Car rental at Denver Intl Airport

Pros: Nothing

Cons: I called and told them my flight was delayed for weather, they canceled my booking and would not honor their price

Pros: The SUV I finally got was roomy and handled mediocre in the snow. The only other positive was the shuttle bus driver on my return was very nice and helped me with my luggage.

Cons: The total price for the rental of an SUV Jeep was supposed to be $225.00 with taxes & fees. When I got to the counter I was advised that they don't even carry that make or model & they offered me a 2 wheel drive SUV. Being from Colorado & knowing they were expecting another major snowstorm, I always rent 4 wheel drive SUV's. I was told this would be an extra $201.00 or $426.00 total. Nearly double the original price. Had my fiancé not already paid the $225.00, I would have gone elsewhere. There was not a snow brush in my car, so I asked the customer service rep. for one. He checked about 10 other rentals & couldn't find one. Finally he went to their automotive shop area & returned with a small one that looked like it was falling apart. I ended up purchasing one later suitable for an SUV. I'm upset that the price & vehicle quoted on Kayak wasn't even available through Advantage car rental & was nearly double the price. When I went to return the vehicle in the snow & ice while toting 2 suitcases I had to drag them approximately 150 feet to where the shuttle bus was.

Cons: The local rental agency at Denver airport is running a scam. When picking up the car, the agent told me that I did not need to pre-purchase gas and should not fill up because Advantage would charge me less than local price of fuel ($2.55/gal) for only that amount needed to fill the tank. Instead, I was charged almost $10 per gallon when I returned the car. After I complained, the manager of the location told me that Advantage does not offer the deal that the agent described to me, but as a courtesy she would adjust my bill to charge me as the agent had promised and would email the receipt to me. After I got to the airport and looked at the emailed receipt, I saw that I was still charged almost $10 per gallon for fuel that I used. The repeated misrepresentations at the Denver Advantage rental agency seem purposeful. When the rental agent told me that I would be charged only $2.55 per gallon for only that gas that I used, I questioned her because I had never heard of anything like that. I told her that I’d just rented a car from Advantage the week before in D.C. and that they did not offer that deal there. The agent replied that this is something special that they offer at Denver because there is only one gas station near the airport and it was often crowded, so this was a special consideration for Advantage customers. This discussion left little room for the agent to have miscommunicated things to me. That coupled with the manager continuing to overcharge me after she told me that my bill would be corrected makes me believe that the Denver Advantage rental agency is running an intentional scam. DO NOT DO BUSINESS WITH ADVANTAGE! YOU WILL BE OVERCHARGED!

Pros: The drop off was easy, professional & shuttle service was excellent

Cons: The customer service at pick up was unprofessional. Never knew there would be a $200 hold even on a credit card user. Also was told that I needed a receipt for gas upon return to validate I filled up within 10 miles of facility which I found out later wasn’t true. Finally the cars were absolutely DIRTY! First car smelled like smoke & dirt everywhere. Then I was switched to another vehicle that was just as dirty. Cars were 2019 but the lowest level of any version. Just not a pleasant experience with renting the first time from Advantage‼️

Pros: Staff friendly, but under manned

Cons: 45 minute wait, get more employees!

Pros: This was a horrible experience. There was nothing that I liked about it.

Cons: Once I arrived at the facility, there was a huge line. There were 3 people working at the desk, but they were taking forever with each person. After over 1 hour of waiting I got to the desk and realized why they were taking so long. They were adding things to everyone's reservations. They added collision insurance and an Ipass for tolls. I caught it and told them I did not order that and they claimed it was marked. They finally took off the insurance, but then proceeded to tell me how many tolls there were and that you could not pay for them without the device. I agreed to the device and never passed one toll during my visit. I called to complain and they basically said too bad, there was no refund. Also walking out to get the car, there were no lights and the numbers were covered with ice. When I returned the car, the line inside was longer than when I checked in. So unless you want to spend 1-3 hours standing in line at the car rental, don't go to this facility and if you do be careful they will add charges without telling you!