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6.0
The car was great. Shuttle drivers were great. Check out was great. Check in was a bit slow, but kind. Shuttle was a bit slow, waited 30 minutes for a Shuttle at pick up.Reviewed 30 Jan 2023
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2.0
Was not aware does not rent to local Illinois residents. Was informed I needed a flight itenarart. No where when I was making the booking was I informed about this. Took 4 hours to get a refund from company. Company is in Europe and told me terms and conditions states this. But I don’t see terms and conditions after booking is made. All I got is email stating all I needed is my drivers license and form of payment verification.Reviewed 28 Jan 2023
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10.0
Good serviceReviewed 23 Jan 2023
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2.0
I think this is a scam.Reviewed 20 Jan 2023
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2.0
They will NOT rent to you if you live in the Chicago area! Completely wasted my time.Reviewed 6 Dec 2022
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2.0
No warning that they don’t rent cars to locals. Why?Reviewed 2 Dec 2022
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2.0
If you live in Illinois you can’t rent from ORD location. And Kayak doesn’t tell you that. Routes doesn’t car either and will bill you anyway as reservation is not refundable.Reviewed 27 Nov 2022
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10.0
Hard to reach the office by phone but the pick up van came promptly. When I returned the car, they took me to ORD right away.Reviewed 19 Nov 2022
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8.0
I was told the tank was full, however it was 5/8 full.Reviewed 15 Nov 2022
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2.0
We ended up canceling the reservation because upon reading the directions of printing a voucher there was so many extra hidden fees and charges that there’s no way that this would’ve been a cheaper more economical rental car option for us. Never rented with this company before but the letters we need a supply from our credit card companies and letters we needed supply from our insurance company and then learning there was not unlimited miles and a charge to have my husband also be an authorized driver... This became insane and made us feel very uncomfortable. For $30 more we went to Budget rental and got a brand new GMC SUV that only had 400 miles on it and unlimited everything. I have no desire to consider this Routes company again.Reviewed 14 Nov 2022
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2.0
Routes has fantastic drivers, and I am talking over the top customer service and kindness both trips to and from airport. A driver even pulled me aside to let me nurse my daughter in privacy instead of in the cold when he saw me on the street. However, your people at the desk were horrifyingly rude both at pick up and drop off, and both to me and my mother. The way they spoke to us for no reason, it felt like they hate their jobs and their existence. Maybe each person had a bad day, but on Friday 11/11 11:00 drop off both women were so rude to my mom, wouldn’t wait on her (as she stood there arms full plus carrying my 4 month old baby) and for some reason refused to wait on her. They just kept calling the people behind her until a man physically took my daughter’s car seat from my mom and walked it to the desk himself and made her check us out. If your drivers ran the show as well I’d give a+++ all around, but I will never use or recommend this company again. Hands down worst customer service I’ve ever experienced after already tough flights with a baby.Reviewed 12 Nov 2022
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2.0
This was such a horrible experience. First of all there are many many options car rentals in Chicago O'Hare. This is the only one out of many options which requires taking a creepy van way out into the suburbs to pick up your car at a dirty office. I highly recommend going with any other Agency for your car rental. In addition when I went to pick up my car they wouldn't release the car to me with the card that I had on file (the one that they had already used to already charge me for the reservation, which by the way was never refunded) leaving me stranded. Their front desk staff are unhelpful and unprofessional. The only bright spot about this place was that their van driver was kind. Overall I would say don't ever rent a car with Routes. I will be warning my friends and family traveling to Chicago to avoid this place.Reviewed 8 Nov 2022
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