10.0 Excellent20 Aug 2020
Pros: Car was in great shape. Staff was exemplary in their service.
7.6 Good3 Jul 2020
Pros: Pick up was simple and complete, barring the EZ pass that did not work.Cons: The EZ pass toll system that I was given did not work. Therefore, I had to pay tolls with my personal card, absorbing additional charges, for something that I rented specifically to work.
9.2 Excellent23 Sep 2019
Pros: I was upgraded to a new, larger car. I am usually more interested in fuel efficiency, but it was a good small efficient SUV/sport wagon. When I returned the car within a day + 1 hour, I was charge for this instead of 2 days, I really appreciate that.Cons: I messed up and booked my reservation to the downtown location instead of the airport. I think getting a more obvious notification of this would be really helpful. The drop-off fee for going from one city to another was a little frustrating, but not too large.
2.0 Mediocre19 Apr 2019
Pros: That y’all took my moneyCons: Stop ripping people off
10.0 Excellent18 Oct 2018
Excellent managementPros: Alex was extremely helpful and professional. I was super impressed at how smooth he ran things with so many people in the waiting room.
9.6 Excellent24 Jul 2017
Pros: Very easy. Check-in at the kiosk was quick and pickup of the car was uneventful. The car was nothing special but served its purpose. Dropoff was also quick and easy. All in all a very good experience.Cons: While the car was in good shape, it showed some signs of having a rough life, which I guess is no surprise. There were scratches in the door opening where it looked like someone had to pry the door open in the past to unlock it, and something (soft drink I bet) had been spilled on the center console that wasn't totally cleaned up, as the parking brake handle was a bit sticky. I cleaned that up. None of that had much of an effect on the experience, but might be worth pointing out.
10.0 Excellent12 Jun 2017
Will use Enterprise againPros: Pick-up and drop-off procedures very simple and vehicle was in excellent condition (almost new).Cons: I believe the charges for an additional driver are excessive and simply designed to add additional profit to the renting company.
8.0 Excellent31 May 2017
MisleadingCons: I reserved the car at the Milwaukee airport through 3rd party or so I thought that I did. When I got to the rental counter they said my reservation was at an off-site location about 20 miles away. Luckily Enterprise had a car available at the airport location and honored the rate. They stated that 3rd party bookings often do this because the rates are cheaper off site but the customer is unaware of the location not being at the airport.
10.0 Excellent28 May 2017
Pros: Car was of good quality, pick-up and drop off were smooth and the agents at both ends were friendly, professional, well dressed and efficient.Cons: Nothing wrong with the experience.
10.0 Excellent30 Apr 2017
Better than I had expectedPros: When none of the other rental car agency's could rent the car we were looking for Enterprise did! Pickup to Drop off , the quality of the vehicle and staff were second to none.