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2.0
We reserved the car with kayak and the company didn’t have cars available. I think kayak could’ve done a better job in this transaction. Kayak allowed us to make a reservation with the car company without cars available. Very poor communication and costumer service. The car company was nice to make a phone call to us to tell us they didn’t have cars at their location and couldn’t understand why kayak would allow this.Reviewed 18 Oct 2022
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2.0
The entire experience was a complete waste of time. I prepaid $208 on budget.com for my entire reservation it was going to be 4 days in a Fullsize sedan. I completed the online check in to speed up the process at the counter just like the pop up prompted me to do so. A few hours later I am at the local budget location and I go to the counter and the representative takes my ID and Debit card says it runs a soft credit check or some BS and he says oh we can't rent to you the check came back bad. I have already paid for this rental I tell him so why would I be charged on the website prior to this the full amount of the rental and then be denied after I am already checked in online before coming to the store all on the exact same debit card. I then become aware that if I use a credit card for the $200 deposit there is no credit check. Oh well then that's a no brainer and I hand over my capital one credit card he takes it and then as he is about to swipe it, he abruptly stops and says oh that's right we can't rent to you at all. Once youre denied from the credit check you're blacklisted essentially from renting at budget. I have never used budget before in my life and I will never use there services again. I have tried to call the 800 number the representative at the store gave me however the phone representative was unable to locate my reservation with the confirmation code I was emailed or with the code given by the counter representative. I am about to head back down this morning to get a rental somewhere else and I will be following up with BUDGET about these issues and will update the review once this happens.Reviewed 1 Oct 2022
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10.0
Nice make and model.Reviewed 4 Sep 2022
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2.0
Tires were worn down Car needs alignment, was banking left. Unexplained 200 charges. Unhelpful agents on the counter Nobody ever picks up on Customer careReviewed 20 Jun 2022
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2.0
Absolutely horrendous. I have never rented a car before and they gave me little to no information about the return process. When driving to return the car I called customer service for some clarity on what to do and it was awful. The guy didnt answer a single question I had which were pretty straight forward questions. Instead he kept saying “Mhm mhm good question” and rambled on about nothing I asked. I ended up hanging up because I was getting no where. They charged me $685 to rent the car for 2 days. $300 one way fee was tacked on during drop off because I dropped it off at the airport. I was never informed I couldn’t drop it off at another location. I thought it was a chain and they all shared cars. Terrible terrible terrible!! $685 DOLLARS is absolutely unacceptable for a 2 day rental. I would have dropped it off at the same location I got it had I known prior to returning that I had to, but I couldn’t go back once I arrived at the airport because I would have missed my flight back home! I feel completely taken advantage of.Reviewed 25 May 2022
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8.0
I'm not sure I've ever had an experience where you actually get the car you reserve? But pickup in Oceanside was a breeze and it was easy to modify the reservation online.Reviewed 4 Jan 2022
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10.0
The Avis/Budget rep at the Haley St location went above and beyond to make sure we were taken care of, charged appropriately, and able to make our flight on time. It was much appreciated!Reviewed 28 Oct 2021
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10.0
The guys at Oceanside were wonderful! Friendly, courteous, and easy to work with. We were going from Oceanside to Pennsylvania and they made sure the car was in great condition for us. Double checked the oil, gave us a newer vehicle, and made sure we would be comfortable on our long haul. Can't say enough great things about these guys. Would definitely use them again for our next adventure. Thank you!Reviewed 21 Aug 2021
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6.0
Pros:That they upgraded us to a truck.Cons:Their list if mid size SUVs are all small size SUVs; total misrepresentation when we made our online reservationsReviewed 16 Jun 2021
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2.0
Cons:Rathe was $134 and was changed $356Reviewed 18 May 2021
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8.0
Pros:COUNTER GUY WAS FRIENDLY, DROP OFF SUPER EASY AND QUICKCons:ON PICK UP COUNTER GUY WAS VERY BUSY, COULD HAVE USED SECOND PERSONReviewed 1 Apr 2021
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6.0
Pros:They upgraded my car.Cons:The car smelled like cigarettes.Reviewed 1 Apr 2021
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