Overview

Hangzhou E M Grand Hotel

8 Wensan Road, Hangzhou 310012, China
+86 571 8998 8888

₹ 2,777+

Overall guest ratings

8.8/10 Excellent
based on 2,327 reviews

Review highlights

  • 9.0
  • 8.6
  • 8.3
  • 5.1

Good to know

  • Clean rooms
  • Good accessibility by car
  • Friendly atmosphere

Nearby

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    About

    Hangzhou E M Grand Hotel puts you within a 15-minute drive of West Lake. Guests can indulge in massages, then grab a bite to eat at one of the 2 restaurants. Other highlights at this upscale hotel include a fitness center, a spa tub, and a sauna.

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    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Concierge service
    • Laundry service
    • Room service
    • Child pool
    • Restaurant
    • Terrace/Patio
    • Business centre
    • No smoking
    • Beauty salon
    • Coffee shop
    • 24 Hour Front Desk
    • Sauna
    • Free Internet
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    8.8 Excellent
    based on 2,327 reviews
    • 9.0 "Terrific location."
      9.4 "Easily accessible by car, said 94%."
      9.6 "96% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      7.9 "Near to public transport, according to 79%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.6 "Breakfast is good."
    • 8.3 "Good value."
      8.8 "88% were happy with the price."
    • 7.9 "Good service."
      7.1 "71% said the reception staff was great."
      7.7 "77% found the staff to be very friendly."
      8.2 "82% thought the service was very professional."
    • 7.7 "Good cleanliness."
      7.3 "73% said rooms were clean."
      8.9 "89% thought it was clean."
      8.9 "89% thought the dining area was clean."
    • 5.1 "Rooms are ok."
    • 3.6 "Not very comfortable."
      3.0 "70% said rooms were small."
      4.3 "57% thought it was too noisy."
      1.5 "Air conditioning was criticized by 85%."
      3.1 "69% criticized the small bathroom."
    • 1.9 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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    Overall rating

    9.3 Excellent
    based on 349 reviews
    • 9.3 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
    • 8.6 "Breakfast is good."
    • 8.4 "Food is delicious."
    • 8.4 "Good value."
    • 8.0 "Great service."
      8.3 "83% thought the service was very professional."
      7.2 "72% said the reception staff was great."
    • 5.1 "Rooms are ok."
    • 4.3 "Not very comfortable."
      3.8 "62% said rooms were small."
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    Overall rating

    8.7 Excellent
    based on 605 reviews
    • 8.9 "Breakfast is good."
    • 8.6 "Location is great."
      9.5 "Easily accessible by car, said 95%."
    • 7.1 "Good service."
      7.3 "73% found the staff to be very friendly."
    • 4.2 "Rooms are not good."
      3.4 "66% complained about the bathroom."
      2.8 "72% said rooms were small."
      1.3 "Air conditioning was criticized by 87%."
    • 3.2 "Quite uncomfortable."
      2.8 "72% said rooms were small."
      3.9 "61% thought it was too noisy."
      1.3 "Air conditioning was criticized by 87%."

    Overall rating

    8.7 Excellent
    based on 1,256 reviews
    • 8.7 "Breakfast is good."
    • 8.5 "Location is great."
      9.3 "Easily accessible by car, said 93%."
      9.7 "97% liked the proximity to shopping."
    • 8.0 "Generally very clean."
      7.6 "76% said rooms were clean."
    • 7.5 "High value."
    • 7.5 "Good service."
      7.1 "71% said the reception staff was great."
      7.8 "78% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
    • 4.9 "Rooms are not good."
      3.1 "69% said rooms were small."
      2.9 "71% complained about the bathroom."
      1.5 "Air conditioning was criticized by 85%."
      1.3 "For 87%, the rooms looked old."
      0.0 "100% thought they were poorly maintained."
      2.7 "73% criticized the small bathroom."
    • 3.4 "Not very comfortable."
      3.1 "69% said rooms were small."
      4.0 "60% thought it was too noisy."
      1.5 "Air conditioning was criticized by 85%."
      2.7 "73% criticized the small bathroom."
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    Overall rating

    8.5 Excellent
    based on 116 reviews
    • 9.0 "Terrific location."
      9.5 "Easily accessible by car, said 95%."
    • 8.1 "Good value."
    • 8.0 "Great service."
      7.7 "77% found the staff to be very friendly."
    • 6.9 "Average amenities."
      6.5 "65% thought the building was acceptable."
    • 5.5 "Rooms are ok."
    • 3.8 "Not very comfortable."
    Good to know
    "Clean rooms"
    "Good accessibility by car"
    "Friendly atmosphere"
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