8.4
Pros:Staff was friendly and quickly got me on my way.Cons:No significant notes; the service provided was exactly what I needed it to be.Reviewed 15 Jul 2019
review from![kayak]()
7.6
Pros:Everything good.Cons:The car was too small for me, but that was on me.Reviewed 21 Apr 2019
review from![kayak]()
10.0
Pros:Agent was very professional at the Hertz desk at Fort Smith, He was well groomed, organized and very good at his job... service orientedReviewed 29 May 2018
review from![kayak]()
4.0
Not renting at hertz privately owned ever againPros:The representative was very nice and professionalCons:My agreement for the rental was for 4 days unlimited mileage but when I returned it, I was charged for mileage after an allowed amount of mileage. Making it come up to about $475. To my confusion I don't understand how the contract was so different in charges compared to my initial reservation through kayak. The manager was able to bring it down to $167 but that still meant I paid $50 extra in fee for no reason. It was picked up and returned on time with full tank. But better read the fine prints when you get the contract because they won't tell you anything and it wasn't the same deal as I reserved it through kayak. I will never rent again at hertz regardless of price.Reviewed 18 Jul 2017
review from![kayak]()
10.0
Pros:pickup and drop off were easy. car was clean and drove excellent,Cons:air freshener used when they cleaned the car was hard on our allergies, but it wore off after the first day.Reviewed 26 Mar 2016
review from![kayak]()
10.0
Pros:Friendliness of hertz employees at fort smith,AR airport (pick-up/drop-off location). Ease of extending the rental agreement, which I had to do.Reviewed 23 Mar 2016
review from![kayak]()