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Horrible customer service!

Cons: We missed our flight due to a customer service line that had about 20 people there right from the start. Afterwards, the crew didn't do as much as lift a finger to help us find another flight. We had to pay an extra $850 for a one way ticket on top of what we already paid. I understand things happen and people miss flights but the fact they had no intention on dealing with our dilemma especially after their customer service team kept us there 45 min to start with makes me not want to do business with them ever again. Save yourself a hassle and do business elsewhere.

Cons: The bait and switch of getting everybody onboard early, closing the doors and then announcing a 1:30 hour delay.

Beware!

Cons: You may have to check baggage that goes on US airlines as carry on. We were charge at the gate and it was $60 euros. Not happy about that at all.

Missed flight because of huge lines

Pros: Nothing

Cons: I got to the airport at 445 for a 605 flight. They closed the gate at 5:15. I had to buy another flight for 800 dollars. Don't ever fly with them. It's not worth the cheap price tag.

Cons: Overbooked flight

Losing it...

Pros: I have been a fan of Easyjet for years but my last four experiences with them have been poor to say the least. A return flight to Naples earlier in the year and now Palermo shows that their attitude to customer care is slipping badly. All four flights were delayed to a greater or lesser degree. That happens and is usually beyond the control of the airline. What is not beyond their control is the way that they communicate during the delay and the way they treat their passengers. We are people not self-loading freight. Easyjet is fast becoming as bad as British Airways and they are by far the worst. A very frustrating and sad thing to see. The beginning of the end for Easyjet?

Cons: Abysmal communications. A don't care attitude. Not my problem syndrome. Treating passengers like cattle.