Traveller reviews
Overall rating
7.5
Good
Based on 223 reviews
Boarding
7.6
Comfort
7.4
Crew
8.2
Entertainment
6.6
Food
7.3
Bulgaria Air information
| IATA code | FB |
|---|---|
| Routes | 52 |
| Top route | Sofia to Varna |
| Airports served | 25 |
| Top airport | Sofia |
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
destination safely
seats and no entertainment
flight was delayed
boarding pass
went smoothly
booked a new
crew were friendly
coffee tea
excellent flight
nice and friendly staff
delay technical
double booked
late gate
-
2.0
Cons: 6 hours delay !!!!
review from
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2.6
Pros: Nothing. Bulgarian Airlines is a fifth world company!
Cons: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
review from
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6.0
Cons: Flight was two hour delayed and I missed my connection
review from
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4.8
Pros: The chocolate was great!
Cons: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
review from
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2.6
Pros: Not much.
Cons: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
review from
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8.0
Cons: There was delay of 2 hours with any notice.
review from
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8.0
Pros: They didn't cram us into the transport vehicle like sardines
Cons: We need special assistance for my wife boarding the plane and didn't get it from Airline
review from
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6.0
Cons: The plane smelt
review from
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6.8
Pros: Great polite and pleasant crew.
Cons: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
review from
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5.6
Cons: I get my luggage two days later.
review from
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3.3
Pros: food was ok
Cons: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
review from
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3.3
Cons: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
review from
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8.8
Pros: Crew very friendly & helpful
review from
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5.0
Cons: My bag did not arrive. Was not transferred from Amsterdam.
review from
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7.3
Overall OK
Pros: Quick flight, arrived just on time
Cons: Very small space between the rows
review from
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7.6
Overall OK
Pros: Flight crew was kind and helpful, flight arrived on time
Cons: Boarding was slow, could improve onboard services
review from
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7.0
Pros: Very good price and all went smoothly and on time.
Cons: Having to walk to and from the plane and use a bus (no jetways)..
review from
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2.0
Being treated like cargo
Pros: Nothing
review from
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5.2
Cons: My luggage was lost.
review from
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5.2
Cons: My luggage is lost.
review from
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2.0
Missed the flight and money were not returned according to the insuran
Cons: Missed the flight and company didnt returned the money according to insurance.
review from
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4.0
Cons: Too small place for legs in the cabin for such a long flight. Very uncomfortable
review from
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7.6
Good experience on an empty plane
Pros: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Cons: Uncomfortable weared off seats and no entertainment system.
review from
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6.3
OK
Pros: The sandwich looked dry, but was actually very good.
Cons: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
review from
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2.0
Cons: I dident get my luggage
review from
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6.0
Cons: Flight delayed with 40 minutes Very small seats
review from
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5.0
Cons: Poor food no entertainment
review from
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3.6
Flight delayed, seat spacing minimal
Pros: Inexpensive
Cons: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
review from
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3.3
Cons: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
review from
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4.6
Pros: Once on board we flu fast
Cons: The flight was delayed by over 2 hours and no information was given at all.
review from
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5.0
Cons: Flight was delayed two and half hours and then stupid excusing.
review from
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2.0
Pros: Horrible. Don't book with this ariline.
Cons: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
review from
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6.6
Cons: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
review from
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9.6
Pros: It was an excellent flight experience.
Cons: Improve the sandwich?
review from
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8.0
Pros: The flight got me to my destination safely and on time
Cons: Security and lack of snacks/drinks on the flight
review from
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6.0
Pros: Got me to my destination safely and on time
review from
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2.6
12 hr delay, no updates, poor communication
Cons: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
review from
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9.6
Short flight to Burgas
Pros: The crew was friendly, the plane was cool.
Cons: Nothing
review from
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8.3
Pleasantly surprised
Pros: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Cons: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
review from
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8.6
Business triptthey
Pros: They were on time, free drink and foot no chargebo
Cons: No movie screen
review from
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5.6
The flight was late
Pros: The crew was very nice.
Cons: The check in started late, the gate was changed, the flight was late by more than an hour.
review from
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4.6
Cons: Overall cleanliness of the cabin was very poor.
review from
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8.0
Partner Companies
Pros: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
review from
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3.3
Cons: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
review from
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8.3
Excellent flight
Pros: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
review from
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10.0
Pros: On time and nice crew
review from
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8.0
Pros: On time departure and arrival. Friendly service.
review from
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10.0
Pros: Check in was very fast and easy, crew was very nice and helpful
review from
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4.6
Delayed take off
Pros: They serve you a dandwich and water.
Cons: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
review from
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8.6
Well treated despite low meal voucher credit
Pros: The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day.
Cons: Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference.
review from
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7.6
Comfortable flight but preflight process needs imp
Pros: Crew was excellent. Aircraft comfortable. Good value fare
Cons: Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters.
review from
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8.0
Pros: Very pleasant overall
review from
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8.3
Overal it's a good flight
Pros: It's a very small distance flight but the crew was very nice
Cons: Don't have much choice in drink or food
review from
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10.0
Pros: Service
review from
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4.3
Pros: The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags.
Cons: The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either.
review from
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10.0
Pros: the hospitality and friendliness of the crew, the professionalism of the pilot
Cons: can't think of anything I didn't like.
review from
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10.0
Quick trip
Pros: Service
review from
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10.0
Pros: Surprisingly good service. Efficient and on time. Above and beyond what you get from legacy and low cost carriers these days. Food and drinks included at no extra charge. No extra charges for checked bags. New and spotlessly clean aircraft cabin. Very friendly FAs.
review from
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10.0
Pros: fast, comfortable, hospitable flight
review from
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9.0
Plesant flight.
Pros: Kind crew and plesant flight! Perfect take off and landing. Very smooth.
Cons: No vegetarian sandwich.
review from
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8.8
Pros: Crew very friendly & helpful
review from
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9.6
Pros: It was an excellent flight experience.
Cons: Improve the sandwich?
review from
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9.6
Short flight to Burgas
Pros: The crew was friendly, the plane was cool.
Cons: Nothing
review from
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8.6
Business triptthey
Pros: They were on time, free drink and foot no chargebo
Cons: No movie screen
review from
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10.0
Pros: On time and nice crew
review from
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10.0
Pros: Check in was very fast and easy, crew was very nice and helpful
review from
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8.6
Well treated despite low meal voucher credit
Pros: The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day.
Cons: Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference.
review from
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10.0
Pros: Service
review from
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10.0
Pros: the hospitality and friendliness of the crew, the professionalism of the pilot
Cons: can't think of anything I didn't like.
review from
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10.0
Quick trip
Pros: Service
review from
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10.0
Pros: Surprisingly good service. Efficient and on time. Above and beyond what you get from legacy and low cost carriers these days. Food and drinks included at no extra charge. No extra charges for checked bags. New and spotlessly clean aircraft cabin. Very friendly FAs.
review from
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10.0
Pros: fast, comfortable, hospitable flight
review from
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9.0
Plesant flight.
Pros: Kind crew and plesant flight! Perfect take off and landing. Very smooth.
Cons: No vegetarian sandwich.
review from
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8.0
Cons: There was delay of 2 hours with any notice.
review from
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8.0
Pros: They didn't cram us into the transport vehicle like sardines
Cons: We need special assistance for my wife boarding the plane and didn't get it from Airline
review from
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6.8
Pros: Great polite and pleasant crew.
Cons: Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic.
review from
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7.3
Overall OK
Pros: Quick flight, arrived just on time
Cons: Very small space between the rows
review from
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7.6
Overall OK
Pros: Flight crew was kind and helpful, flight arrived on time
Cons: Boarding was slow, could improve onboard services
review from
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7.0
Pros: Very good price and all went smoothly and on time.
Cons: Having to walk to and from the plane and use a bus (no jetways)..
review from
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7.6
Good experience on an empty plane
Pros: We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service.
Cons: Uncomfortable weared off seats and no entertainment system.
review from
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6.6
Cons: The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice
review from
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8.0
Pros: The flight got me to my destination safely and on time
Cons: Security and lack of snacks/drinks on the flight
review from
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8.3
Pleasantly surprised
Pros: Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again.
Cons: The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone.
review from
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8.0
Partner Companies
Pros: We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another.
review from
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8.3
Excellent flight
Pros: - on time (even earlier) - fast and convenient boarding - nice and friendly staff
review from
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8.0
Pros: On time departure and arrival. Friendly service.
review from
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7.6
Comfortable flight but preflight process needs imp
Pros: Crew was excellent. Aircraft comfortable. Good value fare
Cons: Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters.
review from
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8.0
Pros: Very pleasant overall
review from
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8.3
Overal it's a good flight
Pros: It's a very small distance flight but the crew was very nice
Cons: Don't have much choice in drink or food
review from
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2.0
Cons: 6 hours delay !!!!
review from
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2.6
Pros: Nothing. Bulgarian Airlines is a fifth world company!
Cons: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks
review from
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6.0
Cons: Flight was two hour delayed and I missed my connection
review from
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4.8
Pros: The chocolate was great!
Cons: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min
review from
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2.6
Pros: Not much.
Cons: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).
review from
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6.0
Cons: The plane smelt
review from
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5.6
Cons: I get my luggage two days later.
review from
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3.3
Pros: food was ok
Cons: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment
review from
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3.3
Cons: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.
review from
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5.0
Cons: My bag did not arrive. Was not transferred from Amsterdam.
review from
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2.0
Being treated like cargo
Pros: Nothing
review from
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5.2
Cons: My luggage was lost.
review from
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5.2
Cons: My luggage is lost.
review from
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2.0
Missed the flight and money were not returned according to the insuran
Cons: Missed the flight and company didnt returned the money according to insurance.
review from
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4.0
Cons: Too small place for legs in the cabin for such a long flight. Very uncomfortable
review from
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6.3
OK
Pros: The sandwich looked dry, but was actually very good.
Cons: Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved.
review from
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2.0
Cons: I dident get my luggage
review from
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6.0
Cons: Flight delayed with 40 minutes Very small seats
review from
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5.0
Cons: Poor food no entertainment
review from
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3.6
Flight delayed, seat spacing minimal
Pros: Inexpensive
Cons: Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded.
review from
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3.3
Cons: Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport.
review from
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4.6
Pros: Once on board we flu fast
Cons: The flight was delayed by over 2 hours and no information was given at all.
review from
-
5.0
Cons: Flight was delayed two and half hours and then stupid excusing.
review from
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2.0
Pros: Horrible. Don't book with this ariline.
Cons: Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!
review from
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6.0
Pros: Got me to my destination safely and on time
review from
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2.6
12 hr delay, no updates, poor communication
Cons: No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air.
review from
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5.6
The flight was late
Pros: The crew was very nice.
Cons: The check in started late, the gate was changed, the flight was late by more than an hour.
review from
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4.6
Cons: Overall cleanliness of the cabin was very poor.
review from
-
3.3
Cons: Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight.
review from
-
4.6
Delayed take off
Pros: They serve you a dandwich and water.
Cons: The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!
review from
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4.3
Pros: The first leg, Madrid to Vienna, was great. Check-in and flight crew were friendly. Check-in line was very long though. Took almost an hour due to some passengers adjusting the weight in their bags.
Cons: The second leg, Vienna to Sophia, was not smooth at all. I did not get a boarding pass for it when I checked in at The beginning in Madrid. At Vienna airport, no one knew where I could get the boarding pass. They sent back and forth between terminals and between airlines check in counters. Finally Austrian airlines issued the boarding pass. My bag did not arrive in Sophia. Two other passengers, who had also transferred, did not receive their luggage either.
review from
Flight status
Bulgaria Air route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
432
Paris
CDG
Sofia
SOF
431
Sofia
SOF
Paris
CDG
462
Amsterdam
AMS
Sofia
SOF
461
Sofia
SOF
Amsterdam
AMS
408
Brussels
BRU
Sofia
SOF
407
Sofia
SOF
Brussels
BRU
478
Barcelona
BCN
Sofia
SOF
477
Sofia
SOF
Barcelona
BCN
852
London
LHR
Sofia
SOF
851
Sofia
SOF
London
LHR
563
Sofia
SOF
Lisbon
LIS
449
Sofia
SOF
Rome
FCO
450
Rome
FCO
Sofia
SOF
977
Sofia
SOF
Varna
VAR
974
Varna
VAR
Sofia
SOF
456
Milan
MXP
Sofia
SOF
455
Sofia
SOF
Milan
MXP
409
Sofia
SOF
Vienna
VIE
363
Sofia
SOF
Moscow
SVO
364
Moscow
SVO
Sofia
SOF
808
Athens
ATH
Sofia
SOF
472
Madrid
MAD
Sofia
SOF
807
Sofia
SOF
Athens
ATH
471
Sofia
SOF
Madrid
MAD
319
Sofia
SOF
Berlin
TXL
320
Berlin
TXL
Sofia
SOF
979
Varna
VAR
Burgas
BOJ
410
Vienna
VIE
Sofia
SOF
984
Burgas
BOJ
Sofia
SOF
856
Larnaca
LCA
Sofia
SOF
302
Prague
PRG
Sofia
SOF
855
Sofia
SOF
Larnaca
LCA
301
Sofia
SOF
Prague
PRG
571
Sofia
SOF
Tel Aviv
TLV
491
Sofia
SOF
Zurich
ZRH
572
Tel Aviv
TLV
Sofia
SOF
492
Zurich
ZRH
Sofia
SOF
Top airports served by Bulgaria Air
- Sofia Airport (SOF)
- Varna Airport (VAR)
- Paris Charles de Gaulle Airport (CDG)
- Amsterdam Schiphol Airport (AMS)
- Brussels Bruxelles-National & other airports Airport (BRU)
- London Heathrow Airport (LHR)
- Rome Fiumicino Airport (FCO)
- Moscow Sheremetyevo Airport (SVO)
- Madrid Barajas Airport (MAD)
- Frankfurt am Main Airport (FRA)
- Berlin Tegel Airport (TXL)
- Václav Havel Prague Airport (PRG)
- Vienna Intl Airport (VIE)
- Larnaca Airport (LCA)
- Zurich Airport (ZRH)
Bulgaria Air contact information
- FB IATA code
- +359 2 402 04 00 Call
- air.bg Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.