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2.0
My flight was delayed, and when I arrived at the Dollar desk at the airport no one was there. No one was at the parking garage. I had to get a hotel room for the night and come back the next morning to get the car I'd reserved. It cost an extra $100. So much for saving money, right?Reviewed 18 Apr 2023
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10.0
Guy at desk (Wendell) was really patient and helpful as we looked for an appropriate vehicle to drive to Queens from Pittsburgh after American unceremoniously left us with no recourse after cancelling a flight at 8pm on a Saturday night. anyway - thankful for people like Wendell at Dollar.Reviewed 17 Apr 2023
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8.0
The cars hood wasnt latched. Passenger side mirror was pushed in, as well as passenger side seat was all the way up to the dash board. I had to pull over to fix all of this. Car wasn't really big enough to be honest. Felt cramped for a week and it wasn't great on gas.Reviewed 15 Apr 2023
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10.0
everything went super smoothly.Reviewed 27 Feb 2023
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2.0
Beware - Car rental .com through kayak doesn’t allow you to cancel car or return your money to you Beware do Not use this service it’s not even located in the US so no phone calls answered. I had to cancel car , miss a wedding because a Hurricane damaged our house in Vero beach FlReviewed 14 Nov 2022
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10.0
Great experience. Quick pickup and vehicle was nice and clean. Perfect for a group of 6 with several bags of luggage.Reviewed 1 Nov 2022
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10.0
Customer service was greatReviewed 19 Jun 2022
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8.0
I liked that the rental agent informed me of extras but didn’t try to upsell them too hard.Reviewed 12 Jun 2022
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2.0
I booked a rental with FREE CANCELLATION. I specifically needed an out because of my schedule and somewhere in the last steps of the booking the rental it was mysteriously removed and I was unable to cancel for free when my plans changed. I called every department and no one could give this loyal customer a refund. It was a scammy trick and I will never use this platform again.Reviewed 25 May 2022
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10.0
Seat heaters…. Coming from FL Car was greatReviewed 6 Apr 2022
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8.0
They told me where to drop the car off but did not tell me where to leave the key. I dropped the car off at 4am and there were no employees available.Reviewed 5 Apr 2022
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2.0
Dollar billed for fuel when vehicle was dropped off completely full. Vehicle was completely filled with fuel three minutes before drop off. Drop off attendant verified verbally tank was full and said everything was good, and he would email receipt. The emailed receipt had unexpected fuel charges when there was no possible way that anymore fuel could have been put in the fuel tank. It took approx. 3 hours of phone calls and website searching to have the billing department reverse the fuel charges. It appears this is a standard business practice with Dollar and is very unprofessional and deceptive.Reviewed 21 Mar 2022
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