Pros: Camry was a good car. People were very friendly.
19 Nov 2016
The staff was very courteous despite being busy.
Pros: It was very easy to pick up and drop off the car.
23 Jan 2017
Pros: Good service
Cons: Need a more enthusiastic associate
11 Apr 2017
Annoying coupon policy
Pros: Car was fine, people at the counter were friendly
Cons: Had a voucher which didn't work in any of the spots for coupons or promotions online. Brought it to the counter and since the coupon exceeded the amount due I could only redeem that amount. Ended up upgrading car so I could use full voucher amount.
21 May 2017
Not that bad...
Pros: When our trip plans changed, Hertz was able to accommodate our new change without many issues.
Cons: They did not have a car ready when i arrived to get the car. This set our trip back 2 hours and changed a lot of things that were connected to timing.
24 May 2017
Cons: ABE drop-off needs work!!!!!!!
29 May 2017
Cons: Allentown Airport Auto Rental Drop-off sucks. The cost of the auto rental itself was excellent value/cost; however once you add in the "walk-away" insurance, the value proposition drops dramatically.
31 May 2017
Very Poor customer service
Pros: Car was good.
Cons: The customer service at pickup was the worst I have ever experienced with a car rental!! There were about 20 people in line and one CSR !! I waited 1 hour and 15 minutes in line!
Called the home office. Nothing happened. And they weren't going to do anything other than to say I'm sorry. I demanded, and finally got a one level upgrade. They made me miss most of an important meeting. Very poorly run!!
17 Jun 2017
Pros: Service was fast, efficient and thorough. The car was clean, reliable, and in excellent condition! .... It only added ease to my journey!
21 Jun 2017
drop off is a problem
Cons: Previously, all one had to do was drop the car off in the parking area and the attendant took care of everything including mileage, keys, condition etc.
When i arrived and late because of unusually bad traffic, i was told by the attendant that i had to take the keys and the mileage to the desk. I protested and then took the keys and mileage to the desk. There were other disgruntled returnees there and not one...NOT ONE Hertz employee there! I had to drop the keys and the paperwork on the desk to get my flight.
This will prompt me to not use Hertz in the future.
Cons: Service all the way around was horrid. After having so many issues and being hung up on etc and speaking to 15 ppl I finally got excellent service from one employee through the original pickup location. Couldnt even get a manager to call me or find a working phone number for a week.
24 Jan 2017
Cons: The car rental wasn't entered properly and was not able to close out the rental when I returned the car
11 Apr 2017
Budget Car Rental
Pros: I am a repeat Budget customer. This time, I rented four 12 passengers van from Budget.
Cons: When we came to pick up my cars, we have to wait about 40 minutes for the paper work do to the printer problem at Budget rent center. When we pick up the van, only 3 available and we have to wait another 20 minutes for the 4th van. I paid for toll boxes rental on all 4 vans but we discover that one of the van did not have the toll box. Two van cleanliness was mediocre, when I returned the vans after 9:00PM the location has already closed so we have to put the keys along with the papers work in the box.
29 May 2017
Pros: I liked the car. I drive a Subaru and was given an Outback by the agent at ABE. She was wonderful. Name? sorry I forgot.
Cons: ABE airport is going through reconstruction and the rental car lot has been relocated temporarily. While I understand the process, Budget has been relocated to the furthest point. My husband was in a wheel chair and it was raining. A porter named Luis was kind enough to get the car for us and pull it to the front entrance. When we returned, I dropped my husband and suitcases off and went to return the car. The attendant for budget said there was no shuttle and I would have to walk back to the airport! The distance was unbelievable!! NO SHUTTLE, NO GOLFCART to transport your clients?? Unacceptable!
15 Jun 2016
Car was dirty inside and out
13 Apr 2016
Great customer service!
Pros: Customer service at both my pick-up and drop-off locations was great! My car was comfortable and just what I needed.
Cons: I wish the charge for dropping off in a location different than the pick-up location was a little less.
2 Jun 2016
Budget rental car (in Allentown)
Pros: Didn't have a compact car as booked - ended up with a swanky SUV (at the same price!).
Quick pick-up and quick drop off. The quoted price (cheapest for the area) was the final price.
Nice car, made for a smooth trip.
Cons: The car I paid for was not there even though I got there later then was scheduled. They offered a free upgrade then took it back after they realized it was already reserved . I offered to go to another location to get the car I needed. They said that was up to me but that I would have to call the other location.
12 Sep 2016
Overall good with effort
Pros: I tend to book economy cars because if driving long distances I wish to save money on gas. When I arrived they did not have my car available and did not offer the upgrade for free as most places do but then attempted to charge me full price even beyond my booking price. Like the price that you get when you walk in desperate. My wife made the booking and had to call Enterprise national to get this fixed. I was in a rush at rush hour so to speak and I couldn't deal with everything off the bat. We ended up getting the upgrade for free in a discount which was nice. But in the long run I paid a lot more for gas for a big car I didn't need.
Cons: The fact they didn't have my car available and didn't call me to say anything. They did call that morning though to confirm when I was on the way to the airport.
13 Feb 2017
Great customer service and car was in excellent co
Pros: The car was practically new, clean and also was a good price. The process was very easy and even got a free upgrade! Thank you! Will definitely rent from this location again.
11 Jan 2017
Pros: Tony G deserves a raise.
12 Sep 2016
Clean and easy
Pros: Truck was clean and comfortable. Quick checkout and easy drop off.
7 Mar 2017
Good experience except a ash tray smelling car...
Pros: I liked the second rental I exchanged the first one for.
Cons: The first car they rented to me smelled like an ash trey. I didn't really quite know what the stench was at first so that's why I drove off the lot with it because you can tell they tried really hard to clean and cover it up. But the second time I got in it to drive to a different town with my kids, I knew right away what the smell was. I was a smoker for 9 years so I'm very sensitive to the smell of cigarette smoke and too much of it (especially that stale smell of it) makes me sick. From the second I really started smelling it, I felt like it got worse and worse and had to wind the windows down for the kids and I. The car was also kinda ghetto with fake chrome rims on a car that would be used for undercover cops.
I did call on the way back home and asked to change it out for another rental and they didn't even hesitate. They changed it out for a new Jeep SUV because they didnt have another full sized on site. WAY better and much more worth the money in my opinion! They were so nice and got me in and out quick with the second rental and no additional fee for the upgrade. I think that gross old rental was a fluke and I will rent from them again.
24 Sep 2016
Pros: John at the counter was terrific.
Cons: I should have gotten a bigger car.....not your fault!
Pros: Comfortable for long ride. Spacious. Easy return.
Cons: Car wasn't ready at pickup, had to wait. Wasn't completely cleaned - found water bottles under seat, and a lot of sand in the car.
4 Jan 2017
Mirage is tiny...
Pros: The car was new picked it up on a rainy evening. The process is very smooth, friendly and professional. This is why I enjoy renting at ABE airport. Only sad thing was the dirty outside windows Suggestion: a little windex before you turn the car over.
19 Jan 2017
Cons: Made 4:45 AM drop-off. No one there, just a slotted cardboard box sitting on counter with no info at all. Hope it was for just the key and remote as I left nothing else.
18 Apr 2017
Pros: Everything. Actually thinking about purchasing vehicle now
Cons: Ease of pickup and drop-off. Very confusing setup
23 May 2017
Great Alamo experience in Pennsylvania
Pros: Easy pickup and dropoff experience
Cons: The Jeep vehicle was poor, in terms of features and pickup
Cons: Dollar left me stranded without a vehicle. When I arrived at dollars counter, I was informed that they do not except debit cards. Unfortunately this is all I had with me and I had no other means of transportation. This was not mentioned anywhere in my reservation information from kayak.com. The agent at the counter told me that this was kayak.com's problem not a dollars issue.
10 Nov 2016
Not the car size I booked
Pros: Good staff
Cons: I searched Kayak fir a full size car deals , and your web site shows an offer from Dollar company that I took. When I went to pickup the car they inform me that it will be Nissan Versa!!! Which is a impact car. I had to pay more money to upgrade to full size car.They also charge me much higher for the insurance that the online options.
10 Mar 2017
Pros: Cooperative representative, ready good car
24 May 2017
Cons: Drop off was OK, but car not ready until 45 minutes after pick up time. And only one lady at the counter handling 3 different car rental companies. She was great, but overworked.
Cons: Pre-existing damage to passenger front fender and bumper was not disclosed. Had to take time to change to another used car. I very happy I inspected and took picture of the damage as the attendant doubted my observation to exchange for another car.