2.0
Rate was aprox $140.00 but went to $299. At counter trapped in Mexico what else can you do but pay it NOT HAPPY WITH KAYA AND not MonitoringCompanies for excessive chargesReviewed 12 Aug 2022
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2.0
Grossly overpriced, Using Uber 2-3 times/day would have been much less expensive, and much more convenient. In addition, Budget substantial "daily" insurance fee, which was not disclosed at the time I made the booking. This part is completely unacceptable.Reviewed 24 May 2022
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10.0
Caring customer service. Fast rental car Bus, quick pick up and drop off.Reviewed 11 Apr 2022
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2.0
Charged more than agreed. Gave away my car and barely a discount for lower car.Reviewed 30 Dec 2021
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3.9
Was given a compact car after booking a mid-size. Pick-up was a disaster as the location of the office was incorrect.Reviewed 11 Aug 2021
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4.0
Pros:There was nothing to like about this experience other than the friendliness of the shuttle driver and desk associate.Cons:The car we received was old and dirty. The steering wheel was peeling and the one headlight wasn’t working. Also, the rear hatch would shake and make noise uncontrollably when driving on the highway. Terrible reventar experience.Reviewed 7 Jul 2021
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10.0
Cons:The pick up and drop off location are never staffed and I have to wait for the hotel staff to call a Budget person to drive over, even after I have a reservation at a specific time.Reviewed 7 May 2021
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2.0
Pros:They never brought the car. We tried to call the local office for several hours, and they didn't answer the phone. Unacceptable.Cons:Everything. The rental never even happened.Reviewed 13 Apr 2021
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6.0
Pros:car was comfortableCons:The price of insurance and also upon driving the car, we found it had acceleration problems.Reviewed 7 Jan 2021
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8.0
Pros:Car was clean and everything worked properly.Cons:We were offered an upgrade at no cost then when we brought the car back, that information was not entered into the computer so the counter person tied to charge us more until the manager came and remembered that he gave us a free upgrade.Reviewed 1 Feb 2020
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4.8
Cons:Insurance is a scam. I have coverage through my credit card however they claimed I needed to present WRITTEN evidence of coverage in Mexico or would have to pay for their insurance. This was never disclosed in advance via reservation or when I called Budget to confirm reservation and any special insurance requirements.Reviewed 26 Nov 2019
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2.0
Cons:Having the vehicle I reserved. I reserved a SUV and when I arrived at 3:30 they only had 2 vehicles available (compacts) , I refused to accept either one and had to wait and hour for the next suitable vehicle a full size sedan to be returned, fueled and cleaned. Budget and I was lucky that I didn’t slice open the oil pan or dropped the transmission on the rutted and rocky dirt roads to my destination of Cerritos Beach north of Cabo. That office needs more inventory of vehicles with basic safety features like back up camera, blind spot warning or any sensors period not available on even their premium vehicles. Then replace some of the indifferent and drag-*ss employees who contributed to the hour long wait!Reviewed 9 Nov 2019
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