6.8 Good27 Mar 2020
Cons: The store agent charged me $25 for 2gallon
10.0 Excellent24 Sep 2019
Pros: The AVR staff, Larenzo, was extremely helpful and professional. He checked me in, answered all my questions, and guided me through the process. I was in and out in less than 5 minutes.
6.0 Good11 Jun 2019
Pros: Good price is the only positive about my experience.Cons: Pick up and drop off is awful. You must take the rental shuttle to the main rental terminal off site, then call for their own shuttle to take you further off site. I waited an additional 25 minutes for the extra shuttle. Furthermore there was no urgency. Van wasn’t washed until we checked in
2.0 Mediocre27 Dec 2018
The worst car rental experience ever!Pros: Absolutely nothing!Cons: This location is super shady with their pricing. Why do you, as KAYAK and priceline.com, allow this company to post on your website that unlimited miles are included in their pricing without an asterisk or something to let the consumer know there’s an actual restriction for in-state customers before reserving the vehicle? I was already under pressure to get this vehicle for the holiday trip my family and I were having to NYC. I had to find out at the store that was 30 minutes away from me. Lastly, the staff there was super rude, and had their lines ready to justify their shady practices. Not once did they apologize. They just went to the fine print to clear themselves. I mean, how many people read the fine print on their cellphone contacts, new phone policy, or new credit card policy? I bet not many do. That's why you post that restriction on the front, so people can make the right choice right away and not waste time. I’ve had bad experience renting vehicles, but this takes the cake.
2.0 Mediocre11 Aug 2018
Horrible experiencePros: NothingCons: My reservation was cancelled after I moved it from 12pm to 3 pm and the agent was completely rude and the manager’s only response was to let him know who I spoke to in order to change my reservation! Like that was going to help me in some way! Will never, ever do business with them again!!
10.0 Excellent10 Aug 2018
Very helpful staff and great value!Pros: We eanted an exonomical solution for transportation. We ended up getting a mini van which was actually cheaper than an Economy Class vehicle. Plus we got an upgrade!
9.6 Excellent18 May 2018
Its not unlimited miles if renting locallyCons: Of course they had restrictions on unlimited miles which was could be found after clicking through the littlest details. Still cheaper than other places.
2.0 Mediocre14 Mar 2018
Pros: Was not informed about milesCons: Lied about unlimited miles was getting charged permile
2.0 Mediocre20 Feb 2018
Cons: I spent almost an hour calling ,No one answer the phone for pick up shuttle service until I canceled my reservation and then they want to charge me for this incovinience ,
4.4 Okay4 Feb 2018
Poorly managed operation. The car provided had expired license platesCons: Had to wait long time for pickup in freezing temps No marking or instructions for airport pickup location high mileage vehicle no phone number for location The car had expired licence plates. I was stopped by police and received ticket due to expired plates.