2.0
Poor costumer service. Rude. No clear communication. Agent told us to they were going to let us know when our car was ready, but they gave our car to someone else and skipped our turn in the waiting list. Worst experience I have ever had renting a car. 1 Northside Piers, Brooklyn.Reviewed 17 Feb 2026
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2.0
Arrived and they had no cars. At least 10 other people in the same boat. All with reservations. Had to find a car elsewhere.Reviewed 19 Sept 2025
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10.0
Only thing is it would have been helpful to receive the car full!Reviewed 15 Nov 2024
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2.0
90 minute wait for pick up and drop off AvoidReviewed 16 Sept 2024
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2.0
The hertz in Santa Fe where I returned the car was great. Brooklyn was a disaster. Waited 3 1/2 hours on the sidewalk in the broiling sun and another hour in the office before driving away.Reviewed 7 Jul 2024
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2.0
Waited 2.5 Hours to rent a car that wasn't clean and didn't have gas.Reviewed 14 Oct 2023
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2.0
Had to wait in line for two hours to get the car due to Hertz management and operational failures. Cars were not cleaned as they were delivered to the location by Hertz late (typically Hertz drops off the night before, but in this case they were dropped off the same morning). Further, only two employees were working when typical staff is 3-4 people (the manager stated that they knew they had over 40 reservations to fill that morning). Apparently Hertz management fired two people at the location earlier in the week without having substitute staff ready. Despite having booked two weeks in advance (and having pre-paid) my ordered car type was not available. The manager at the location refused any sort of compensation for Hertz's multiple failures on management and operational levels. Syrupy sweet words do not cover mismanagement and the cost in time that I incurred. Enterprise has been a better outfit on every occasion. It is no accident that the stock is near all-time lows, they have serious problems at Hertz.Reviewed 31 Oct 2022
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2.0
They did not have a car! They were out of cars! And then hertz said I had to contact kayak to get a refund because you idiots made me pay ahead and your dumb company has no way to get a hold of someone! I am done with kayak and with hertz you both are criminals!Reviewed 31 Oct 2022
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2.0
The reservations was made for noon and the location closed at noon so we were stranded without a car. The system should not have allowed the reservation.Reviewed 8 Jun 2022
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10.0
Everything was great 👍Reviewed 19 Dec 2021
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10.0
Easy, fast, no hassle. I’ve used other vendors like Dollar rental and Avis and both times it was a nightmare. I plan on using Hertz until they give me a reason not to.Reviewed 16 Dec 2021
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6.0
At pick up there were no cars available - we had to wait for returns which took 45 minutes. Not good for a one day hire. Friendly and helpful staff.Reviewed 16 Nov 2021
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