Santo Domingo hotels near Museo de las Casas Reales

Cons: La piscina no tenía calefacción. A nuestro gusto, pasamos todo el día demasiado frío para usarlo.

Cons: I did not like that I had to pay extra for my fiancé to visit

Cons: In my last stay I ordered somme food to my room and after 50 minutes I called again and I had to place my order again. The laidy forgot. The hotel was totally occupied this could be the reason but it does not justifies a bad service

Cons: Food was expensive and limited

Cons: There wasn't any juice available until after I had already finished breakfast.

Cons: Construction noise Basic rooms

Cons: Oh! the meals, you have to make some changes in the menu, like Dominican foods sometimes.

Cons: The only thing was the location isn't as close to colonial zone, but not much they can do about that

Cons: Not a thing. Service above and beyond expectation.

Cons: The rooms were just ok. The decor is very basic and one of my colleagues complained that she felt a bit claustrophobic in her room. We tried to hook up the computer to the tv via a cord-- and the hotel only has one remote control (for the entire hotel) that changes the inputs on the tv. The prices for the buffets/food were ridiculous. $35 for lunch plus 28% in taxes. This includes the 18% ITBIS and does not include tip.

Cons: Room was some short Taxi from/to airport is $40 (30 minutes)

Cons: People not staying at the hotel ,has excess to the pool ,top of the building .

Cons: Just remember that they offer services none are included in the price of the room. Which no one mentions while checking in. I go to the restaurant expecting breakfast to be free and was told I had to pay. I went back to the front desk to ask about airport shuttle service had to pay for that as well. Bad misrepresentation.

Cons: room are small,bed is uncomfortable, they have a discotec on first floor and you are able to listen the music even if you are in the 4 floor until 3-4 am so you are unable to rest, staff with some exceptions are not friendly at all,bathroom is not good that's why they don't have pictures of there bathroom online, elevator if there is 2 people in there you are crowed, parking is uncomfortable I wouldn't recmmended

Cons: The way you guy served your breakfast

Cons: Unclear and confusing entrance to the hotel from the main street. Night staff is not trained as well as the daylight staff. Staff would not inform of the room key operations (NFC). Internet is slow in the rooms and cuts off very often. Beds are lower than expected and the room isn't as clean as it might look. The chair of the desk is kind of uncomfortable to work on it as it is not a desk chair but one of those plastics with metal you would use at a party. I found several instances of long hair, apparently from previous guests on the carpet. The bathroom had stains on the floor and there were residues of someone who probably threw up near the lower left side of the bathroom door. Also, the beautiful sink fixtures were in need of a dry cloth swipe and the shower head had mold and water residues accumulated on it. Although bathrooms are modern and spacious, the shower glass that protects the water from flooding the floor, is too short, so water do goes out into the bathroom floor. In all, this hotel has the infrastructure to be a very good little gem but small management details need to be addressed first. Just then, it'll be worth more than $80 per night.

Cons: Even do I've prepaid my room when I arrived short after mid night they confirm they had my reservation but they gave my room to some one else and hotel was completely full

Cons: I know Santo Domingo well, the location is "OK" if you just stay overnight or are OK with taking a taxi to most everything. There are NO good dining opportunities besides the hotel restaurant. The two malls at "walking distance" are some of the older malls and only have food courts and the better of the two may be too far a night. The hotel restaurant is food wise OK. Sadly the staff is too busy checking their messages on their cell phones and discussing them with each other. I had to get up from my table twice. Getting some coffee and desert after dinner, took 15 mins to get a waiter. Another 30 mins after TWO warnings (the last one ALOUD across the room offering to either bring the coffee and pastery in one more minute or the Chef... 2 mins later we finally got the coffee and pastery). Breakfast buffet is "OK" but again the "service" is lacking training and supervision. Storing bags for a few hours after check out is interesting again. The desk manager has a room for it, but no clear process, has to find some paper and scribble on it. Checkout is another point of discussion. People checking out before us criticized and questioned the transparency and clarity with which the credit card "security hold" was being handled. This is typical in Dominican Hotels! My advice is NOT to use any extra services or pay them cash against a receipt. So that the deposit/hold/freeze can simply asked to be canceled. While there were 3 people at the front desk, only one was handling customer flow. The manager seemed busy with himself and an other "customer assistant" was very busy ignoring customers. All in all, it seems there needs to be training, training, training and supervision. While the rooms are fairly freshly renovated, some of the materials used are not commercial grade, and some are just not appropriate or safe, which is typical for Latin America. The shower floor tiles are not meant for wet areas and are extremely slippery (a rubber mat is included, USE IT!). The room furniture is already showing signs of suffering from the humidity (electrical power in the DR is very expensive, so they turn the AC off when nobody is using the room.... composit board can't handle the humidity, and I am afraid it won't age well under commercial use and abuse). At our room's bath room entry there is an un-framed person-sized mirror FLOATING on pins. Anybody falling, or leaning on the mirror will break it and may be badly hurt. Keep in mind, weather you are American or what ever you are, the DR has no liability laws like the US. So use caution... not just at this hotel!

Cons: Room difficulties , GB

Cons: Cockroaches in room 1st night; poorly trained staff - terrible customer service skills. Internet service was intermittent.

Cons: bad clean, bad smell

Cons: Worst hotel ever.first the front desk girl told me she don't see my reservation....room has no decor,we have to ask for soap and it took them 2 hours to bring it after we called 2 times and went downstairs to ask again.i paid for a room with view i got a prison cell you don't know when it day or night. No fridge ,no iron ,no microwave ,the water gets cold all the times. The disco lousy. I will never set foot in this hotel and I will not recommende it to anyone.

Cons: Room was not clean. Pillow smelled like someone's perfume. Had to pay 200 pesos for tv remote that never worked. Noisy hallways. Chicken for dinner was dry like cardboard. Switched to Weston hotel next day. What a difference for a few more dollars.

Cons: I didnt like the room no fridge and no toilet paper i was in the 5 floor and the noise from the club didnt let me sleep and all the securiti asking for money all the time worst place to go

Cons: No pool. No breakfast. No room service. And last but not least no wifi for 3 days

Cons: No hot water

Cons: Everything. No even the breakfast was good. Have you ever been in a hotel that the serve you plastic utensils? The towels and blankets have disgusting stains. Don't stay