Traveller reviews
Overall rating
7.2
Good
Based on 464 reviews
Boarding
7.5
Comfort
7.3
Crew
7.7
Entertainment
7.0
Food
6.9
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Avianca information
| IATA code | TA |
|---|---|
| Routes | 4 |
| Top route | Managua Augusto C Sandino to San Salvador El Salvador Intl |
| Airports served | 3 |
| Top airport | Managua Augusto C Sandino |
Avianca traveller reviews
Pros
"But overall a great experience!"
(in 15 reviews)
"crew with outstanding customer service."
(in 7 reviews)
"Hot meal was great Comfortable seats."
(in 16 reviews)
Cons
"Comfortable seats Hot meal."
(in 32 reviews)
"Food could have been much better."
(in 82 reviews)
"Flight cancelled without explanation"
(in 1 review)
Recent reviews
Traveller rating
531
169
121
197
2
Find reviews that mention:
first flight
great flight
food was good
crew was great
great service
flight was on time
seats were comfortable
la comida
first class
flight attendants
everything was good
customer service
delayed hours
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6.0
Tight seats, not so comfortable, food for purchase on an international flight. Low quality of food. No entertainment as there are no plugs to charge your devices. Gave me the impression of a low budget airline flight.
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2.0
Worst airline. The seats are so rigid and not recline.
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2.0
I would not recommend flying Avianca.
review from
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4.0
More space in seats, better entertainment & food
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4.0
Better seats, more space & no entertainment
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4.0
Nothin at all, only thing I lime was the the take off and landing Better service, food for Breakfast and lunch needs to improve, there was no breakfast and lunch was so poor a sandwich very cold and a bottle of water is very disappointment
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2.0
Worse flight ever. We purchased Plus tickets that were so cramped it was worse than economy on any US airlines. The crew was well dressed but not helpful.
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2.0
I will never fly out of San Salvador (terrible airport experience) or Avianca (we payed for Plus seats and the space that’s allotted for Plus is worse than any US economy seat I’ve ever purchased). There was nothing redeeming about the flight except that it was cheap. It’s a reminder that sometimes you get what you pay for. A one out of 10 from an experience perspective. Never again.
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8.0
Was on time, boarding was good
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10.0
Everything was good except the seat that it doesn't recline and wasn't uncomfortable to seat straight all flight it should at least recline a little bit.
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8.0
Tuvimos una hora de retraso en la salida de Madrid
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2.0
Avianca could very well be the worst airline. $100 for a carry-on? Give me a break! Service is non existent. Really look somewhere else.
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1.9
Old planes. Need new planes! I was scared.
review from
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3.9
The line to register was too long and airline personnel took too long. Had to wait more than one hour. Avianca once a great customer service, but not anymore. One would expect service to be way better before boarding and then on the plane (food and entertainment), considering what one is paying.
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7.9
Everything was fine
review from
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6.0
Cons: Kayak customer service was horrible ,I attempted to change flight time Kayak was not existent wait time were over an hours . Once you book a flight with Kayak your are on your own .
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2.0
Cons: Everything
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10.0
Pros: I made the mistake booking a seat at a row in front of the wing exists and it did not recline but no one else in my row so I laid across the seats at midnight.
Cons: I got stuck in check in line the day before at 0600 90 min before my flight with 4 others. I had to re-book and came in 3 hours early to get in okay sitting 60 minutes at the gate. If they had had announced to move us forward all would have boarded on time.review from
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7.3
Pros: The service was excellent. There a lady her name was Iveth she is amazing in her job...
Cons: They need to work the food and entertainmentreview from
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2.0
Cons: Eventhough we ptovide all necessary documents Avianca staff in Airport Punta Cana ignored us and did not allow to fly. After that i made a complaint to Avianca Customer Service Administration about this, but no reply yet.
review from
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8.0
Pros: The easy way of checking in .
Cons: Better foodreview from
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2.0
Pros: nothing
Cons: information... ANY information!review from
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5.0
Cons: Attitude from crew. The really need coaching reg customer service.
review from
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5.3
Cons: Wifii should be free. Tockets are not cheap and therefore included. Improvement of food is also necessary
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10.0
Pros: Hot meal was great Comfortable seats
review from
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10.0
Pros: Boarding was fast. Crew was nice.
Cons: Turned the AC lower because the main cabin was somewhat warm. It’s a 35 min flight but it was warm back there.review from
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10.0
Pros: Comfortable seats Hot meal
Cons: All was greatreview from
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10.0
Pros: Everything
Cons: Passengers should respect luggage’s spacereview from
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10.0
Pros: Crew was great Food was good
Cons: Plane was older and a little wornreview from
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10.0
Pros: The crew was amazing and the seats were very comfortable too
Cons: Nothingreview from
Avianca FAQs
What is Avianca's carry-on size allowance?
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What is Avianca’s primary hub?
How does KAYAK find such low prices on Avianca flights?
Flight status
Avianca route map
Top airports served by Avianca
Avianca contact information
- TA IATA code
- +57 18000 953 434 Call
- avianca.com Visit
Overview of Avianca
Avianca El Salvador is a dependable airline operating in Latin America, with a primary hub in San Salvador. The carrier runs services to more than 10 countries throughout South America, the Caribbean and North America with a focus on Honduras, Mexico, Colombia and Ecuador. Connections to the United States have also been developed, with routes available to both the west and east coast.
Belonging to Avianca Holdings, the carrier is associated with a number of branded subsidiaries across Latin America countries, such as Costa Rica, Ecuador, Peru and Nicaragua. The grouped partnership of airlines allows each to increase operation flexibility and share facilities within the region. Benefits are passed down to customers and include connected services and smooth transfers.
Joining the Star Alliance in 2012, Avianca El Salvador made a decisive move to offer a more global product. The alignment with members that include United Airlines, Turkish Airlines, Lufthansa, Air Canada and Air China provides a wider reaching network and allows passengers to purchase round-the-world tickets. The association also means that Business Class customers are able to access Star Alliance lounges in more locations. A separate codeshare agreement is maintained with major Spanish carrier Iberia.
Exclusively Airbus aircraft make up the fleet. There is a preference for medium-distance jets with slim bodies, as Avianca El Salvador focuses on trips that are less than 5h. Models within the A320 family are regularly flown, carrying roughly 150 passengers. Both Economy and Business Class are available, with the upgraded section containing only 12 seats and offering more privacy. Noise-cancelling headphones are also supplied.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.