Recent reviews
- All reviews
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- Neutral
- Negative
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10.0
Pros: In and out had the truck I was promised. Super fast.
Cons: The price was good but still had several hidden fees and quote was $15 a day but was charged $17.10 a day. Just be transparent so people can properly budget.
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10.0
Pros: yes
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8.0
Quick and easy
Pros: I was in and out in 10 min. Super nice people and easy drop off
Cons: It took 5-10 min for them to open the gate to let people out. There was a line of about 10 cars just impatiently waiting for no reason. Had I not waited for the gate, I would have been in and out in less than 3 min which would have been impressive.
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10.0
Great customer service!
Pros: Car was clean, comfortable, and access easy. At return, I needed to change credit cards for billing. Customer service was fast and efficient! Well done!
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4.8
Don't do it
Cons: They didn't mark existing damage on the vehicle, nor did they do a walkthrough with me, now they are trying to charge me for existing damage.
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4.4
Please see comments above, they relate to the Denver location.
Pros: I really have no opinion of the National location at the Colorado Springs airport location. I literally returned the truck at 5:30 AM MT (7/16), handed the keys and paperwork to a desk associate, and went into the airport.
Cons: Overall, the price I was billed at the time of turn in was significantly higher than the price I was quoted when booking the vehicle online thru the National website.
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8.0
Pros: Smooth transaction
Cons: Car could be cleaner , no Bluetooth in the van , in these days unheard of.
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10.0
Tahoe-a-go-go
Pros: Great SUV w/ tons of room and great features. Super-clean and quick from shuttle to check-in and back to the airport. I would definitely recommend National Car Rental to anyone looking for quality and service.
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10.0
Can't Beat National for Upgrades
Pros: Emerald Club Executive
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9.6
So happy
Pros: We rented this car because our flight was canceled and we couldn't wait for the airline's next flight out (it was Saturday, next flight was Tuesday) - the airline treated us like dirt, so by the time we resigned to driving home and went to get the car we were very crabby and impatient. I booked online first and couldn't reserve a time earlier than 5pm but we got to the rental shop at around 4pm. Was pleasantly surprised when the counter guy said we could take the car right away, and even more pleased when we were offered a free upgrade from compact to SUV! Counter guy was great and got us on the road quickly, car was clean and comfortable with no issues during the trip, and there were no surprises the next day when we returned the car and paid.
Cons: No comments!
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9.6
weather worthy
Pros: I liked that the pick up line was short. The car worked well in the snowy weather and that we had an ice scraper! There was a return shuttle ready and waiting at our 4am return.
Cons: It was confusing as to which line of cars we were able to choose from as we were just sent out to the lot. It was cold and no one steered us in the right direction. I had to find someone to ask. Our initial flight was canceled and rebooked for the next day - our rate went up a lot!
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4.0
Poor communication
Pros: Ease of rental. Walked out, got a van, and was on the road.
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10.0
Pros: In and out had the truck I was promised. Super fast.
Cons: The price was good but still had several hidden fees and quote was $15 a day but was charged $17.10 a day. Just be transparent so people can properly budget.
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10.0
Pros: yes
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10.0
Great customer service!
Pros: Car was clean, comfortable, and access easy. At return, I needed to change credit cards for billing. Customer service was fast and efficient! Well done!
review from
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10.0
Tahoe-a-go-go
Pros: Great SUV w/ tons of room and great features. Super-clean and quick from shuttle to check-in and back to the airport. I would definitely recommend National Car Rental to anyone looking for quality and service.
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10.0
Can't Beat National for Upgrades
Pros: Emerald Club Executive
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9.6
So happy
Pros: We rented this car because our flight was canceled and we couldn't wait for the airline's next flight out (it was Saturday, next flight was Tuesday) - the airline treated us like dirt, so by the time we resigned to driving home and went to get the car we were very crabby and impatient. I booked online first and couldn't reserve a time earlier than 5pm but we got to the rental shop at around 4pm. Was pleasantly surprised when the counter guy said we could take the car right away, and even more pleased when we were offered a free upgrade from compact to SUV! Counter guy was great and got us on the road quickly, car was clean and comfortable with no issues during the trip, and there were no surprises the next day when we returned the car and paid.
Cons: No comments!
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9.6
weather worthy
Pros: I liked that the pick up line was short. The car worked well in the snowy weather and that we had an ice scraper! There was a return shuttle ready and waiting at our 4am return.
Cons: It was confusing as to which line of cars we were able to choose from as we were just sent out to the lot. It was cold and no one steered us in the right direction. I had to find someone to ask. Our initial flight was canceled and rebooked for the next day - our rate went up a lot!
review from
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8.0
Quick and easy
Pros: I was in and out in 10 min. Super nice people and easy drop off
Cons: It took 5-10 min for them to open the gate to let people out. There was a line of about 10 cars just impatiently waiting for no reason. Had I not waited for the gate, I would have been in and out in less than 3 min which would have been impressive.
review from
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8.0
Pros: Smooth transaction
Cons: Car could be cleaner , no Bluetooth in the van , in these days unheard of.
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4.8
Don't do it
Cons: They didn't mark existing damage on the vehicle, nor did they do a walkthrough with me, now they are trying to charge me for existing damage.
review from
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4.4
Please see comments above, they relate to the Denver location.
Pros: I really have no opinion of the National location at the Colorado Springs airport location. I literally returned the truck at 5:30 AM MT (7/16), handed the keys and paperwork to a desk associate, and went into the airport.
Cons: Overall, the price I was billed at the time of turn in was significantly higher than the price I was quoted when booking the vehicle online thru the National website.
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4.0
Poor communication
Pros: Ease of rental. Walked out, got a van, and was on the road.
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