Usually Great Service - But Okay Service This Time
Cons: Car was not ready at pick up time; The interior of the car was dirty; Didn't get the car I reserved - received a mid-size SUV and not an economy car. One way car rental fee was very high.
17 Sep 2016
did not get car I signed up for
Pros: Did not get a car I signed up for. signed up for mid-size sedan and got a SUV. Since i was driving a long distance I wanted to economize on gas mileage.
11 Nov 2016
As usual I had a very good experience.
Pros: In spite of the offices lack of vehicles available at an extremely busy time and the fact I had no reservation, Enterprise managed to arrange to set me up with a vehicle anyway. It was clean and we'll cared for. The staff in the Palm Desert, clearly scrambling to help the numerous customers they wore patient, pleasant and professional.
Cons: Without a doubt the best thing about Enterprise is the very low costs to rent new cars. The additional services it provides, such as; pick up and drop off are very helpful and often necessary services.
29 Dec 2016
Cons: We wanted to drop off the van at Palm Springs Airport (having picked it up at Palm Desert) and were initially told that we could not do it under any circumstances.) However, when we called back we were told that we could do it for a $50 fee. This was acceptable because of the convenience to do so. Palm Springs Airport and Palm Desert are very close together so it was difficult to see why this alternate drop off was a big deal and required a "penalty fee". We gave plenty of notice and no other customers were inconvenienced. Frank Eppinger
9 Jan 2017
Pros: The gentlemen working at the location we picked up and dropped off our car was fabulous!!
18 Jan 2017
Cons: I thought I was renting from Palm Springs airport (it said "on airport" ) but in actuality, it was a $50 cab ride away.
19 Jan 2017
Pros: Nice Car
Cons: Booked the car at PSP, but they had it at city agent in town. So my rate was higher. Seemed like a bait and switch. Then, driving in CA my GPS put me on toll roads, but when I went online to settle up, I find that I cant because Enterprise and the Toll Rd guys have some kind of a deal that prohibits me from paying the tolls, so I will expect some inflated rate to settle up. There is something wrong here.
23 Jan 2017
Cons: The office closed on Sunday at noon and we arrived at about 12:30. We took a taxi from the airport, then had to pay for another taxi ride to another car rental office. We therefore wasted about $75 dollars on taxi rides. The second car rental company that we found, called Desert Rent a Car, had a free shuttle to the airport. I wish you would have recommended that one.
I won't be using Enterprise or Kayak again.
Pros: The car was clean. The price quote was on the money. All and all a good experience.
The accepted a debit card after a soft credit check it was no problem.
21 Nov 2015
A sub-compact instead of a compact
Cons: Dents and cratches were not indicated on contract. Had to go back.
Car was not clean in and out.
24 Dec 2015
Cons: Hertz didn't honor the reservation as it was same day and was told I should've booked it direct with Hertz. However, there were no cars available anyway so wonder why your reservation system showed availability.
14 Feb 2016
Pros: Nothing.. Actually the euphoric feeling receiving a confirmation for a convertible whilst booking a day in advance was rather favourable..
Cons: Really didn't like showing up at Hertz rentals, with my confirmation number in hand after waving good bye to my ride feeling confident in my rental confirmation that I would be just fine; only to be told that my confirmation was worthless, they had no vehicles available. Furthermore when I replied that I had used "kyak" I was told that they hold no validity as they do not have access to the hertz inventory so they cannot accurately reserve anything!!! Thanks KAYAK! For making my wife's birthday a memorable experience.
30 Dec 2016
Pros: car was very clean and good on gas
Cons: I was charged more than the quoted price of 160 even without insurance. I had input Palm Springs airport as pickup location, but when I arrived they informed me the car was at Palm Desert, about an hour away (my bad for not noting this?) However they did supply me with a car at Palm Springs airport. Thank you for that!
20 Feb 2017
Cons: Turns out the rental was at a resort and not at the airport like we thought where we arranged it to be. When we got to the resort they didn't have any cars left so were given a minivan to use which was really bad for mountain driving. Took an hour to switch it out when they finally had a car available. Rental place didn't have after hours drop off like we had booked it for and charged extra for us to drop it off at the airport that had the drop off time we needed.
Pros: 4 door, plenty of space, the pickup dropofff associate was very nice and efficient.
Cons: On the freeway, the car drove very oddly. It was hard to keep the car straight; something with the steering or tires? There were moments when I was extremely uncomfortable on narrow stretches of high speed freeways. I explained to the associate upon dropoff and he attributed it to the size of the car. However, I have rented many economy sized cars and never felt that before. In the end, I would come back again to Avis but be more selective by test driving the car first.