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Very unfriendly staff. Lousy service. Too many delays. Misplaced my bag.

Cons: Staff seemed confused and would not let us seat at our assigned seats which we picked in order to accommodate our baby. Instead they put us in an even worse spot and decided to ignore the people that took out seats and left them be.

Pros: Small seats

Cons: Flight overcrowded

Cons: Them actually refunding my flight when I couldn't legally travel due to COVID lockdowns.

Pros: Nothing

Cons: To add food and to patk the plane at the linkway

Pros: It was a direct flight to my destination

Cons: Check-in took 1 hour and 30 mins. Single Check in desk for economy and business, long line. Flight went late by 50 mins on departure

Cons: I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for.

Cons: 6 hours delay !!!!

Pros: Nothing. Bulgarian Airlines is a fifth world company!

Cons: Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks

Cons: Flight was two hour delayed and I missed my connection

Pros: The chocolate was great!

Cons: This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min

Pros: Not much.

Cons: The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class).

Cons: The plane smelt

Cons: I get my luggage two days later.

Pros: food was ok

Cons: not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment

Cons: My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food.

Cons: My bag did not arrive. Was not transferred from Amsterdam.