They rented cars they didn't have. Forced dozens of renters (including me) to wait for 2-3 hours to get checked in and get their cars because they were waiting for returned cars to get cleaned and ready to go. Gave totally lame excuses for the delay. Even FastBreak customers were having to wait in line for cars. It is TOTALLY UNACCEPTABLE for a car rental company to be completely blind to how many cars they will have at any given time and rent more cars than they have available. I AM NEVER RENTING FROM BUDGET AGAIN!
We had to wait for three hours to pick up our rental vehicle because the line was too long. We had no control over the situation, and they were not sympathetic about it.
A pre-paid rental that we waited nearly two hours in line to pick up. That put us well after midnight getting out of there with 2 small children and an unwashed car.
The man who I checked out with at the counter urged me to purchase the gas through them and insisted my route would take a full tank, which is absolutely did not. I only had a 3 hour drive total but the man insisted he does the drive all the time. He also insisted I have them take care of the tolls and said it would be cheaper through them. He said that there would be 6 tolls round trip, but the toll signs said “fees waved” the whole time, and also the most I saw was $1.25. I felt the man rushed me and even I kept asking for clarity, he kept insisting that buying through them was going to save me money. I definitely felt he was only a salesman and not a customer service employee. I felt disappointed the whole trip that I even trusted him and next time I will never pay a car rental place to take care of anything extra for me.
I rented the car for a certain amount and they picked an electric car but I didn’t rent an electric car so the price went up cause they gave me a gasser. Also I was in line for over 40 minutes just to get my reservation and then 20 more minutes in line just to get my car.
Terrible. Extremely long line at rental counter. There was an error in booking my reservation and they would only give me a walk-in rate which was much higher. The vehicle assigned was not on the lot and after confusion, the lot agent placed me in a different car. I was not given or emailed any paperwork and was alarmed by my credit card statement days after returning the car that I was charge about $200 more than the agent told me on checkout. I had to call customer service (again terrible experience) and learned that I was charged to fill up the tank and for insurance. Of note, I filled up the tank right before returning the car, and had explicitly told the rental agent on checkout that I declined the insurance. I had to be extremely assertive and go through their various antics before the customer service agent ultimately agreed to refund me for the gas and insurance add ons (I had to send proof of gas purchase which I did). Overall the company’s actions were extremely shady, adversarial, and disorganized. I will not rent from them again, even if they are the cheapest option. This experience has made them lose all my future business.
