Recent reviews
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- Negative
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7.3
Friendly and accomdating crew. Smooth boarding/departure process. Entertainment system failed on an 11 hour flight. Crew tried to reboot 3x, but was unsuccessful. However, everyone was offered an apology gift in the form of a travel credit due to the inconvenience after the flight. This was a great gift; however, the wifi on the plane was quite shoddy and most passengers were getting restless.
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8.6
a new prenotation fro turin after only 3 hours nothing
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5.6
Short flight no entertainment or food. My bags didn't make the connecting flight. No reason why. Took 2 days to get bags had to wait home to receive them & the website was no help; nor calling was helpful as the info provided was incorrect.
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7.3
During check in at the Bari airport, there was an issue with the airline systems which wouldn't recognize my travel document. Your employee - Madalena Rommito, was exceptionally helpful in sorting out the problem. I would like to praise her professionalism as she handled the issue very well and kept me informed of the issue to ensure a stress free travel experience. Her level of commitment and service is a great value to your company. Employees like her are invaluable assets for your airline.
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10.0
Crew Member excelent Did Not have Any unpleasant experiențe
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8.0
Delayed by 30 minutes for no reason
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8.0
I felt safe during the flight. I enjoyed the snack. During the boarding process, the clerk was kind of rude to me for scanning my own boarding pass while he was helping other customer. Nothing he said was wrong. It was just how he said it. He was obviously annoyed and upset with me. I really felt guilty for scanning my boarding pass while he was not looking.
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10.0
exception service! Night and day difference from my flight with United. THANK YOU!!!
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10.0
We loved everything about our flights. We flew from Amsterdam to Munich Germany which was a delightful flight. Then we flew from Munich to Chicago O'Hare which was a 9 hour 40 minute flight and I was so dreading how many hours we were going to be on the plane but the time went very fast with their inflight entertainment screens and I love that their seats are so much more comfortable than Uniteds!!! nothing
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10.0
I liked everything! Nothing
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8.6
a new prenotation fro turin after only 3 hours nothing
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10.0
Crew Member excelent Did Not have Any unpleasant experiențe
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8.0
Delayed by 30 minutes for no reason
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8.0
I felt safe during the flight. I enjoyed the snack. During the boarding process, the clerk was kind of rude to me for scanning my own boarding pass while he was helping other customer. Nothing he said was wrong. It was just how he said it. He was obviously annoyed and upset with me. I really felt guilty for scanning my boarding pass while he was not looking.
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10.0
exception service! Night and day difference from my flight with United. THANK YOU!!!
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10.0
We loved everything about our flights. We flew from Amsterdam to Munich Germany which was a delightful flight. Then we flew from Munich to Chicago O'Hare which was a 9 hour 40 minute flight and I was so dreading how many hours we were going to be on the plane but the time went very fast with their inflight entertainment screens and I love that their seats are so much more comfortable than Uniteds!!! nothing
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10.0
I liked everything! Nothing
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7.3
Friendly and accomdating crew. Smooth boarding/departure process. Entertainment system failed on an 11 hour flight. Crew tried to reboot 3x, but was unsuccessful. However, everyone was offered an apology gift in the form of a travel credit due to the inconvenience after the flight. This was a great gift; however, the wifi on the plane was quite shoddy and most passengers were getting restless.
review from
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7.3
During check in at the Bari airport, there was an issue with the airline systems which wouldn't recognize my travel document. Your employee - Madalena Rommito, was exceptionally helpful in sorting out the problem. I would like to praise her professionalism as she handled the issue very well and kept me informed of the issue to ensure a stress free travel experience. Her level of commitment and service is a great value to your company. Employees like her are invaluable assets for your airline.
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