2.0
Very frustrating experience. I’m a local resident who needed a rental car for a few days. After arriving, I was told that Routes would not rent to me without a flight itinerary. If that’s their policy, it should be made much more clear during the booking process. I saw nothing that made it obvious that local renters would be turned away. What made the experience worse was the attitude of the staff. Rather than trying to help or explain the policy professionally, they came across as rude and dismissive. After wasting time and making the trip to their location, I ended up going to NextCar down the street. The staff there were friendly, helpful, and had me on the road quickly. If you’re a local renter, make sure you understand Routes’ restrictions before booking. I won’t be using them again.Reviewed 19 Jun 2026
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6.0
The shuttle was easy, nice and clean. The drivers were very nice and helpful. Once we got to the rental place, we all stood in line for over an hour while 1 person took care of all of us. The guy was borderline rude and the whole process of renting was painfully slow. Also, hidden fees! If you leave the state of Illinois, you pay an extra $30 a day! Ridiculous.Reviewed 1 Jun 2026
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10.0
Friendly drivers and car was wonderful I will definitely reuse them againReviewed 3 May 2026
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2.0
This location only rents to round trip ticket holders from O'Hare. This is not disclosed clearly anywhere. We were left without a car and had to rent something that was six times more expensiveReviewed 21 Mar 2026
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4.0
Pickup at transit center was delayed due to flat tire on shuttle and I missed my meeting. Staff was rude on pickup and return. But value was there tho I preferred Sedan and not jeepReviewed 15 Mar 2026
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2.0
It says (optional) when renting a car without airline tickets but it's not optional. I was denied and the workers have garbage attitude very rude the place was dirty and just poor attitudes all around all thee of them should be firedReviewed 11 Mar 2026
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10.0
everything was greatReviewed 15 Feb 2026
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2.0
They did not provide me the serviceReviewed 28 Nov 2025
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4.0
Didn't realize it was Off site. Also employees are very rude.Reviewed 8 Sept 2025
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2.0
Unable to get anyone to answer the phone after we rented our vehicle. Unable to connect with Routes to get the shuttle to pick us up to take us to the car rental site, thus we were unable to rent our vehicle. We called to cancel our rental and attempted to cancel through Kayak as well as through Routes' website and weren't able to cancel it either. Poor customer service.Reviewed 11 Jul 2025
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2.0
They wouldn’t rent to me because I wasn’t flying to or from O’Hare.Reviewed 11 Jul 2025
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10.0
My experience was amazing they are very understanding and willing to help you. I highly recommendReviewed 17 Jun 2025
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