Traveller reviews
Overall rating
6.9
Good
Based on 1,716 reviews
Boarding
7.2
Comfort
6.9
Crew
7.9
Entertainment
5.9
Food
6.0
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
WestJet information
| IATA code | WS |
|---|---|
| Routes | 438 |
| Top route | Vancouver Intl to Calgary |
| Airports served | 92 |
| Top airport | Calgary |
WestJet traveller reviews
Pros
"All courteous and friendly staff."
(in 86 reviews)
"Westjet crew are always amazing."
(in 438 reviews)
"Left early and arrived early."
(in 18 reviews)
Cons
"Not great in flight entertainment."
(in 182 reviews)
"So much leg room!"
(in 44 reviews)
"More information on the three-hour delay"
(in 53 reviews)
Recent reviews
Traveller rating
474
95
58
191
3
Find reviews that mention:
crew was great
flight attendants
flight from toronto
flight was delayed
flight was on time
great flight
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10.0
Great service on time
Reviewed Sep 2023review from
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8.0
Crew was good. No TV’s on this plane.
Reviewed Sep 2023review from
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8.0
Pre-boarding was very good. Easy to do. Flights were all good and on time.
Reviewed Sep 2023review from
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10.0
Left on time, arrived on time. Great staff. Bathrooms needed to be cleaned more often.
Reviewed Sep 2023review from
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8.0
Seat is spacious and crew is friendly.
Reviewed Sep 2023review from
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10.0
Great flight!
Reviewed Sep 2023review from
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8.0
Upcharging for preferred seat selection is another corperate moneygrab.
Reviewed Sep 2023review from
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6.0
Entertainment and food
Reviewed Sep 2023review from
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8.0
Sat on the tarmac for 1.5 hours after landing. The flight was OK, after that, not so much
Reviewed Sep 2023review from
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10.0
Plane left on time. The service and food was excellent. No problem with the luggage arrived and was delivered within 15 minutes.
Reviewed Sep 2023review from
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8.0
No entertainment- that was sad
Reviewed Sep 2023review from
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10.0
I like the seating and schedule of west jet
Reviewed Jul 2023review from
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10.0
person sitting behind me on flight to Calgary was vaping
Reviewed Jun 2023review from
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8.0
The staff and crew at all points were warm and professional. The Westjet app was a plus.
Reviewed Jun 2023review from
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4.0
They made my minor daughter leave the area and go back though security during a flight connection with her checked luggage
Reviewed Jun 2023review from
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4.0
The plane was very warm and stuffy, overhead air jet running very weakly: disconcerting when Covid is still a real concern. ie: fresh air would be nice. On arrival, a 15 minute wait once the plane was stopped at the gate before the door was opened to let passengers leave. Then a 50 minute wait for luggage.
Reviewed Mar 2023review from
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10.0
Smooth travel during March Break. Thanks WJ.
Reviewed Mar 2023review from
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10.0
Smooth travel during March Break. Thanks WJ.
Reviewed Mar 2023review from
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10.0
Be sure to bring own entertainment.
Reviewed Mar 2023review from
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10.0
Not a tonne of food for purchase items for early morning.
Reviewed Mar 2023review from
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10.0
This flight home was excellent. Watched a movie on my private screen so time went quickly. Nice smooth ride!
Reviewed Mar 2023review from
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4.0
The plane was so hot and the air above was basically nothing.
Reviewed Mar 2023review from
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8.0
Crew was great and pilot explained why we were late and what was happening . Could have had a bit more food —(cookies,pretzels and drinks just didn’t cut it as it turned out to be a 10hr flight and not a 5.5hr flight!
Reviewed Mar 2023review from
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2.0
Very delayed
Reviewed Mar 2023review from
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10.0
The whole process for us was easy and seamless. Nice crew, on time departure, easy flight, very little if any turbulence. There’s no entertainment on short haul flights however passengers were chatting to each other about their trip which was good to hear vs plugged in. Vegan options for purchase would be good. Overall a really good flight experience.
Reviewed Mar 2023review from
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8.0
The 787 was amazing. Listening to screaming and crying children for four hours was horrible. Small children should be in one section. Seats were very comfortable and leg room was fantastic. Information was very generic on timing.
Reviewed Mar 2023review from
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6.0
At the gate I got bumped from my reserved aisle seat to a window. Not a huge deal for a one-hour flight, but the "free seat reservations" are indeed "free" but not "reservations".
Reviewed Mar 2023review from
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10.0
A lot of people needing bathroom before arrival some didn’t get to use; plane a little small felt cramped but worked still a bigger plane would be nice. Crew was friendly and flight was on time and smooth. No food for vegans 🤔
Reviewed Mar 2023review from
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8.0
There is not a lot of leg room, I was fine but my husband is tall. It was a short flight so that helped.
Reviewed Mar 2023review from
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2.0
My flight with WestJet was cancelled due to weather and because I booked with Kayak I was not a priority for rebooking so I have not been able to find a flight for five days. My vacation time would be over at that point. I was not aware of that in cancellation I would not be a priority And could not find another flight. In a good point, I was refunded quickly and without issue it’s very disappointing. You plan your vacation and cannot find another flight without long layovers.
Reviewed Mar 2023review from
WestJet FAQs
What is WestJet's carry-on size allowance?
On board WestJet flights, cabin baggage should not exceed 53x38x23cm. If your hand luggage is bigger, the WestJet assistance team will most likely ask you to pay extra for checked luggage.
Where does WestJet fly to?
WestJet offers direct flights to 89 cities in 26 different countries. Calgary, Vancouver, and Toronto are the most popular cities covered by WestJet.
What is WestJet’s primary hub?
WestJet concentrates most of its flight operations in Calgary.
How does KAYAK find such low prices on WestJet flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including WestJet.
Flight status
WestJet route map
Top airports served by WestJet
- Calgary Airport (YYC)
- Toronto Pearson Intl Airport (YYZ)
- Vancouver Intl Airport (YVR)
- Edmonton Airport (YEG)
- Winnipeg Airport (YWG)
- Las Vegas Harry Reid Intl Airport (LAS)
- Victoria Intl Airport (YYJ)
- Los Angeles Airport (LAX)
- Saskatoon Airport (YXE)
- Kelowna Airport (YLW)
- Cancun Airport (CUN)
- Ottawa Airport (YOW)
- Halifax Intl Airport (YHZ)
- Regina Airport (YQR)
- Phoenix Sky Harbor Intl Airport (PHX)
WestJet contact information
- WS IATA code
- +1 403 444 2552 Call
- westjet.com Visit
Overview of WestJet
WestJet is a low-cost carrier that strives to deliver affordable travel both throughout Canada and across the world. It flies to more than 25 countries, which are spread across North America, Central America, Europe and the Caribbean. Budget-conscious vacationers make up a significant section of the customer base, with services to the Caribbean and southern American states available.
The primary base of the airline is in Toronto, with the hub responsible for more daily departures than any other location. It also serves as the most common link to the United Kingdom and Europe. WestJet also operates out of hubs in Calgary and Vancouver.
WestJet Encore, WestJet Link and Swoop are subsidiaries of the larger carrier. The Encore airline focuses on regional services, while Link aims to connect smaller Canadian cities with primary airports. Swoop is an ultra-low-cost airline that is based in Hamilton.
While they are not part of a specific airline alliance, a joint venture partnership is in place with Delta Air Lines as well as numerous codeshare agreements. The association with Delta Air Lines includes the sharing of hubs, meaning WestJet has smoother access to cities such as Atlanta, Boston, and Seattle in the United States. Major airlines with which codeshare agreements are maintained include Emirates, Cathay Pacific, China Airlines, and Qantas.
An exclusively Boeing fleet of aircraft is operated, which consists almost entirely of 737 planes. Models such as the 737-700, 737-800, and 737 MAX 8 are regularly flown. These aircraft replaced earlier versions of the 737 family, with fuel efficiency and environmental impact the driving factors.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.