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Pros: Nothing, because I didn't take this flight back. I bought these tickets through Kayak. I realized that Sunday, June 16 was father's day and i wanted to travel back on Saturday, June 15. The airline said i could not move the tickets. Kayak said there was NOTHING they could do. (see below for more)

Cons: Kayak referred me to Flyus.com - neither were helpful. Was told i could not cancel the flight back. I told them they were obligated to give me the TAX even if non-refundable. The experience was terrible and i had to buy $1730 ticket from AmericanAir to come home. Won't be using FlyUs or Kayak again

Pros: The crew seemed very nice but there was hardly any interaction, so I cannot give a definitive answer

Cons: We were kept waiting at check in until the very last moment. I had booked the flights a year in advance yet we were told that because the flight was fully booked and the weather conditions were not good, the WE would be bumped from the flight, our bags were lost, we were told the wrong gate to go to

Cons: Same as previous

Cons: Delayed bc of plane not scheduled causing me to miss next flight and keeping me out of work for a day without reimbursement

Pros: Nothing

Cons: Flight was canceled, checked bags were deposited insecurely without our knowledge near the exit, No flights available on same day, spent 10 hours in the packed Pisa airport without going anywhere. Kayak didn’t even get updates from the airline. Horrible experience.

Cons: Not have canceled my flight!!!

Cons: There was a delay to the flight but they didn’t bother to tell us until we were already on the plane so we were stuck inside the plane for hours when we could have been inside the airport

Horrible travel experience

Cons: We were emailed our flight was on time, but in fact it was moved from FLR to Pisa which caused us to miss our flight in FRA. We were left with out help for over 2 hours and missed available flights to the USA and were then put on an Condor flight with NO service, charged 100 euros for a bag already checked but then never arrived in PDX and I am told it will arrive in 2 days at the air port but they can not say when I will see it at my home. Our 14 hour trip lasted more than 27 hours of total frustration.

Cons: Pricey baggage fees. 176 euros for 2 bags. Many airlines have one bag free.

Flight cancelled

Pros: If only the ground crew had made an announcement or two in the PA, we would have been rebooked quickly on the flight of our choice. Instreaf, we spend 2 hours waiting at the counter for information. We were rerouted to bologna airport, put up in a dingy hotel at the airport and given a sad buffet meal in a dingy hotel meeting room. They should have given a voucher for dinner in the hotel restaurant. They should Have announced over the loudspeaker that no flights would leave Florence the next day due to Hugh winds and we were being bused to bologna and hour away. We could have called central reservations instead of standing in line for two hours. They should have had a line for hotel voucher only so that those who called to rebook could Have proceeded quickly to bolvogna. Instead they had to repeat everything to 200 people .. how inefficient and ineffective canan airline be? And only 2 people at the counter working.. took at least 20/40 minutes per person to get rebooked. We spent from 11am until 845pm at the airport and getting to bolovgna. Sad

Cons: No calls or Texts received to advise issues. Only emails that were too late. Call center was not informed quickly enough of the issues so they didn’t know not to Rebook out of Florence for the next day.

The flight was canceled.

Pros: Lufthansa was able to book me on an Air France flight which got me to New York only a few hours later.

huge flight delay

Pros: Nothing

Cons: Missed connecting flight and no communication from Lufthansa personnel

Pros: Lufthansa is a good company overall. The entertainment system was very good.

Cons: Such a short flight that it doesn't matter

Cons: Checking bags was a nightmare. Terrible process. Airline personnel were extremely rude. Specifically at the airport. Flights were continuously pushed. Sat on plane and buses far too long. Worst travel experience of my life.

Mediocre

Pros: Newer plane with an entire lower level for bathrooms

Cons: Unfriendly staff for an 11.5 hour flight Same food with different sauce served twice and minimal amount. Boarding took an unusually lengthy time as well as distributing drinks & snacks.

Cons: flight delays for no clear reason, no explanation given - because of this, missed transatlantic flight, had to stay an extra day in airport staff attempts to remedy were subpar