Sheraton Club des Pins Resort

The breakfast was fantastic! Very nice staff and fantastic food with big variety. Nice beach and pool with free towels and sunbeds. Very nice and helpful staff at the concierge who did their utmost to arrange with taxis.

We had informed the hotel through booking.com that we wanted early check in and that we wanted non-smoking rooms. Yet my colleague was offered a smoking room and the rooms were not available until 4 pm. There was no shuttle at the Airport in correspondence with the Lufthansa flight arriving at 11 am so we had to pay the hotel rate for a taxi which is extremly overpriced. We were told that the taxi could be put on the room but since we couldn't check into the room at our arrival the reception said that the taxi driver would have to wait two hours to get his payment (!). Having talked to the hotel manager he arranged so that the taxi driver could be paid directly though but it's quite annoying that we had to get upset before there was any action. The rooms were big but very old. The tiles in the bathroom had been refurbished in a very poor manor and looked really bad. The bathtub looked very scrubby with scratches in the surface so there was rust coming through. I had no bathrobes in my room whereas my colleague had bathrobes in her room. The quality of the resturants at the hotel were not fantastic and a huge minus was the fact that smoking was allowed so even though we were sitting in a non-smoking area you could smell cigarette smoke all through the dinner. Also the resturants were way overpriced and did not correspond with the quality of the food (except for the breakfast which was the only five star experience at the hotel). The worst experience was however when we wanted to pay the bill the night before our departure. All in all it took us two hours (!) and a like a tonne of paper work... They tried to charge another price than the one stated in our booking confirmation from booking.com and said that booking.com had the wrong information and refused to understand that this had to be sorted out by themselves. Extremely unprofessional behaviour and a huge disappointment that the hotel manager made us feel like it was our fault.

beach and grden

Price is very high

Location is exceptional. The beach is great. The swimming pool is good.

Maintenance of the hotel and rooms cleaning are well below standard. We never got the room for which we were charged due to half of the hotel being without air conditioning. A rebate on the price should have been offered because of lower quality room but it was not. If it was not for the beach I would not have stayed in this hotel