Grand Hotel Wien

Top Luxury Hotel

Pros: Location

Cons: Stuff , not clean

Pros: Location of the hotel ad well as the building

Cons: Service of the hotel and primarily the front desk staff service at the reception ... Hotel also has a serious problem with their card keys to access the lifts and rooms , these cards can hardly work...

Not so Grand

Pros: Rooms are fairly large for European standards and the location is great. The bed is fairly good and the bathroom game is strong.

Cons: Found the overall staff service to be lacking. Concierge typically jumps at opportunity to provide service/advice but not here. For the most part, the hotel bars and restaurants are over-hyped and completely over-priced with much better alternatives just a few steps away (both quality and price). Smell of stale smoke hits you just as you enter the building - thanks to a smoking lounge conveniently located on the second level. Hotel wifi is a total joke and not to be relied upon. Hotel includes restricted wifi with your room rate and asks ridiculous payment for slight improvement. In my experience even budget accommodations provide this service infinitely better. Overall, this is a stuffy hotel situated for the stuffy traveler. Sounds of enjoyment or laughter are non-existent in common areas, which speaks volumes. Call yourself luxury, and pay for memberships in luxury hotel associations all you want - it doesn't make it so.

Vienna

Pros: Staff, Location, Food