Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger van |
SUV |
Commercial |
Pick-up truck |
4.5
Okay
134 reviewsCleanliness
4.8
Comfort
5.2
Pick-up/Drop-off
4.7
Value for money
5.1
3 locations in Downtown
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Reviews
6.0 Good
Dec 2022
2.0 Mediocre
Dec 2021
4.0 Okay
May 2021
Pros:
Staff were patient and pleasant.Cons:
The car was absolutely filthy inside and out. Apparently they did not have the staff to clean it. The interior was so bad I cleaned it myself that afternoon - smell, everything was covered in accumulated grime; the steering wheel was actually sticky (cloths used to clean came out black). Rented a premium model and it was at least 3/4 years old with dents and scratches. Also it was the lowest type of model in that category. Overall I was very disappointed with Hertz as it should be a premium rental agency. Will not use again as have had far better experience with ‘lower tier’ rental agencies4.0 Okay
May 2021
Pros:
Not enough staff to take care of the amount of customers. Long wait when we already had a reservation. Exterior of the car already had damage and was very dirty.Cons:
Cleanliness of the exterior; not having the urg to take a pic of every little scratch damage on the car.2.0 Mediocre
May 2021
Pros:
I requested an airport car rental, they booked my car for an off-airport location (30 mins away). I would be required to take a $60 taxi (each way) to the alternate location which would not even be open for another 2 hours (which was after the reservation time was booked for). I sat on the phone for almost 2 hours trying to get it corrected. No one was of any assistance, they just kept finger pointing at each other (Hertz & Priceline). Finally someone said they could fix it and came back to let me know that they would simply need to cancel my original reservation and just rebook a new one. That sounded reasonable, until she came back and said that my $160 reservation would now be $589!!Cons:
EVERYTHING!! Be very careful when booking with hertz, they are scam artists. You may be booked off-airport without your knowledge and there is nothing on your confirmation that may even slightly indicate that.2.0 Mediocre
May 2021
Cons:
The Hertz rental car location was closed on Saturday which left us in Raleigh with no means of transportation. Kayak should NOT advertise car rental availability at closed locations. We arrived on the date and time that was on the reservation. Please do your due diligence when offering availibility of cars that do not exist. If my cc is charged I will be reporting this as fraud. By the way we had our 82 year old mother with us which added to the extreme hardship of this situation. Also your questionnaire would not allow me to click on the choices.4.8
Okay
46 reviewsCleanliness
4.3
Comfort
5.0
Pick-up/Drop-off
4.6
Value for money
5.6
5 locations in Downtown
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Reviews
8.0 Excellent
May 2021
Cons:
The car smell old10.0 Excellent
May 2021
Cons:
Everything went well2.0 Mediocre
Mar 2021
Pros:
Reservation & Confirmation was useless at check-in when I find there is no car available to rent.Cons:
Actually have a car to rent before confirmation of my reservation!5.2 Okay
Oct 2020
Pros:
Drop off was difficult and unclear. There was only a small sign saying that budget was closed and to return car to avis. this should have been told to me at the time of pickup to avoid complications catching my flightCons:
they should have disclosed that they would not be "open" during my return hours and how to return the vehicle to prevent issues when trying to catch my flight after spending 30 minutes driving around the rental area and airport trying to figure it out for myself2.0 Mediocre
Aug 2020
Pros:
Never picked upCons:
Should Have been notified that I needed to use my credit card at least a week before I had to pick up. I won’t be using enterprise ever again2.0 Mediocre
Jul 2020
Pros:
Nothing.Cons:
I rented a convertible to drive away from my wedding to our reception. They called me 10 minutes before pickup and said “whoever rented the convertible didn’t bring it back last night.” Upon calling them a second time and speaking to another representative, he informed me they never have convertibles, so whoever spoke to me the first time lied to me. Then he told me they couldn’t help me find the convertible at another local Enterprise and that they wouldn’t honor my Kayak prices. I spent over an hour ON MY WEDDING DAY on hold and talking to various clueless, helpless, hand-wringing local and corporate Enterprise employees. Long story short, we had to rent a convertible from Alamo and they were *AWESOME*, but it ended up being triple the price. Stay away from Enterprise. They’re hapless.5.9
Okay
21 reviewsCleanliness
8.4
Comfort
6.9
Pick-up/Drop-off
6.9
Value for money
4.9
One location in Downtown
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Reviews
10.0 Excellent
May 2021
Pros:
Customer service was really friendly6.8 Good
Jul 2019
Pros:
Staff was friendly and helpful and the process was simpleCons:
More locations with slightly later drop off hours10.0 Excellent
Oct 2018
Pros:
Although the location was hard to find, the pick up process was painless, it was like a scavenger hunt.Cons:
That the location was hard to b yind10.0 Excellent
Apr 2018
Pros:
Easy and quick service for pick up and drop off. Also, very good condition of the car. I drove 1420 miles without any issue at all.10.0 Excellent
Nov 2017
Pros:
The desk attendant was extremely nice and helpful. He was very polite and made the process as easy as possible.Cons:
This wasn't budget's fault necessarily but the location in downtown Raleigh, NC is located inside of a hotel (which is fine), and there were not clear indicators on the outside of the building that the rental car desks were located inside.10.0 Excellent
Oct 2017
Pros:
No small cars available so I was upgraded to a small SUV at no cost to me. It was greatCons:
Nothing2.0
Mediocre
14 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Downtown
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Reviews
6.4 Good
Jul 2019
Pros:
I like how Avis stretched the definition of a "midsize" booking to include a Nissan Sentra. That's very creative.Cons:
Leave lots of extra time to drop a car at the Wilmington (NC) airport. You have to find a parking space, unload your belongings, walk into the airport, and wait at the rental counter. And all of that counts against your return time. If that makes you "late" to return your car, it's an extra $30-50.5.6 Okay
Mar 2018
Pros:
No-hassel renting. Quick rental process, pickup, & dropoff.Cons:
Car was filthy. Didn't have time to request a different car so I eventually vacuumed car out myself. Outside was dirty as if it had been driven in a little bit of snow. Called avis 800 # to complained and only offered $20 off future rental.3.6 Mediocre
Jan 2018
Cons:
Dirtiest rental car I've ever seen. Interior and exterior were dirty.2.4 Mediocre
Sep 2017
Cons:
The Avis representative in Raleigh was one of the worst experiences I've had. He literally left the desk and I didn't know what to do with the keys or car or exactly where to leave them. They were not helpful at all on where to park the car. They really did not do anything at all and I did not get any confirmation that the car with properly taken care of from the Avis Staff in Raleigh2.0 Mediocre
Oct 2016
Pros:
Received a text when I landed at RDU that they had no cars for my reservation!!! I was left to find another car on my own!!!! Never again would I consider Avis!2.0 Mediocre
Apr 2022
2.0 Mediocre
Mar 2022
2.0 Mediocre
Feb 2022
6.4 Good
Jul 2019
Pros:
I like how Avis stretched the definition of a "midsize" booking to include a Nissan Sentra. That's very creative.Cons:
Leave lots of extra time to drop a car at the Wilmington (NC) airport. You have to find a parking space, unload your belongings, walk into the airport, and wait at the rental counter. And all of that counts against your return time. If that makes you "late" to return your car, it's an extra $30-50.5.6 Okay
Mar 2018
Pros:
No-hassel renting. Quick rental process, pickup, & dropoff.Cons:
Car was filthy. Didn't have time to request a different car so I eventually vacuumed car out myself. Outside was dirty as if it had been driven in a little bit of snow. Called avis 800 # to complained and only offered $20 off future rental.3.6 Mediocre
Jan 2018
Cons:
Dirtiest rental car I've ever seen. Interior and exterior were dirty.