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Delay

Pros: I liked receiving an extra food as we stuck on plan for extra 2 hours.

Cons: As we had to wait 50 passengers from another flight we have to stay on plane for extra 2 hours and it’s was terrible experience

Ukraine Air is an aweful airline.

Pros: We will never again fly ukraine air. Terrible customer service, quality, organization. We are overall extremely unsatisfied with this company and will never ever book them again. I will be writing a report to their customer service department. You should stop offering flights from this airline. The worst most negative customer service experience ever.

Cons: Please see what was written above. There was nothing good about this flight.

Cons: I missed this flight, because my previous flight was delayed

Cons: Had a 18 hour delay as seen was "planned " by the company never will travel with uia ever again

Disappointed

Pros: What i dislike:i was looking for a baggage option and what i understood i have 23 kg allowed in this flight.On my way back i had a logagge total 23kg as i was sure i was permited.On the registration i was told i have to pay 1890 griven it is about 100$ CAN.I looked again on my ticked ans didnt see any note about i have to pay online baggage service 24 hours before.I had nobody to leave this baggage in kiev and my mom paid all for me.I am very upsed because when i was doing check in online i was looking for a rules and regulationg about baggage and i wanted to do prepaid but what i understood it was included.So in airport i paid double than it was online.I need my money back! Thank you Katarina Stolberg

Extra luggage payment

Pros: Flight was fine. No complaints there.

Cons: I was slapped with a payment for baggage without knowing about it. I had gotten round trip tickets through kayak and for some reason one trip was allowed baggage but trip back was not. Tried to work it out but somehow kayak booked me for a round trip with bags going out but no bags coming in.