Car hire in Northwest Raleigh (Raleigh)
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Northwest Raleigh - Raleigh, NC, United States
17 Aug — 24 Aug
Same drop-off
Northwest Raleigh - Raleigh, NC, United States
Wed 17/8
Noon
Wed 24/8
Noon
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Cheap car hire in Northwest Raleigh (Raleigh)
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| Pick-up truck |
Northwest Raleigh (Raleigh) car rental reviews and directory
Enterprise
7.9
Good
84 reviewsBest rated
Cleanliness
7.3
Comfort
8.6
Pick-up/Drop-off
8.6
Value for money
8.0
3 locations in Northwest Raleigh
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Reviews
9.6 Excellent
Sep 2020
Pros:
The gal that escorted us to our vehicle was excellent. Made a nice upgrade gesture that significantly enhanced our trip.Cons:
I should have been told during my order placement that u were offering a 3rd party insurance company where u would have required me to use my deductible...then “I” would have to get reimbursed from the insurance company. Sneaky!9.6 Excellent
Aug 2020
Pros:
The renting process at both airports and the car were great.Cons:
The website and confirmation. Other than going into the Kayak System, I had no email confirmation about my rental. So I was nervous that the reservation did not truly exist. It did, but without some confirmation, it was difficult. I would also like it if there were notifications sent the day before confirming the reservation and what to expect.7.2 Good
Jul 2020
Pros:
Staff was very helpful and check in was super speedy. Vehicle was very clean and well outfitted.Cons:
Due to Covid the rental offices of a number of rental agencies had been combined to a central location, a fact that was not relayed to myself or many renters as there was lots of confusion with folks picking up and dropping off vehicles. People should be advised to call their rental provider for updated information on new operating system.9.2 Excellent
Jul 2020
Cons:
Inside of the car cleaner, dog hair all over8.4 Excellent
Jul 2020
Pros:
Your staff was very nice and did the best they can do with all this Covid stuff going on. Returning was super easy and fast!Cons:
Actually I really didn’t like my van. It was fine and it fit my family. I drive an suv at home so I would of preferred that but they are costly to rent. But all in all enterprise was great and I’ll use enterprise again. Thanks!☺️2.8 Mediocre
Jun 2020
Cons:
They would not take my debit card to make the payment.Budget
3.9
Mediocre
40 reviewsCleanliness
3.7
Comfort
4.5
Pick-up/Drop-off
3.8
Value for money
4.3
One location in Northwest Raleigh
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Reviews
8.0 Excellent
May 2021
Pros:
The car was new so that was nice.Cons:
Pickup and drop off in a shopping mall was not ideal. And the car had clearly not been cleaned before we received it.2.0 Mediocre
May 2021
Pros:
Cancellation of rental was very easy and simple. The customer service representative was very nice and helpful and apologized for the situation.Cons:
We scheduled our rental pick-up for 7pm. We didn’t know that the pick-up location closed at 7pm. We were unable to receive our rental. If closing time is at 7pm, then the last rental for the evening needs to be at 6:30pm.2.0 Mediocre
Mar 2021
Pros:
NothingCons:
They could have left a voicemail saying they didn't have any cars available.8.0 Excellent
Dec 2021
Pros:
Considering the conditions of COVID, the young lady was very helpful and checked me in quickly and when I returned the car the same girl waited on me again and made my car return and easy transitionCons:
The location in the mall is horrible, bad parking and hard to find. I drove around the mall twice before I was able to find the location of Budget. Also when I got in the car, it was clean, however the car had a strong marijuana odor. I did report this to the clerk at the counter, she made note of it. But because of the timing and the lack of cars available I went ahead and took the car anyhow. But it was unpleasant to drive a car with that odor when you are a non user and a non smoker.2.8 Mediocre
Mar 2019
Pros:
The car got me from point A to point B comfortably.Cons:
The car didn't have rims and was dirty when I picked it up. No attendant at pickup location, waited for 30 minutes before the attendant arrived. Attendant at drop off had me stand outside in the rain while he remarked about the condition of the car.4.4 Okay
Dec 2018
Cons:
The check in process was awful and took 45 minutes. The mans clmpjter was down so he spent 15 mins trying to reboot, then had to do everything manually. Then the only behicle he has was a pickup truck when I needed an economy vehicle. The truck was dented and had stains/crumbs all over the inside.Hertz
5.9
Okay
8 reviewsCleanliness
6.8
Comfort
7.1
Pick-up/Drop-off
5.1
Value for money
5.1
One location in Northwest Raleigh
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Reviews
6.0 Good
May 2021
Pros:
Vehicles were in great condition and staff at final destination finally made our rental satisfactory but getting there with three other rental locations was miserable!Cons:
Went to airport location to rent vehicles (2 mini vans - we had 4 kids under 5 who had just flown for 4 hours) - told our rental was at a different location and would have to go back to airport and take a cab there, even though it was just 5 minutes away. Shuttle driver who was taking us back to airport told us that there had not been taxi’s at Raleigh/Durham airport for about 2 years - we would have take a Lyft. Lyft got there and took us to booked location, only to find it had been closed for over a year...it was a body shop, and the very helpful people there told us this happens all the time and that there were phone numbers listed on their now closed office door and we would have to call one of them. Called first one and they would be there in 30 minutes (30 minutes back to their shop to get cars so another hour out of our day). Called second one - said they were closer but only had one mini van. Third location was very rude, laughed and said they were not interested in helping us and to call the first location. Finally got picked up to get to rental location. Great help there - asked if these Hertz locations were independently owned (franchises) and was told no - Hertz owns them all. Asked if the location we booked through was closed why the airport location couldn’t help us and was told they could have. Great service at this rental location, she deducted our Lyft fee and got us on the road in about an hour. If it weren’t for the rental location we finally ended up at, this would have been a total disaster and Hertz would never receive my business again. KAYAK...you need to remove our initial rental location from your list of rental locations.10.0 Excellent
Apr 2021
Pros:
The manager was extremely helpful and accommodating due to us not being notified that the location we were supposed to pick our car at had closed permanently without us being notified.Cons:
Hertz’s phone customer service wasn’t very good. They basically said they couldn’t help us in making sure our reservation was honored. They wanted to cancel our reservation and charge us $1000 more to rent a car.10.0 Excellent
Jan 2021
Pros:
Although it’s a small space it was great to go to a rental place that had the space for vehicles and great price for rental.Cons:
It could not have gone better. When I rent again I wish I could select the same model but I understand that’s not possible.10.0 Excellent
Jan 2021
Pros:
Pickup staff were excellent. Car got good mileage (over 35 mpg)Cons:
Car was worn out, sounded like water swishing around in dashboard, car had tears in seat, filthy film on a glass, low air pressure, near bald tires4.4 Okay
Mar 2020
Pros:
Staff was friendly and helpful, car was in good working order.Cons:
Kayak's booking stated pick-up was at RDU airport. However, upon arrival, the booking was actually for a site 10 minutes away. The booking fee was not honored at the airport location and I had to pay $60 extra for the rental. The agent said this has happened before when using third party bookings, they don't distinguish the airport location from locations near the airport. Disapointing.2.0 Mediocre
May 2022
2.0 Mediocre
Apr 2022
1.9 Horrible
Jul 2021
6.0 Good
May 2021
Pros:
Vehicles were in great condition and staff at final destination finally made our rental satisfactory but getting there with three other rental locations was miserable!Cons:
Went to airport location to rent vehicles (2 mini vans - we had 4 kids under 5 who had just flown for 4 hours) - told our rental was at a different location and would have to go back to airport and take a cab there, even though it was just 5 minutes away. Shuttle driver who was taking us back to airport told us that there had not been taxi’s at Raleigh/Durham airport for about 2 years - we would have take a Lyft. Lyft got there and took us to booked location, only to find it had been closed for over a year...it was a body shop, and the very helpful people there told us this happens all the time and that there were phone numbers listed on their now closed office door and we would have to call one of them. Called first one and they would be there in 30 minutes (30 minutes back to their shop to get cars so another hour out of our day). Called second one - said they were closer but only had one mini van. Third location was very rude, laughed and said they were not interested in helping us and to call the first location. Finally got picked up to get to rental location. Great help there - asked if these Hertz locations were independently owned (franchises) and was told no - Hertz owns them all. Asked if the location we booked through was closed why the airport location couldn’t help us and was told they could have. Great service at this rental location, she deducted our Lyft fee and got us on the road in about an hour. If it weren’t for the rental location we finally ended up at, this would have been a total disaster and Hertz would never receive my business again. KAYAK...you need to remove our initial rental location from your list of rental locations.10.0 Excellent
Apr 2021
Pros:
The manager was extremely helpful and accommodating due to us not being notified that the location we were supposed to pick our car at had closed permanently without us being notified.Cons:
Hertz’s phone customer service wasn’t very good. They basically said they couldn’t help us in making sure our reservation was honored. They wanted to cancel our reservation and charge us $1000 more to rent a car.10.0 Excellent
Jan 2021
Pros:
Although it’s a small space it was great to go to a rental place that had the space for vehicles and great price for rental.Cons:
It could not have gone better. When I rent again I wish I could select the same model but I understand that’s not possible.Avis
3.8
Mediocre
19 reviewsCleanliness
4.2
Comfort
4.6
Pick-up/Drop-off
3.8
Value for money
3.9
One location in Northwest Raleigh
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Reviews
2.0 Mediocre
Jun 2021
Pros:
One manager seemed helpfulCons:
Priceline booked us at an off-site location which was closed when we landed. Avis and Priceline both blamed each other when a $50 no-show fee was assessed and neither would take responsibility for assessing or removing it. Priceline did the same thing on another future rental so we cancelled it. We will no longer use Kayak for rental cars.2.0 Mediocre
Mar 2021
Cons:
The day before the reservation, I got a call informing me that there were no cars available and they they would be cancelling my reservation. No alternate options were provided.8.0 Excellent
Dec 2020
Pros:
Both gals who helped me with pick up and then drop off were super.Cons:
The pick up at the Raleigh NC mall 5 days before Christmas was very chaotic. I couldn't find the car once I had the keys, and the woman working was all alone so couldn't leave the desk inside the mall to help me find it. That was very time consuming and took much longer than it should have. Having dedicated and labeled Avis spots in the mall parking lot are a necessity, especially if Avis isn't going to hire extra help. She had to leave her post and help me find the car. She didn't know where it was either in the chaos of a mall parking lot before Christmas.9.2 Excellent
Dec 2019
Pros:
Great car selectionCons:
Mall location had a lot of traffic to navigate though. Not sure how this could be improved.2.0 Mediocre
Aug 2022
2.0 Mediocre
Jul 2022
2.0 Mediocre
Jun 2022
2.0 Mediocre
Jun 2022
10.0 Excellent
May 2022
10.0 Excellent
Apr 2022
Advance Car And Truck Rental
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
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One location in Northwest Raleigh
Easirent
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
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One location in Northwest Raleigh
Europcar
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
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One location in Northwest Raleigh
keddy by Europcar
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
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One location in Northwest Raleigh
Sunnycars
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
-
One location in Northwest Raleigh
151 travellers who rented a car in Northwest Raleigh gave the car agency they used an average rating of 4.5