Car Rental Phoenix

Ridiculous Wait. 1.5 hrs in line!

Pros: Nothing!

Cons: The wait time was so long to get to counter that I left and opted for Uber. i spoke to people inline that knew others at front of line that had been there for 1 hour 40 mins (still not up to counter). Luckily for me, I was just going to airport to pick up vehicle and not just getting off of a flight. And thankfully not traveling with small children. I couldn’t imagine traveling for vacation and having to waste a day in line at rental car counter. Terrible!!!! Thankful I had other options. I felt so bad for everyone else stuck there. Wish I could attach pic of the line I took.

Pros: The price

Cons: The wait for a vehicle was over 2 hours The agent at the desk wanted to charge me for a Midsize car because they didn't have an economy car available. However, after he realized I waited over two hours, he was kind enough to let it go at the same price. The car was uncomfortable and not very clean

Terrible

Pros: I’m glad I reserved with the right to cancel.

Cons: The check in counter had a serpentine line of customers with two clerks in no apparent hurry to get the line cleared. I had reserved the car at the higher, free cancellation rate. I canceled at the airport and found a car with Sixt at a lower rate.

Mad house

Cons: Slow service and lots of time wasted waiting in line. Must have been 20 people ahead of me and another 20 behind me. Paid in advance for intermediate car and they only had compact available. No price change or refund. The alternative was to pay more.

Cons: I was unable to get a car after paying for it in advance because they overbooked and there was a 3 hour wait. I ended up getting a car from their competitor.

not recommendable

Pros: I've got a free upgrade to a bigger car.

Cons: When I arrived at the Phoenix airport rental station, I had to wait about 1h to get the car. I trapped into the fuel trap which said that you can return it empty but of course it will never be empty. The lady claimed that the gas is usually cheaper than it would be when I fill it by myself. In total the whole car rental cost me 270% as much as it was supposed to be because there was also an incredible amount of taxes and fees. Of course because I was in a hurry because of the delay I was in a state where I had to make quick decisions which I wouldn't have made if I wasn't.

Cons: Car wasn't ready and it was inside windshield was very dirty.

Dirty car, check engine light and car battery died

Cons: Car was dirty when I picked it up. The check engine light illluminated the first day and the battery died. I got charged for the mechanics fee. Never again with Alamo.

Refused to rent to me

Pros: Nothing

Cons: Wouldn’t take my debit card, poor attitude

Pros: The agents were very helpful

Cons: The car was not clean and there was no windshield washer fluid to clean the windshield.

Careful for surprise charges at pickup

Cons: Rental location I picked was closed when I arrived so I had to rent from the airport where they charged me a 15.5% tax and tons of extra fees, almost doubling my rental cost. They went on to tell me there was nothing they could do about it and blamed the airport and state of Arizona.

The wait to pick up car was too long.

Cons: Cancelled reservation because the line to pick up the car was more than a 1.5 hour wait.

Careful when you see shuttle from sky harbor

Cons: rented in Phoenix 50+times This was the ONLY time the car was not at the airport rent-a-car location accessed from free shutlle!!!!!!!!!!!!!WHAT?!

Interesting experience

Pros: The price was outstanding, 1/3 of the price it would have cost if we had rented at the airport.

Cons: I didn't realize that I was renting from an off-airport location, I only found out when I went to the counter to pick up the car. They wanted to charge me 3 times the amount I had reserved the car for and said it was due to 48% airport taxes. We hired a Lyft to take us on the 20 minute drive to pick up the car. It was an Avis counter at a self-storage facility. They were way under-staffed and it took a while to get the car. The car was extremely dusty to the point where I could barely see out of the windshield but they told me since it is a desert (Phoenix), cars get dirty quickly. They had me do the check on my own but re-did the paperwork when I took it in. The woman was efficient and polite but since she was by herself, didn't have the time to go out and check the car with me. It was nice to be "upgraded" to a hybrid as the gas mileage was excellent. When I went to return the car, there was no parking and the woman who checked me in, wrote her info on my paperwork so I had to take a picture of it in order to have a copy in the event the company tries to say I damaged the car 6 months later. I returned the car in the exact condition I rented it so hopefully that will not happen. I have heard many horror stories and this place seemed a little sketchy so I wanted to make sure I have proof of the condition the vehicle was in when I rented it.

Pros: N/A

Cons: they charged me for two days instead of one day. I did mention it to them and they said that I was an hour late. I hit traffic. As they were not changing the fee,I would expect them to say they are going to charge a 2nd day so I could technically keep the car. Service overall was disappointing.

Wait time terrible

Cons: Waked 2 hours and 11 minutes to get car. 1 hour and 40 minutes in line plus half hour on paperwork. Rental was over 30 days required multiple LEASE agreements that agent did not know how to do

Horrendous pick up experience

Pros: They were able to upgrade our car to a larger one for less than we were originally quoted

Cons: We and many others ended up waiting in the line to pick up the car for 2.5 hours. Everyone that we talked to also had reservations so I’m not really sure why there was a significant amount wait. The man at drop off in LGB wasn’t friendly at all.

Cons: The wait was over an hour and a half !!

Called a can instead

Cons: We never got a car. Line was 50 deep. Caught can to hotel. Budget was kind enough to reimburse me for that. All other car companies sold out. Everyone I talked to in Phoenix said the rental car situation at the centralized hub is a nightmare. I recommend getting cab or Uber to your hotel, and renting at a local mom and pop setup. Avoids the steep airport fees as well.

Pros: Price was good

Cons: Waited in a long line for 50 minutes to see an agent. There were only 3 agents working out of like 9-10 stations. They added a counter le more agents after a while. When I got to an agent I had to wait another 10 minutes for him to locate a car that could be driven one way (couldn’t have AZ plates or Budget would have to pay more to get it back into the state or something?). The car was clean but had a bad musty smell when we ran the A/C. Dirty air filter.

Pros: Drop-off was easy.

Cons: I waited for nearly an hour in line to pick up the car. The car smelled very strongly with a perfume scent. I went with a name-brand company expecting good service in exchange for a higher price. I was disappointed. Next time I will not go with Budget. Budget still hasn't emailed me the receipt for the charges like they said they would.

Cons: The windshield was very dirty which made it difficult to see at night.

Pros: The car was clean and well maintained.

Cons: The price ended up being twice what was advertised on Kayak. The agent at the counter charged my card and finished out my ticket before even explaining the charges. When I asked about them, he was unable to satisfactorily explain them. I felt like my questions weren't important and the agent wasn't prepared to answer them.

Shitty

Pros: Nothing

Cons: Everything. Seriously the line was so long I went to Hertz..

Never ever again

Pros: Not trying to be negative, there is really nothing that we liked.

Cons: From the appearance of the location, to the attitude of the employees, and the availability of the cars, everything was awful. My "reservation" is supposed to keep my car there for pickup at noon, but didn't leave until 1:30, and with an SUV instead of a car. I will not be renting with Enterprise again.

Cons: Very long lines, very slow, not very well organized, not very not very friendly

Long wait for pick up. Confusing drop off.

Pros: They gave us an upgraded mini van.

Cons: We waited in line for an hour to pick up our car. When I dropped it off there were no instructions and signage was poor.

Do NOT use this company until they get their act together!

Pros: Nothing. Absolutely nothing was positive with our experience with Advantag. From pick up to drop off was a disaster that nearly ruined our hard-earned spring break.

Cons: Everything. How about hiring enough people to take care of your customers so a two hour wait will be avoided? How about getting kiosks for check-in like the other companies that charge a few dollars more?

Pros: clean car, good car

Cons: trying to be upsold an SUV, insurance, and prepaid gas package

Zero accommodation

Pros: Nothing

Cons: My family and I flew into Phoenix on what must have been the busiest rental car day of the year because our original rental agency’s line was out the door. While in line with said rental agency, I made a reservation through EZ for a full size SUV (that is all that will fit my family). I received my confirmation for the correct pick-up time and left the line I was in. I waited for an hour to get to up to the desk as their were only two agents working. When I got up to the desk the agent said she would have to call and find a car for me because they didn’t have a car I reserved. Not only did they not have a car big enough for my family but when I asked what she could do for me her answer was “I can’t pull a car out of my pocket.” She lacked any customer service whatsoever let alone any semblance of grace. We ended up going to the next counter and receiving great service. I will never use EZ rental car again.

Terrible pick up experience

Cons: Over 1 1/2 hours to pick up the car. All other longer rental car lines were empty before I talked to anyone. When we got to the pick up it took another 1/2 hour to pick up. The staff was pleasant, but under staffed and many staff would simply leave with a huge line waiting. Will not rent from E-Z/Advantage again.

Pros: The guys were nice and knowledgeable.

Cons: Took about an hour before I departed with a vehicle.

Bad quote

Cons: Kayak quote does not include LDW charge which is 2x the quote

Car reaked like smoke

Pros: Price

Cons: They made me find my own dings and mark them down on the sheet. Car reaked like cigarettes the whole week.

Pros: When I called customer service they solved the issue

Cons: The manager at the Phoenix branch rudely told us to leave because he had no vehicles after we waited 1.5 hours in line. He stated he needed to take care of his paying customers even though we had a reservation

Pros: Easy to get to

Cons: They had no car choices that night

Beware!

Cons: Kayak has you rent from far away from the airport. I prepaid so I had to take an Uber there. Double check to make sure you are picking up and dropping off at the airport in Phoenix and not some random place!

Bait & switch

Cons: When I searched for car rentals in Phoenix, Kayak’s results returned an address that turned out to be 45 mins away from the airport where we landed - which wasn’t clear from the listing. So I prepaid for a reservation I couldn’t use — COMPLETE waste of $$. To make things worse, the Kayak Customer Service rep with whom I just spoke wasn’t at all empathetic; she basically shrugged her shoulders and told me it wasn’t Kayak’s responsibility. Deleting Kayak app right now.

Total fail!

Cons: You allowed me to purchase a rental car from a shop that was closed. It cost us two Uber rides and 2 hours of our vacation time.

Hertz staff unfriendly and unaccomodating

Cons: We booked assuming it was the Hertz at SkyHarbour Airport/PHX. Discovered it was in Tempe. Hertz staff at airport would not help us transfer the rental to their location. Very time consuming and frustrating. Took over two hours to finally get the car. Some sort of refund would be greatly appreciated to be sure for the complete lack of customer service from airport Hertz. Carol Anne Hayes (Anna Hayes) acmhayes@gmail.com

Remote sites are not run like the airport

Pros: The car ran fine and the person took pics including a poorly filled chip in the windshield.

Cons: I was not aware it was at a remote site so when I went to the counter I was told to get a taxi. I called an Uber and $29.10 later I was at the offsite location on Camelback. They had a car and walked out to check it. I was told they need to just clean it up. 25 mins later after 4 more people were helped and left someone drove my car back up. I complained it took too long and the person at the counter acted annoyed. I called Hertz and they said remote sites are run independently and would not allow me to drop off at the airport without a $60 fee.

Cons: Kayak terribly misrepresented me, their customer. I did a search on line for rental cars from Phoenix Airport. The cheapest rate, which I went for, came up for a Hertz car at a hotel far from the airport. I did not know this. I could not get to the car. I had no idea that this rental car could not be picked up at the airport. rental car office. I did not get my car, and would like a refund. I could not locate a telephone number to contact you. I will NEVER book with Kayak again!!!!

I feel cheated

Cons: I rent a Car for u$s 26 and at the end was u$s 104

Super long line at counter in Phoenix. Not enough staff and cars

Cons: Ridiculous line and staff comment was waiting 30 minutes you are lucky. They ran out of cars in many sizes which slowed the line. People were upset.

Cons: There were about 100 people in line when I arrived and they ran out of cars. I rented at Dollar.

Horrible

Pros: Absolutely nothing.

Cons: The counter service was horrible! Lines were long & the rep started spewing off additional fees for the rental. When I expressed my concerns, he made no attempt to address them so I just walked away...never to return!

BEWARE! BEWARE!

Cons: Payless is one of the worst car rental agencies for padding charges If they ask you 1. should I list extra drivers. Be aware every extra driver cost extra. 2. do you want basic of full coverage. Be aware that if you own a car your insurance already very likely covers you. 3. return full or buy the tank. It is almost always smarter to return full. 4. If they give you a choice of vehicles be sure to look them up before agreeing. I reserved a mid-size SUV. They gave me a choice between two micro-size SUVs. If you agree without checking you'll be stuck with it. 5. Bring a copy of your rental reservation with you or have it on your phone. After clearing all the above hurdles, they handed me a contract for $50 more than what my agreement stated.

Pros: Car good on gas.

Cons: Hidden costs like insurance, airport levy etc. My $149 charge turned out to be $315

Understaffed

Pros: Good car, easy drop

Cons: At pickup, very understaffed, and poorly organized, making a line of 6 people, a 45 min wait...few cars ready

MISLEADING

Pros: I booked "the special deal" and was told that it would be a SUV or intermediate. I was given a COMPACT that barely fit my guests.

Cons: I booked "the special deal" and was told that it would be a SUV or intermediate. I was given a COMPACT that barely fit my guests. I have always rented Thrifty. Now my family I will never do business with this company again.

Cheap car

Pros: It's a car

Cons: Don't go for The skittishly they squeeze you into the smallest car available. Agent was unhelpful at different levels

So misleading

Pros: The price they quote on kayak was $80. They charged $230.

Cons: The car worked.