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Pros: Leg room

Cons: Turbulence , horrible flight

Worst gate management

Pros: Very little

Cons: Very unorganized. They called Grioup A, then before that group was 1/2 done they called the next, and then the next. Passengers were crowding in. The check-in people were disorganized

Pros: I boarded fast

Cons: flight attendant was moddy

Delays due to maintenance issues have become the norm on jetBlue

Pros: The crew is always great

Cons: I was delayed almost 2 hours leaving JFK due to maintenance issues and 3 hours on the return home due to maintenance, this has become the norm on jetBlue, in addition to inflight entertainment rarely working any more. Time for an upgrade jetBlue or I’m going to start booking with other carriers.

Ehh

Cons: Pilot told us we would wait 5 minutes while another plane leaves their terminal to make room for us. Has now been 30 minutes and still no movement

Lady with Dementia let on alone

Cons: The crew let a lady with severe dementia on board who was alone and very confused. She preceded to try to exit the plane while in flight numerious times. She spent two hours pushing my seat forward trying to operate the entertainment and constantly pushing the call button for help with it. This women should never have been aloud to board alone. Her problem were obvious to the crew from the minute they sat her.