Find reviews that mention:
2.0
Could have had a car. Had to get one somewhere else.Reviewed 14 Mar 2023
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2.0
No vehicleReviewed 26 Jun 2022
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2.0
Pros:The location of the proposed pickup.Cons:Despite my reservation they did not have a car for me. I was stranded at their office and they did not offer any assistance.Reviewed 3 Jul 2021
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2.0
Cons:Communication between online systems need to do better at talking to each other. My email confirmation stated a pickup of rental at 10:00am but on site Hertz was tracking 9:00am so my vehicle was GONE! Generic phone number that does not let you talk to onsite personnel is terrible. I had an email confirmation that someone would pick me up from the airport and transport me to Hertz. Never showed up. I was calling the number and the prompts would not let me actually talk to a person. When I finally arrived to Shreveport Hertz (Youree Drive) my vehicle rental was GONE and she knew nothing about my pickup even though I showed her I had an email confirmation.Reviewed 15 Jun 2021
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2.0
Pros:Nothing, they did not have any rental vehicles, The man told me the conformations mean nothingReviewed 1 Jan 2021
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8.0
Pros:Destiny the gm at my original location called the gm at the airport to help me get the same rate because her location was closing when I arrivedCons:If other managers would honor your reservation when presented with the copy of the reservationReviewed 22 Jul 2020
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2.0
Cons:When i arrived to the location it was out of business. There was no rental car business at the location!Reviewed 4 Jun 2020
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2.0
Pros:staff was rude and very unhelpful, did not give me a vehicle that I reserved days ahead and spent more time trying leave rather than help resolve my problem. Very disappointed with my experience.Cons:If they had the vehicle I paid a deposit for and actually help work out the issues we having.Reviewed 3 Nov 2019
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4.8
wrong vehiclePros:manager at airport location is great, tried to fix a bad situation.Cons:wrong car given, rented midsize got economy with no compensation poor customer service at shreveport youree locationReviewed 19 Mar 2018
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2.0
Very bad service, I will never go back therePros:Nothing. They would not comply with anything the customer service phone people said was possible. Not ever spending money with them again.Cons:Bad attitude. Dirty cars. Not flexible at all. No serviceReviewed 11 Oct 2017
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2.0
A very bad experience with this particular Hertz locationCons:The representative was very rude and inconsiderate. I arrived one hour after pickup time and he told me that he already gave my minivan away and that it was my fault!Reviewed 13 Aug 2017
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6.4
Good people, bad businessPros:The guy at 1010 barksdale highway was unbelievably helpfulCons:They let me make a reservation and then had no cars at multiple locations, had to upgrade to a truck just to get homeReviewed 15 Apr 2017
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