Car rental at Denver Intl Airport

Cons: Picking up the car took way too long.

Pros: Staff was professional

Cons: Waited 90 minutes in line to get to the counter. Was given a sub compact at compact price and told the car was a compact. The contract said Ford Focus or similar not Ford Fiesta or similar

Pros: Staff was great, drop off was easy.

Cons: Apparently Dollar and Thrifty are renting out of the same building, and I waited a full two hours to get to the counter. The line was horrendously long. The only reason I stayed on time was that I got there early to see if I could get a car early, otherwise my schedule would have been blown completely out of the water. PLEASE figure out how to separate the two companies for now!!

Cons: We waited TWO HOURS in line to pick up our vehicle. Only four agents who moved at a glacial pace. I understand that this is typical for Denver. Terrible. There must be a way to expedite the checkin process. Some people were with an agent 15-20 minutes. I won’t rent Thrifty again

Pros: Made my reservation and they charged me double and told me that I waited to reserve the car causing it to double even though I had my print out. I was told according to them the charge was correct rather than trying to rectifan obvious glitch in the reservation. I canceled and went to another company

Cons: They need to provide better customer service

Pros: Typical car rental.

Cons: Sat in line for an hour and 1/2 to 2 hours to pick up the car. Had two elderly and two children with me, was not a pleasant experience.

Cons: It was over a 2 hour waiting period to check in to get a car.

Pros: The drop off was easy.

Cons: I wouldnt book through kayak or priceline, because my questions just got sent to every other customer service center (ie. AAA, thrifty. etc). The pickup was quite long considering there was only 2 or so individuals in line in front of me. The insurance I bought online had nothing to do with the insurance thrifty offered at the counter, so now i have to make sure I don't get charged for two separate insurance policies. My vehicle reservation didnt mean anything. There wasnt a single full sized sedan left on the lot, so I was stuck driving a full sized SUV which got very poor gas mileage. The SUV was kind of dirty with old candy in the center console. The shuttle also takes about 15+ minutes to get you to the counter/airport so keep that in mind when considering departure or arrival.

Pros: Absolutely nothing!

Cons: I booked a great rental car price to run up to Ft. Collins to visit my son.... only to show up at the rental counter Dollar/ Thrifty and have at least 100+ people in line with 4 employees helping. Went next door to Sixt (paid double) but was out in 15 minutes. Guaranteed I would not have been helped within 2-3 HOURS at Thrifty.

Cons: Didn't allow rental due to reasons not stated in their policy

Cons: The car was not clean, there was no instruction on picking up or dropping off. The pricing was confusing

Pros: The check in and drop off was smooth - picked up in Denver airport and returned to Portland OR airport.

Cons: The charges were not accurately calculated - I was expecting total bill to be about 650.00 as promised in Denver but it ended up being about 800.00 when all these 'charges' were added in Portland Oregon at drop off. Hmmmmm?!

Pros: Nothing

Cons: I didn't get a car.

Pros: Drop off was easy, but not fully clear process. I wasn’t sure if I could just leave the car and walk away or if I needed to stand in line to check out. I asked an employee before she started working with a customer, and she was able to quickly check me out.

Cons: The wait to pick up was way too long. From the time we waited for the shuttle to the time I had keys in my hand was 1 hr 45 mins. There were only 3 people working the counter and the line was at least 15 people/groups deep. By the time it was my turn, there were no cars that fit my reservation, which was ok since it think I ended up getting an upgrade. I was just glad I wasn’t charged for the upgrade and that there was a car available for me.

Pros: Got a free rental car upgrade, vehicle was clean and in great condition. Friendly staff.

Cons: We had to wait over 2 hours in line to pickup the car. They only had two people working and one of them was on break. For a Friday night in a major tourist destination you would think they would staff more than two people.

Pros: The car was fine, and the people were nice enough. There weren't just enough of them, and reading the comments, this is a common problem. The business is going cheap on staffing and shuttles.

Cons: The line to get on the shuttle at arrival, AND the line to get the car, AND the wait for the shuttle when returning were all way too long. You stole 1.5 hours of our lives. We all reserved cars at specific times. You knew how many people were coming. You simply went cheap and didn't hire staff. Other car rental places had multiple shuttles while we stood there.

Cons: Stood in line for 1 hour before I even got to the desk. They had a “shortage” of the vehicle I wanted so I had to drive an extremely large vehicle. Vehicle was nice enough terrible time dropping it off. There are no signs and no one told me that the thrifty return is closed and we have to use Hertz.

Cons: Vehicle reeked of marijuana. Messaged Thrifty and got no response.

Pros: Drop off was easy

Cons: We waited way too long to get car. This has to everyone using thrift. 1 to 2 hour wait

Pros: Nothing did not get my car and the closed even though a 24/7 reservation and I called with the fact my flight was going to be late. Left at the airport curb for an hour with my 6 and 14 year old girls at 1am. National helped me out so I was not stranded. I will not use this service again. Can't even get ahold of anyone to get my money back.

Cons: did not get my car and the closed even though a 24/7 reservation and I called with the fact my flight was going to be late. Left at the airport curb for an hour with my 6 and 14 year old girls at 1am. National helped me out so I was not stranded. I will not use this service again. Can't even get ahold of anyone to get my money back.

Pros: Nothing, didn’t end up renting a car that day.

Cons: The line during my time at the rental agency extended out the door and it seemed like the staff was being stretched very thin. People had been waiting up to three hours for a car and it felt like there was no manager or employee to handle crisis management and address everyone waiting.

Cons: My trip was canceled due to weather and I've been trying to get a refund but I can't get through to customer service.

Pros: The car was gas efficient.

Cons: The pick up process took a long time, and the first car I chose in the lot was apparently not okay'ed for driving so they sent me back to the lot to choose another one after I had filled out all the paperwork. The second car was full of hair, still had trash in the door handle, and smelled like an ashtray even though it had the clean seal on the door. I will not rent from Thrifty again.

Cons: The sales representative was clearly disinterested in his job. Other than trying to upsell me to AWD, premium insurance and inflated gas prices, he didn’t explain anything. He failed to explain the $200 deposit that hit my card, and failed to explain how to document existing damage (up to me). While I understand thrifty to be a budget car rental, I expected more