4.0
Car had malfunction with rear sensor so it impacted my driving experience. Called location to notify but was put on hold. Decided to drive to the location instead and staff member seemed to overwhelmed to help and had me wait until he took another order first. Car had ants within and would occasionally pop up and bite my friends in the legs. Finally associate was able to turn off sensor and showed me how to deactivate it each time I turned the car on. Overall a hassle but the price was okay.Reviewed 2 Oct 2023
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10.0
Pros:Offered drop off at airport for very reasonable price!Cons:Returned at 12 to get help with something on car I did not know how to work, they closed at 12 instead of 2 as it stated on website. Some poor couple Was there to pick up their rental and could notReviewed 2 Apr 2021
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10.0
Pros:It was easy and less expensiveCons:NothingReviewed 29 Mar 2020
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9.6
Pros:Friendly staff at Clearwater pickup location. Easy drop off at Orlando.Cons:Nothing reallyReviewed 19 Feb 2020
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2.0
Cons:They took my reservation, then on the way to the location to pick. Up, they called and cancelled me due to lack of cars. At that point, we already cancelled our flight and Checked out of the hotel.Reviewed 7 Jul 2019
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10.0
Pros:Staff was very helpful upgraded me to a mini van due to a car not available, the van was only 3/4 full but he charged me $10 less than quoted drop off was a breezeCons:I will go back there to rent a car, prices were way better than the airport, and drop off was just drop the keys, a very nice man.Reviewed 24 Mar 2019
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8.8
Pros:Yes and yesCons:Very satisfyingReviewed 6 Mar 2019
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8.4
RentalPros:Adam was super professional and friendly.Cons:Car smelled like smoke.Reviewed 18 Mar 2018
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10.0
Pros:everythingReviewed 27 Dec 2017
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10.0
Pros:The agent was fast and pleasant. Thank youReviewed 16 Sep 2017
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6.0
Confused by "customer" service?Pros:The value deal for the vehicle was great. My fiancé and I enjoyed the infinity Q50 very much. The drop off location at Tampa airport was easy to find, easy to navigate to as well as through. The drop off was very smooth and user friendly.Cons:They didn't have the vehicle at the pick up location. We made the reservation approximately 35 days ahead of the travel date. Because the price was incredibly lower at an off site location (not at Tampa airport) we decided to pick up from a location close to our destination. We arrived and the vehicle was NOT there. The rep from budget stated that they had already called and that the vehicle might arrive later in the afternoon. It was already 2:00 pm and the office closed at 6;00. The rep put us in an SUV (4 runner) and stated that they would call when the vehicle arrived. We didn't hear anything from the company. The next day several phone calls were placed to the largo budget location and the owner of that location stated that he had called several times and several people (district GM, coorporatre people, even the airport office) to get the vehicle to his location for us. He was unsuccessful in his attempts. I called customer service and the only answer that they gave me was that they would call the largo location and put pressure on the owner. I explained that this had been going on all day and that the owner didn't have the car and that the owner of that location has made several attempts to get a vehicle for us; all of the attempts were unsuccessful and to be honest, the customer services reps (Edward and Robert were useless). At 7:30 that night My fiancé and I drop the 35 miles to Tampa airport to get the vehicle. We had to wait due to traffic going into Tampa. Once there we were told that they might not have the luxury vehicle on site. Amazingly, they pulled the vehicle from the Avis side and we left with the vehicle that we had requested. Bottom line- nice car, easy convenient drop off, customer service was POOR, having to travel 38 miles to get the vehicle was an unexpected hassle and quite frankly obsurd. We would have rented it from the airport but it would have cost an additional $300.00 -$500.00 dollars. Sorry budget, you won't get us as a returning customer.Reviewed 14 Jul 2017
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4.0
Once I got There, They charged me more than double the price!Cons:The guy at Budget gave me a song and dance about how he ran out of cars and I had to pay more than double the price!!!Reviewed 29 Jun 2017
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