day but the cable in the garden Suites continuously went out throughout the day.

Pros: This hotel sleeps very well. Location is quiet, although it is a ways from the city center.

Pros: Nice room, comfortable bed, good wifi connection, great swimming pool

Cons: Swimming pool next to road, so it's quite noisy. Breakfast too expensive.

Pros: Nice, clean and remodeled

Cons: Free parking behind hotel

Pros: The hotel security was exceptional .

Cons: The pool was kid size only.

Pros: Location was great

Cons: I liked the hotel a lot

Pros: Room was nice but they did not have a king on check in. It was resolved next day.

Pros: I will always stay at this hotel when I come to santo domingo my experience with the staff navigators was amazing, The room was very clean up to date and comfortable. The food and pool was enjoyable and i enjoyed the fittness room and tennis court. this w

Cons: The only draw back was having to pay extra to use wifi, other than that everthing else meets and surpasses expectation.

Pros: Room service takes over 1,5 hr. Had some food at one of their restaurants and got food poisoning. Don’t have a physician on call to cover this contingencies.

Cons: The pool, the gym

Pros: Everything

Cons: I like everything from the hotel

Pros: Unexpected generous happy hour. Decent wifi. Comfortable room.

Cons: Fitness center is pretty much useless. Doesn't seem like there are any good views. Old city of Santo Domingo is pretty underwhelming.

Pros: This is a beautiful hotel located in the perfect spot in the colonial district. The hotel itself is stunning and very peaceful. Comfortable, well appointed rooms, which are spotless. The grounds are well maintained and the entire staff is amazing. Easy walking distance to all the sites. Great restaurants all around. A perfect experience! A special thanks to Rosa our housekeeper. She made us feel like family!

Cons: I would not change one thing about this wonderful hotel!

Pros: Very friendly service

Cons: 2 out of 4 machines in gym were not functional

Cons: Malfunctioning AC unit...too cooooolldd! Had to be transferred to a different room!

Pros: Location and super helpful and friendly staffs

Cons: Internet was not working the whole 3 days in the room. It is pretty noisy from thw surrounding if you ipen the window or sitting at the pool

Pros: Great location, cute comfortable room, quiet even though it was in the heart of the colonial zone, helpful and friendly staff and the decor was gorgeous.

Cons: No negatives

Pros: Historical building with nice inner courtyward. So fresh inside within hot days of Dominique!

Pros: Historic hotels , rooms were basic but the historic nature helps

Cons: Construction noise Basic rooms

Pros: Great location and beautiful cosy hotel

Pros: Home from home

Cons: Wish i had stayed there before

Pros: Lovely and helpful staff, perfect location, nice atmosphere, tasty breakfast! Would definitely stay here again. Gracias de todo!

Pros: The hotel is super cute. I loved having breakfast downstairs near the pool.

Cons: My room was somewhat small, but suitable for 1 person.

Pros: Quiet, welcoming, homie,

Cons: Like it a lot

Pros: Staff were attentive and professional, rooftop lounge area was an oasis in the midst of the Colonial Zone. We also were randomly upgraded for free to a suite. The proprietor is very welcoming and the whole place has a lot of character and a personal, local touch. A great alternative to sterile chain hotels!

Cons: A bit noisy at night as it is in the midst of a busy city.

Pros: good location in the citycenter of zona colonial. friendly,helpfull staff,make me feel really welcome

Cons: no windows in the room but thats typical for that kind of building- so no matter.

Pros: The staff are very warm and friendly and make you feel at home. Everyone from the general staff to the manager made us feel very welcome. Location is excellent .

Cons: Nothing.

Pros: Breakfast was nice and simple.

Cons: All the juices at breakfast are sugary. For those with diabetes, there should be at least a juice without sugar.

Pros: Breakfast was great, and the location couldn't have been better.

Cons: Didn't love the room we were given--under the stairs. But at the end of the day, it was fine.

Pros: Quaint Clean Attentive staff Deliciouso breakfast!

Cons: We had a junior suite on the main floor. The traffic noise woke us up on several occasions. Get a room on a higher floor TV was almost un watchable due to problems with the color. I reset it to the factory settings but no luck. AC was either full on or off. No in-between.

Pros: gorgeous building, interior, and courtyard design. it really is unique and mazelike; i was smitten. (i'm from california so i'm floored by anything > 100 years old.) décor is like a regal columbus-fanboy/conquistador-chic, the zealotry of which i found somehow both zinn-esquely uncomfortable and museum-patron aesthetically pleasing. our room had tons of space, an antechamber with a few couches, a great bathroom (jet tub!, separate shower, separate toilet, bidet), an adorable relic of a pc with a 3.5" floppy drive, decent wifi (got dropped a few times but it was reasonably fast compared to what i'd seen in other cafés... just don't plan on playing an fps, etc.). we had the 5-crown room which i wouldn't normally spring for; there just wasn't vacancy in other rooms: it was the perfect hideaway to recharge and relax after walking around all day. so comfy :3 the location is perfect for exploring the zona colonial. my bf appreciated the a/c, which was very effective.

Cons: nothing too bad, but staff was just okay, not super attentive and not particularly helpful when i had issues, i wouldn't consider them outright rude or anything though. e.g. -- i asked for a first aid kit or a bandage etc (in spanish) when my bf cut his foot and they just kinda shrugged and stared, so i just had to go outside and look for a pharmacy. -- i asked for the balcony door to be unlocked and they just never got around to it for the entire duration of my stay, etc. the free/not-free breakfast debacle: like another reviewer, i also was kind of confused when at checkin they said i had to pay for breakfast (the description said it was included). i chalked this up to an inaccurate description sent to the various hotelerie sites, and just assumed i'd pay for it a subset of the days, but then at checkout they didn't charge me for any of my breakfasts... so eh? if i had known it was actually included instead of hearing conflicting information i would have eaten breakfast there 100% of the time and saved some money : \ a lot of these might just be cultural differences, which is why i wanna reiterate that it wasn't too bad... i just wouldn't call it amazing service as i'd heard described in other reviews.

Pros: Friendly helpful staff, very convenient location for the old town

Pros: Location

Cons: Customer service was not good. My room was small, things were broken inside, a looot of noise, couldn’t even sleep in the morning.

Cons: The bed was a bit hard for getting a restful sleep.

Pros: Location was great + little pool on the top floor was nice during the hot days.

Cons: Made a booking for 2 adults and 1 child of 11. When we arrived there was only a double bed available and one of us had to sleep on a thin mattress on the floor the first night. The second night they provided us with a medieval camping bed. Most of the employees that work there dont seem to care. At checkout they presented me an invoice in pesos, but charged my credit card in euros without giving me the option to select a currency. The exchange rate they used was really bad.

Pros: location

Cons: someone was smoking pure

Pros: Everything was great. The location, breakfast, staff all were perfect.

Pros: Hotel Palacio is a standing work of art. A very simple hotel filled with a consistent colonial homage throughout. The respectful Traveller will enjoy its location and proximity to authenticity.

Cons: The bright light outside my door was annoying at night.