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Terribile. The seat is very little, Good for a child. At check-in your personal say that speedy boarding not avalaible and we left our baggage and pay 116 euro! While another person without speedyboarding take his baggage (big like our baggage) on airbus and he don’t Pay only one euro!! Incredible!!! Four days until departure was impossible to change option of baggage. We have many problem to Pay baggage with the card!! We wait 25 minutes because your personal was many problem! Our baggage arrive to Milan open and dirty! The flight arrive in milan 40 minutes later! Incredible….you must compensate us after this treatment… Marco

Boarding time

The baggage never made it outside in Berlin

First flight on Easyjet. I upgraded to the highest level - early boarding and a seat “up front.” Even that seat was more cramped than a typical airline seat in coach. Short flight, so no food, no beverage.

Was rushed through passport control and corralled into a small waiting area with only a vending machine. It was announced that our flight was delayed (approx 30 mins). We again were rushed through boarding, the plane hadn’t even landed! And passengers hadn’t disembarked! So we waited another 20/30 mins - this time with no seating. Once we boarded and settled it was then announced that we again would be delayed. In the hour we waited, we were allowed to buy snacks and drinks but only if we asked - it wasn’t announced. Once we finally took off, those in the middle of the plane were not offered drinks or snacks, when we stopped the attendants and requested food and drinks we were told that we were about to descend so were not allowed! The attendants even told us to complain!

2+ hours, no explanations when asked, no apologies given by both the crew at the gate and cabin crews/pilots. No food was available, and the staff was rude. Awful trip, return flight even worst… delay on that one too!

I didn’t get the boarding and they don’t return my money back

The flight was delayed 1 hour. Tha baggage information is not clear. I had to pay an extra cost by carry on baggage

Delayed flight. Wasn’t happy. Luton airport passport queues were very long.

What you would expect from an EasyJet flight

Easy Jet is completelly fine. they have a good bussiness model. the only negative experience was to buy it in Kayak. it was not possible to make changes. next time i will buy it directly on easyjet and be able to make changes. the worst was that kayak made the check in for us and it was not possible to add a luggage anymore.

Flight cancelled less than an hour before boarding

Delayed departed with not much explanation of the reason. Chaotic boarding - everyone being corralled into cramped ‘pens’ (speedy boarders and standard) and when we were allowed to board it was impossible for the speedy boarders to board speedily!

Our flight was delayed for two hours. At some point it was even cancelled. Thanks to the rescue crew from Bristol we were back. However, this is delay and uncertainty made flight awful.

We were ask to be at the airport three hours before departure and then made waiting outside until 2 hours before departure to check in. That was very annoying. Also we really don’t like the new luggage regulations which seem very random and stressful