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Seat choice

Pros: Nice service. Free wine!

Cons: I had chosen my seats in advance, or so I thought, but was given different seats in the last row.

Cons: Flight was delayed 4 hours. Did not have kids meal that we had pre-ordered. No tv, no connector for phone, bad service from the crew.

Cons: I waited for too long to aboard.

Cons: Schedule of flight was not true. I waited for too long to aboard my second leg.

Pros: That it’s a Direct flight.

Cons: Customer service is terrible with this airline.

Pros: The fact that i got a flight.

Cons: Crew service needs a lot of improvement on how to treat guest.

Cons: It would be better if avianca didn’t sell one of my family tickets and try to make one person stay over night at a hotel. They fix the situation after 2 hours but was super bad and over load plain. They were even offering money so people could stay for another night. Horrible system they have

Pros: Seat esa confortable

Cons: Provide soñé snack

Cons: Seat had no functioning audio so I switched with the person next to me. That seat wouldn’t recline.

Cons: boarding and unboarding

Pros: Flights were all on time, even connecting through San Salvador. No problems.

Cons: Pretty basic service. No problems, but not cushy.

Pros: Arrived at 1240 for my flight that was leaning at 140. Couldn't find where to go. I asked and was directed the wrong way. Once I found the correct way they told me it was too late and I couldn't board the plane. Offered no help to find another flight.

Cons: Crew did not supply wheelchair service.

Cons: I did not receive my luggage in the airport

Pros: I like the movies they played

Cons: There was a bug on my food and I couldn’t finish my meal because it was disgusting, I was also flying with a baby and they couldn’t provide me with a pillow and blanket for my baby. I do have my own but I didn’t have them with me because I thought they were gonna provide them like on the flight ther

Cons: Need to update your planes. What planes nowadays doesn't have a screen at each seat? Especially for longer flights. It would be understand for a 1 hr flight but for 6 hours, schedule a newer plane with entertainment and better seats. We didn't board until 20 mins before we were supposed to fly out.

Cons: One particular crew member was really rude and not helpful

Pros: Bilingual crew

Cons: Broken chair, headphone jacks hard to find

Pros: Getting to my destination.

Cons: I have no idea.

Pros: My first flight was delayed so I missed the next two. Avianca rebooked me and now my layovers were significantly longer in places where it isn’t exactly the safest.

Cons: Something could’ve been offered to the clients. Instead I’m losing money by having to cancel a day of work because both flights by the same airline were delayed.

Cons: Cancellation ignore flight two weeks before, change of airport, delays at every flight, terrible phone customer service, they have you two hours on the phone for something simple. Never anymore flying with Avianca.

Pros: they changed the seat I picked during check in, andsat me next to an emergency door without my consent. didn't get my consent to seat me nex to an emergency exit

Cons: Have screens that actually work. They changed the seat I picked during check in, and sat me next to an emergency door without my consent.Crew only asked if we wanted a meal,.Later they walked by with drinks but if you didn't yell at them asking for a drink they didnt had thecourtesy toask/offer u 1

Cons: The connection time is way to short, given that you have to re do security. I mean I just got in a plane, I landed, when was I suppose to get or purchase something that is threat? I almost lost my flight.