8.0 Excellent10 Aug 2022
Give him a go the company is one of the best that l have used
2.0 Mediocre31 Jul 2022
We will never rent from Easirent again. No shuttle provided even though we called and waited 1 hour. Not located in the Manchester Airport area. Took 2 hours to check out the car with no other customers there. We were given no paper work for the rental car. Had to call the mechanic and lost 3 vacation days because of problems with the car mechanics. The car return location was poorly marked and they would not provide a shuttle to Heathrow airport. Keep your money and get better service and customer help by renting somewhere else.
4.0 Okay2 Jul 2022
Our reservation was automatically cancelled due to late arrival, which was never explained as a possibility and then we were forced to pay more than double due to same-day rates. At drop off there were no signs explaining what needed to be done, so we wasted 15 minutes waiting in line only to find out that we needed to bring the car into the garage. Once in the garage there was no one to help so we had to wait another ten minutes for someone to show up to inspect the car. They just seem understaffed with no clear signage or directions.
8.0 Excellent17 May 2022
Just been forced to pay insurance because I couldn’t make payments of the deposit… wouldn’t allow me to make 2 payments and my card wouldn’t do the larger amount in one transaction
2.0 Mediocre25 Apr 2022
Was told I needed to pay an extra £200 on top of the price that I had been quoted on the website. Apparently, because I had booked through a US website, insurance hadn't been included in the original quote!!
6.0 Good18 Apr 2022
drop off at Gatwick was difficult. its at a hotel in the middle of a very confusing one way system, there are no visible signs until you get into the car park and if youre dropping it off on a sunday like I was theres no one to help you. I parked next to a van with the easirent logo on it so I assume it was the right place but the spaces had hertx written on the ground by them so I may well end up with a fine. who knows.
4.0 Okay17 Apr 2022
Easirent is a smaller rental company. At Manchester England, they are not located with the other car rental companies, so you to call them and wait for them to pick you up. When you first land, and you don’t have a phone, how are you going to call them? It took us an hour to figure out the phone situation and finally get picked up. The staff at Manchester was very nice, but way too busy. It took another 30 minutes just to talk to someone. Then once all of the paperwork was done, our car wasn’t ready. We had to wait another 10 minutes for them to clean the car. The car itself had seen better days. It had over 50,000 miles. The trim around the rear view mirror was missing. The wipers were terrible and needed to be replaced. The intermittent wiper feature didn’t work. The trunk never opened on the first try; we literally had to unlock the trunk once, then pry up the trunk with our fingers, and then release the trunk a second time. The car was littered with scrapes and dings. We constantly had a warning that the battery in the remote needed to be replaced. And the gas tank was at 3/8 full when we got it. Our final drop off was in Aberdeen Scotland. There, the drop point is in a hotel. We were there before they opened and had to use the drop box. It was a gray box with no markings that says Easirent or “night drop”. Two days later, I still don’t have confirmation that my rental is complete. I would not rent from Easirent again.
2.0 Mediocre18 Mar 2022
They tried to charge me double when I went to pick the car up. They said insurance was not included. There was no mention of this in the emails and agreement. I lost 5 hours and ended up walking away as I was disgusted with the situation. In fairness, the manager at the centre was polite and helpful and admitted the website was not transparent, but there was nothing he could do.
2.0 Mediocre16 Mar 2022
Was quoted a price and charged much more when i returned vehicle. Was not informed of a CDW FOR USA EXC-£ 14.50 PER DAY SURCHARGE
2.0 Mediocre23 Feb 2022
So many issues. Called for shuttle pickup at airport. Waited an hour (was told he would be there in 15 min). When we asked why he was so late, we were told he was taking his lunch break. 😳 Car was dirty…. Inside and out We were told that we had to buy the extra insurance (80£) even though we have car insurance that covers everything. They insisted that we must buy the extra insurance. We heard this same conversation with other customers as we were picking up and dropping off. Customers were mad! This is a shoddy operation. Never going to rent from them again.