Phoenix Car Hire

Cons: Car had many issues, rattling noise, something lose in steering, pulled too much on freeway, needed alignment, broken key, which wouldn't open doors or trunk. Over all a horrible experience and totally the WORSE CUSTOMER SERVICE, no one answers calls! I will never rent from Fox!

Cons: Dirty car. Found a cigarette butt in the car that had been there so long it had fallen apart. Car had wear holes in upholstery under accelerator pedal. Just not a nice car.

Cons: To little of signs to see your company but that was a very minor thing.

Cons: Extreme pressure by counter staff to purchase additional insurance, was told they would charge me a 100$ a day rent for any repair that had to be make. Was told my insurance wasnt gonna be good in the state, several lies and threats.. very unprofessional , my guess is they pay their people nearly nothing so they must make up lies at every turn in order to get additional commissions by forcing unneeded ins on customers.. paid 147$ a day for a compact since none of the reputable companies had anything avaialble..

Cons: Security Deposit was never disclosed before signing. The car rental return for Fox was hard to read - too small

Cons: long lines

Cons: Significant additional fees (around $80) that weren't included in the original Kayak quote.

Cons: no additional accessories for example a car seat for a toddler. I had to go out an buy one for $80.

Cons: Like the free upgrade.

Cons: Extra insurance charges without asking. Ended up paying an extra $100.

Cons: The wait, unstaffed, long li

Cons: The Enterprise business site at the Phoenix airport is not the same as the franchise on South 7th. its rentals are much more expensive. Moreover, it provides no assistance unless you rent one of its cars. Indeed, other franchises cannot pick you up at the airport. A shuttle driver told us where to find a cab, a cab that took us to the wrong Enterprise car lot. Although the cabby got it wrong, the staff and facility on South 7th earned a 10 out of 10 on my scale.

Cons: Online says to go to the shuttle at the airport whites not true. You need to take a taxi to this location.

Cons: Had to wait an hour to pick up the car because they ran out of vehicles.

Cons: I arrived at the Payless car rental counter & was told that my rental that I reserved for $121 would actually be $258. I said no I do not want to rent a car at this price, the customer service rep said my car would be voided & would not be charged. It was not voided I was charged & when I called for help I was told to call Kayak & Payless could not help me. Still waiting for a resolution.

Cons: Car sounded like it had a wheel bearing issue at highway speeds. Didn't want to take the time to return for exchange

Cons: WE had a 2 door Hyundai and they didn't tell us there was an outside handle for a third door for the back seat.

Cons: Long wait to get the car - long line at the counter, and when we got there, we were told they had cars but were waiting for them to be cleaned and readied. Whole process took most of an hour, when it should have been much quicker.

Cons: Na

Cons: Desk took forever to get a car. Ppl kept coming up around the barricades and the staff kept taking them. The refill of the car was way too overpriced. Average rental car place has gas refill at 4.75-5.50 and this place was 9.75 and taxed on top of that.

Cons: The front seats

Cons: I have rented with Payless in the past. I had some charges that I wasn't aware of on a previous rental. I called and it wasn't really clear why. This time I made a reservation online for a SUV. It was the best price through Kayakk. I got to the checkout around 11:20. My rental wasn't until 12. The attendant notified me that the rental would not be an SUV because there was nothing ready. Then after he processed my info (and having rented with them and using same card, none my info was found. I was previously told that there was a frequent user program,) he said that I would be charged a whole extra day if I rented now because I was 40 minutes early. I wasn't going to pay that just for 40 minutes. So I told him I'll wait. While I was waiting he came up to me and referred me to another company. I ended up waiting it out and when I processed everything in the end he didn't give me an SUV, he gave me a small compact. I was really frustrated. I mentioned it to the woman at the desk and she said I would have to go back upstairs and talk to the man who processed my transaction. I had meetings to go to and I didn't want to argue. Then when I dropped it off. There was no attendants available. I had to wait there for like 10 minutes until someone showed up and checked me out.

Cons: You assigned pickup 35 min away from airport.

Cons: The rental was at a location in the center of the city in Phoenix. This was not made clear on the reservation and when I arrived at the airport the cost was double was quoted through kayak.

Cons: Horrible customer service from a representative who was not at all sympathetic about a booking error . Lots of hidden fees including $16 charge for satellite radio. Was misled about the local gas prices so I would by the fuel option. I would not book a rental through Hertz again

Cons: I called when I got to town to find out the location or if they pick you up and they said they couldn't find any reservation for me, what's worse is they said they had no cars available, I was like, yes you do because I have a reservation. We had to trek back to the airport 30 minutes away, wait in line for another rental place to get a car for the weekend and ending up spending more money than we budgeted.

Cons: Search for airport rentals. I selected one from the list and rented it. When I went to pick it up at the airport, the pick-up spot was 15 miles away.

Cons: The only thing I did not like was the drop-off was confusing. You have to drop off in the Hilton garage on the 6th floor and it is hard to see the Hertz Rent-a-Car signs.

Cons: The customer service at the PHX airport was terrible. Went to pick up the car and the pickup location had 5 kiosks (3 were broken) and 1 "in person" employee. We used the Kiosk to pick up the car which entails a video phone chat where the volume is too low to adequately here the customer service agent - he charged us $170 for an upgrade that we did not want. Then we had to stand in line again and wait for the 1 "live" person to be available to dispute the charges. 40 minutes later we find that our auto class that we reserved is sold out - the employee ended up refunding the $170 charge but then gave us a free upgrade so we still ended up with the SUV but just was not charged for their mistake of selling out of the original auto class This is what the employee at the Kiosk should have done instead of "tricking" us into paying for the upgrade. Sad thing is that an elderly couple who was ahead of us in line and talking to the "live" person also was overcharged but didn't realize it until they went to get the actual car - I hope they went back to dispute it. Awful, unethical practices by Hertz.

Cons: Wait time to pick up car took over 1/2 hour. Tire pressure was too low and had to stop to add air when got into areas with lower temperatures than Phoenix, AZ.

Cons: comfort of the car.

Cons: Our weekend wedding was so busy we had little time to actually drive the Challenger as much as I wanted to. Major bummer!

Cons: I purchased third party insurance and was told at the desk that it may not be enough in case of an accident, which was annoying but realized it was a selling tactic as opposed to a hidden fee. Also, we were advised to upgrade to a mid-size sedan over our compact car, which proved beneficial. However, we were unable to keep the $7/day promotion for all compact and sedan cars the day I made the reservation.

Cons: What was described on the web site is not what i was given upon check in. To get what i thought i had reserved cost me a $50 upgrade. Honesty??? The car had no get up snd go whstsoever. Car was ok but performance was terrible.

Cons: long wait in pick up line

Cons: Check-in line and wait was too long (45+). The car was filthy when I picked it up, which made it hard to inspect for damage. The "change oil and inspection" message kept alarming all week and was annoying.

Cons: I ordered car like Nissan Versa sedan (or similar), but E-Z Advantage offered only 3-doors car and asked additional money for 5-doors sedan. I'd like to see at the webpage final price with all taxes, incl. insurance etc. Now the final price raised almost 2 times.

Cons: Very poor service to start with. They offered me an upgrade for a price and then the charges are much higher on my credit card. Also their system says I was late in returning their car by 2 hours which is not true and I was charged an extra day for that as well. I am still in the process of resolving this issue with the customer care. I used this company since they offered cheaper pricing thru kayak. I will not rent a car from this company again.

Cons: Picking up at the airport is much more costly than if you can get farther away.

Cons: no snow scraper in car - caught in a snow storm

Cons: I had to wait a long time to pick up the car since it seems like each rental pickup requires an unusual amount of processing - though this tends to be true of every rental car company.

Cons: The line was extremely long, 2 member behind the counter for at least 20 people waiting. There was another employee there not helping customers check in. I'm not exactly sure what she was doing. Once a 3rd member came to the counter things moved much faster.

Cons: Was not satisfied the the insurance sold on Kayak. Complicates things. I would do it in the future.

Cons: Car had near 30,000 miles.

Cons: 1) The line was not very long, but it was so slow (and only 2 people working) that it took nearly an hour to pick up the car. (2) Another couple was trying to drop off their car and complained that they were being charged for a small ding on the windshield which may have been there when they rented. (3) They threatened to charge "thousands of dollars" if anything happened and I didn't buy extra insurance to cover loss of car value if the car was hit. I bought it. (4) The car was filthy dirty. Just driving a few hours made my hand grey where it touched the steering wheel. (5) The car had been in multiple accidents and would not have lost any value had something happened. (5) The windshield had dings that could not be seen until driving into the brilliant Phoenix sunshine. (6) They did not give my my license back and I didn't notice until the next day. They did give me my credit card and rental agreement. By the time I paid for the extra insurance ($304 for 4 days), it would have been cheaper to rent from a better company.

Cons: Picking up the rental took a really long time.

Cons: Back seat was dirty

Cons: Prepaid for gas. Charged me based on an average car and then gave me a Prius. Ended up paying for more than a full Prius tank. Ad for car stated it would have cruise control and it did not.

Cons: I did not have a very good experience when picking up my car at the Phoenix airport. The associate assisting me tried to get me to sign off on a charge that was *significantly* more than what Kayak had estimated without any explanation. When I questioned why there was a difference, I was given an unsatisfactory answer. Additionally, the associate tried to convince me that I was required to purchase extra insurance, and our exchange was full of annoying upsales that made the car rental experience unpleasant. I will probably avoid renting from Dollar in the future because of my disappointing experience with customer service and my distrust for their pricing structure.

Cons: I was charged for an extra driver by the clerk in AZ who did not review the additional charge with me. It was only after I was in the car that I noticed she has given me 2 receipts, one for the amount I had agreed to online and another receipt for a higher amount that had been placed under the original. This seems to be unfair, sloppy business practice. I'm from CA where charging for an additional driver is illegal and did not realize there would be the extra charge, especially since the other driver is my spouse. The young man in AZ couldn't even tell me if AZ allowed charging for extra driver who are spouses. Had I been advised of a charge I never would have added an extra driver. Very unhappy about this.

Cons: Not applicable.

Cons: Twice we were assigned the same car as another couple leading to arguments on the lot.

Cons: After turning down upgrade options I ended up with older model Elantra with many miles on it. I guess you get what you pay for.

Cons: I rented a car to drive to drive a few hours for a wedding. It was late when the wedding ended but I needed to drive back. What a time to learn the headlights didn't work. Only the brights worked. It was a pretty scary drive home bc the road I was driving on didn't have street lights so I had to balance driving in the dark vs blinding others on the road. When I returned the car I mentioned this and they said "we meant to take this car out of commission due to mileage" but had not yet done so and took five dollars off my bill. To me, an apology alone would have been better than five dollars off in exchange for the dangerous situation I was put in. From this experience, I learned to check the lights before leaving any rental place and not to rent from budget.

Cons: Budget rep kept trying to sell products we did not want or ask for and even slipped in 300 extra in insurance before getting him back on track. Did not appreciate the pushy attitude

Cons: Picking up my rental took over an hour. A deli style customer number system was used which on its own is fine, but when you get number 60 and they're on 31... well, it's like a nightmarish DMV story. I don't think I'll be doing Budget in Phoenix again.

Cons: I have to wait for more than an hour to get my car

Cons: Reserved rate not honored. Poor pick up service. Not a full tank.

Cons: Someone had smoked in the car.

Cons: Multiple issues with the computer that resulted in us waiting 15-20 minutes to get paperwork finalized.

Cons: I had made a reservation for $53 for the car I needed and the budget employee put upgrades on my reservation for $192 that I was unaware of .

Cons: NA

Cons: Kayak site listed a Ford Focus or similar when I booked a compact. I booked based on that info. When I arrived at location I was offered much smaller cars in that compact group... too small to fit 4 adults as intended. They stated they do not even rent Ford Focus. I was forced to spend over 100 more for the correct size car. Thrifty site does not list ford focus, but was shown this way on Kayak. Same issue with Kayak listings for Dollar rental car

Cons: the rental did not happen because thrifty does not have chip readers and my bank refused to accept there system Never with thrifty or kayak

Cons: They were inflexible with changes: I signed up for a full sized car because I had 5 adults. What I received was a car classified by the maker as a midsized car. We tried it out but knew it was going to be uncomfortable to drive for three hours straight. We came back to the dealership and they were going to let us upgrade to a van only the van was going to cost an additional $500 for the remaining 5 days. They are just trying to get you in a tight spot and then take advantage of you.

Cons: The car drove nicely but was really uncomfortable (seats).

Cons: Three things! The first thing, is that we booked a special rate thru Kayak and the vehicle pictured for this rate was a Nissan Rouge! The rate that was quoted by Kayak was somewhere in the neighborhood of $250! Thrifty said that there was no way that they could give me a small SUV at that rate!! They said that that I would need to take up my issue with Kayak! They charged us over 350 dollars for a small Volkswagen SUV!! That to me is false advertising by Kayak!!

Cons: color of the car - grey - boring!! just kidding...

Cons: Bait and Switch - gave some fictitious photo about a "specialty" vehicle and gave a highly inflated regular price which you are paying so much less with this deal. When you book it and show up, they give you a compact - Thirty staff useless. Biggest rip off Windshield filthy - first and last time with Thrifty

Cons: They tried to give us a much smaller car then we thought we rented. Then tried to upgrade us fro another $200 for the car we wanted. Did not rent from them. Went to another rental car agency and rented a full size car for less then Thrifty's original price.

Cons: When we arrived we had to wait over an hour until they could give us a car as they said they didn't have one ready. Rep claimed the people who had the car didn't return it on time. Wow is this the only car you have and there were several people ahead of us and behind us who pre-booked rental but they didnt' have enough cars. I did see 2 people go to the rental spot beside avis and were able to get a car right away so they left avis. Also very expensive to rent a car and return in a different location, I get this to a degree but really, this seems like something that would be commonly done on vacation. While avis was the cheapest on the Kayak there is of course always so many add-ons and extra fees/taxes that it really comes out so much more than you get quoted up front. Common for all car rental companies.

Cons: Extremely far away from airport terminal

Cons: It was a Ford

Cons: Vehicle did not feel clean. Windshield was filthy.

Cons: Waked 2 hours and 11 minutes to get car. 1 hour and 40 minutes in line plus half hour on paperwork. Rental was over 30 days required multiple LEASE agreements that agent did not know how to do

Cons: When I rented the car online it said the model would accommodate 5 adults and 3 suitcases - it did not...our option was then to upgrade to a larger car for a larger price. We decided to stay with the Mazda 3 as we weren't going to be using the car that much. Overall the experience left me feeling that I had been misguided on the size of the vehicle and I don't appreciate getting the "up sell" while on vacation.

Cons: Easy return

Cons: that I cannot m as rch my frost prize of 25$ one way from Bakersfield to phoenix az :(

Cons: Little higher price than other ones we looked at.