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Hotel Maya Azul

5th Avenue between 10th and 12th Street, 77710 Playa del Carmen, QR, Mexico
+52 984 873 3130

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+52 984 873 3130

Overall guest ratings

6.7/10 Good
based on 182 reviews

Review highlights

  • 8.9
  • 7.5
  • 4.3
  • 3.8

Nearby

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    About

    Located in Centro, Hotel Maya Azul is minutes from Nuestra Senora del Carmen Catholic Church and Central Square. This family-friendly hotel is within close proximity of Quinta Alegria and Riviera Art Gallery.

    Rooms

    Make yourself at home in one of the 20 air-conditioned rooms featuring refrigerators. Rooms have private patios. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

    Amenities

    Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands. If you're planning a day at a nearby theme park, you can hop on the shuttle (surcharge).

    Dining

    Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Full breakfasts are available daily for a fee.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, limo/town car service, and express check-in. A roundtrip airport shuttle and a cruise ship terminal shuttle are provided for an additional charge.

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    Hotels.com

    Amenities

    • Parking
    • Free Wi-Fi
    • Concierge service
    • Gift shop
    • Room service
    • Outdoor pool
    • Restaurant
    • Express check out
    • Air-conditioned
    • Safe
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Designated smoking area
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    6.7 Good
    based on 182 reviews
    • 8.9 "Location is great."
      10.0 "100% appreciated the closeness to the beach."
    • 7.5 "Good service."
      9.5 "95% found the staff to be very friendly."
    • 6.1 "Average value."
    • 6.0 "Internet is average."
      6.0 "60% thought the wifi quality was ok."
    • 4.3 "Bad amenities."
      2.9 "71% thought the building wasn't nice."
    • 3.8 "Vibe wasn't good."
      0.0 "100% criticized the unstylish hotel."
    • 3.6 "Breakfast is below average."
    • 3.3 "Disappointing food."
    • 2.8 "Generally quite dirty."
      2.9 "71% said rooms were dirty."
      2.0 "80% said the bathroom was dirty."
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    Overall rating

    7.0 Good
    based on 161 reviews
    • 9.2 "Terrific location."
    • 7.6 "Good service."
      9.6 "96% found the staff to be very friendly."
    • 4.5 "Bad amenities."
    • 3.0 "Generally quite dirty."
      3.2 "68% said rooms were dirty."
    • 2.8 "Quite uncomfortable."
    • 2.3 "Awful rooms."
      3.2 "68% said rooms were dirty."
      1.9 "81% complained about the bathroom."

    Overall rating

    6.6 Good
    based on 20 reviews
    • 8.8 "Location is great."
    • 7.8 "Good service."
    data provided by TrustYou

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