Car Rental at Denver Intl Airport

Pros: NOTHING!!!!!!!!

Cons: We arrived at the budget rental center at 8:30 pm. I reserved my vehicle 2 weeks prior. Called the office the previous day. And yet we had to wait over one hour for our van. I was traveling with my 5 grandchildren 8 down to 18 months the last thing we needed after traveling 8 hours was to have to wait in a filthy Budget rental office for the van. Other times I have rented a vehicle it was ready for pick up when we checked in. This was a horrible experience and when sent a complaint to Budget they only said sorry. I spent almost 1,000$ to rent this vehicle and will never use budget again

Pros: The third car I was given, a Jeep Grand Cherokee, was very nice. The counter person who helped me on Monday evening, Oct 7, was very helpful.

Cons: The pick up on Friday Oct 4 (approaching midnight) was absolutely chaotic. Long lines and slow service. When I exited the lot with my first car, a Subaru Outback, the security guy discovered that there were no plates on it. Back to the counter: my second car, a Mazda CX-9, was very nice but there was a warning light on regarding the keyless entry. As it was 12:30am by now, I left anyway. The next day, the car was completely dead. A friend jumpstarted it, and we let it run for 45 minutes to charge the battery. Didn’t use the car at all that day. The next day, the car was again completely dead. Jumpstarted it (luckily I was still at a friend’s house) and then drove an hour back to the airport to get a new car. The aforementioned Jeep was fine. Your counter person gave me a free day out of the two weekend days and didn’t charge me for the gas I used (I didn’t dare stop the engine to refill the tank). Under the circumstances, I suppose that was a fair gesture. I had reported the problem to your roadside assistance hotline, but didn’t need to call them out because of my well-equipped friend. Overall, I would give the counter personnel a mixed grade, but I think the greater issue is the poor car prep/inspection internal system that would yield two bad cars in a row. Obviously, at half past midnight with an hour’s drive ahead, patience wears thin. I noted that the customer right before me came back to my CSR and complained that there were no keys in his car. So clearly, you have some quality control issues to address...

Pros: Car was fine.

Cons: Picking up the car took an hour (and it didn’t need to).

Pros: The guy at the front counter was OK. The car was a newer Toyota 4Runner with scratches on both back doors. The inside of the car was clean.

Cons: The car wasn't washed when received but I did see the scratches on the back doors so I took pictures just in case. When we were dropping off the car we were one of about 10 people and there was only one person checking us in sorry I left the keys and paperwork because I had to catch a plane.

Pros: Drop off was easy

Cons: This was second time going thru same nonsense at Budget airport location. Car reserved wasn't available. Many other angry customers in same situation. It took $20 bill to make some progress and then they found me a Tahoe. It's a slimy operation and will never use Budget again.

Pros: Staff was friendly. Initially received a SUV with broken drivers mirror and no key. Was replaced by a similar SaiV that was unclean and tail gate did not function.

Cons: Make sure the car is fully functioning and clean. Not too much to ask given high price.